Quantcast Windows pop up "help and support" very annoying - how to get rid of it please!

Closed Thread
Results 1 to 8 of 8
  1. #1
    Notebook Nobel Laureate
    Join Date
    May 2010
    Location
    Chester,England
    Posts
    9,763
    Rep Power
    56

    Default Windows pop up "help and support" very annoying - how to get rid of it please!

    My OS was behaving itself normally until i updated to SP1 when it was released.

    Now, its more or less all the time, but randomly , i get a pop up from windows titled "help and support" but i havent asked for any help and support lol!

    Up till now, i have just been closing it but its really doing my head in now so any help on it would be great. I dont think my F1 button is stuck, it works fine with Fn & F1 to suspend.....and if it were stuck, I would get this annoying pop up all the time but its random for some odd reason.

    TIA
    Last edited by steviejones133; 16th April 2011 at 08:02 PM.
    Currently: Alienware 14 | 4700mq | GTX765m (upgraded from GT750m )| 8gb | Win 7 Ultimate & 8.1 Pro| 1920x1080 IPS | Killer 1202 & Broadcom 4352 (Latter for WiDi) | 512gb PM830 & 750gb | UltraSharp U2711 2560x1440 & U3011 2560x1600 | NotePal U3 | Harman Kardon Soundsticks III
    Previously