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  1. #1
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    Default Computer won't work. Blue Screen (BSOD) on startup

    Computer not working. Blue screen (BSOD) at startup?
    I have a Laptop - Acer Aspire 5732ZG with Windows 7 64 bit OS. I bought it 3 years ago.

    When I turn the laptop on, after "Starting Windows" I get a blue screen with this message:
    "STOP: C0000135 The program can't start because %hs is missing. Try
    reinstalling the program to fix this problem."

    The computer reboots and goes to Windows Error Recovery
    - 2 options I get- Launch start up repair
    - Start windows normally (this option takes me back to blue screen then reboots and back to Windows Error Recovery)

    SYSTEM RECOVERY OPTIONS
    --------------------------------------
    START UP REPAIR
    The message I keep getting is
    - startup repair cannot repair this computer automatically

    view problem details
    - problem signatures
    problem signature 05: Autofailover
    problem signature 06: 6
    problem signature 07: NoRootCause
    OS Version 6.1.7600.2.0.0.256.1
    Locale ID: 1033

    SYSTEM RESTORE
    - Description = Windows Update. Type = Critical Update
    - I don't have any restore points. So this option is useless.
    - scan for affected programs results with "None detected".

    SYSTEM IMAGE RECOVERY
    - I didn't make one.

    WINDOWS MEMORY DIAGNOSTICS
    - Restart now and check for problems -
    after scan - restarts and back to blue screen after "Starting Windows" and back to "Windows Error Recovery"

    COMMAND PROMPT
    - This is an area I really know nothing about. I have tried the following but to know avail.

    Code Entered- "bootsect.exe/nt60 SYS/force" then I am prompted to enter "bootsect /nt52 E:" which gives message:
    "succesfully updated NTFS filesystem bootcode. Bootcode was successfully updated on all targeted volumes" then I type in "exit" and restart
    Code Entered- "bootsect.exe/nt60 ALL/force" then I am prompted to enter "bootsect /nt52 E:" which gives message:
    "succesfully updated NTFS filesystem bootcode. Bootcode was successfully updated on all targeted volumes" then I type in "exit" and restart

    RECOVERY MANAGEMENT

    Completely Restore System to Factory Defaults
    - I will only use this option if no other method works!!. Since I have a few files I need that I haven't backed up.

    Restore Operating System & Retain User Data
    Result -message I get is "There is insufficient space on the disk for the temporary files for this operation"

    --------------------------------------
    ADVANCED BOOT OPTIONS

    Safe mode -
    Result -The last file that loads is "CLASSPNP.SYS" in windows system 32 folder. computer reboots and goes to Windows Error Recovery

    Safe mode with Networking
    Result -The last file that loads is "CLASSPNP.SYS" in windows system 32 folder. computer reboots and goes to Windows Error Recovery

    Safemode with command prompt -
    Result -The last file that loads is "CLASSPNP.SYS" in windows system 32 folder. computer reboots and goes to Windows Error Recovery

    Enable Boot Logging
    Result- Starting Windows/blue screen/Windows Error Recovery

    Enable low resolution video
    Result- Starting Windows/blue screen/Windows Error Recovery

    Last Known Good Configuration
    Result- Starting Windows/blue screen/Windows Error Recovery

    Directory Services Restore Mode
    Result- blue screen/Windows Error Recovery

    Debugging Mode
    Result- Starting Windows/blue screen/Windows Error Recovery

    Disable automatic restart on system failure
    Result- Starting Windows/stops loading at blue screen, requires a forced shutdown

    Disable Driver Signature Enforcement
    Result- Starting Windows/blue screen/Windows Error Recovery

    --------------------------------------
    Other information
    - The last time the computer was working, Windows performed an update when I shutdown the computer
    - I've been running a free version of Avast (anti virus software)
    - I don't have a Windows 7 recovery disk
    - I have had the blue screen error before. But miraculously Startup Repair must have recovered the error as it worked on the next restart.
    I have tried Startup Repair at least 20 times hoping for a miracle but this time I've run out of luck.

    If anyone knows of other things I could try please reply. Thankyou.
    1 hour ago - 4 days left to answer.
    Additional Details
    Ignore question mark in title. It is a mistake.
    1 hour ago

    When I type "chkdsk" into command prompt these are the results

    File verfication figures = all equal 0
    CHKDSK is verifying indexes -
    43 index entries processed
    Index verfication
    0 unindexed files scanned
    0unindexed files recovered
    CHKDSK is verifying security descripters
    29 file SD/SIDS processed
    Security descriptor verification completed
    7 data files processed

    Windows has checked the file system and found no problems.

    3036KB total disk space (should be 400GB)
    4KB in 9 indexes
    0KB bad sectors
    2485 KB in use by the system
    2048 KB occupied by the log file
    597 KB avilable on disk (should 40GB)
    512 KB in each allocation unit
    6173 total allocation units on disk
    1195 allocation units available on disk

    I honestly don't understand what half this stuff means. Like why are file verification figures equal to 0?.

  2. #2
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    Default Re: Computer won't work. Blue Screen (BSOD) on startup

    John to recover you files try this method Recovering files from a Crashed Hard Drive using an Ubuntu Live CD - myfixlog.com Use another computer to D/L ubuntu, create a CD and boot from it to run that OS. I would try to recover the files first, then continue troubleshooting.
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  3. #3
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    Default Re: Computer won't work. Blue Screen (BSOD) on startup

    download who crashed (in sig below) which gives a much better dump file after bsod
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  4. #4
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    Default Re: Computer won't work. Blue Screen (BSOD) on startup

    Thanks for the input I've recieved so far. Sorry I haven't replied i've currently got a lot on my plate. So I have downloaded ubuntu-11.10-desktop-amd64. It is in a winrar file. Is it possible to use this problem using a usb to boot my OS. The cd rom drive on my old computer isn't working. Went to device manager and message I get is "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)" I tried troobleshoot and update driver and both are not solving the problem.
    My Cruzer USB only holds 1.90GB which is short of the 2GB required to use the method at this link. Download | Ubuntu
    I have a mp3 usb which holds 4 GB. I also have a external harddrive with 80GB free space. So can I use either of these two other drives if I can't use Cruzer USB if I need the 2GB to run the program. I need a simple step by step guide on what to do. I am a noob at computers and don't have the time or patience to search the web searching for answers.

    On another note ,I ran a chkdsk check in command prompt "chkdsk D: /r" and the results said I had 0 bad sectors but I keep getting this message at the end of all the chkdsk scans I do " Failed to transfer logged messages to the event log with status 50".

  5. #5
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    Default Re: Computer won't work. Blue Screen (BSOD) on startup

    Step 1: In recovery console, skip the Startup Repair and enter command prompt.

    Step 2: In command prompt type:

    start notepad

    Go to File > Open...

    Click Computer

    You will see a list of storage drives attached to your system. Usually the OS drive is "C:" but this is not the case any longer. Locate your system drive letter. Let's assume your OS drive is F:

    Step 3: In command prompt:

    F:
    cd \

    This will take you to root of system drive as shown below:

    F:\>

    Step 4: Now type: attrib -H *.* /S /D

    This will unhide all files and folders including subfolders.

    Next,

    Step 5: In command prompt type:

    cd users

    Does your username directory appear visible now?

    If you want to copy the entire content of the drive to an external drive it would be possible using robocopy. My script below excludes system-protected files as well as the Windows folder which eats up space.

    All you would need to do is insert an external HDD and using step 2 locate the system drive (E:, F:, G:, whatever)... Let's assume your external drive letter is G:

    So to copy the entire contents of your OS drive (F to your external (G to a folder called Recovery you would issue the following command:

    robocopy.exe F:\ G:\Recovery /MIR /XF *.tmp pagefile.sys hiberfil.sys /XD "_RESTORE" "MSOCache" "Recycled" "RECYCLER" "Temporary Internet Files" "System Volume Information" "Windows" "Program Files" "Program Files (x86)" /R:1 /W:0

    Everything would be copied except Program Files, Windows directory, and system protected folders/files.
    Intel Core 2 Quad Q600 || 8GB DDR2 800 Mhz || (2) 500GB SATA II HDDs || Nvidia GeForce GT 240 || Windows Server 2008 R2 Enterprise SP1

  6. #6
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    Default Re: Computer won't work. Blue Screen (BSOD) on startup

    I did a full backup following the advice above. Then I did a OS system restore. Everything is working fine.

 

 

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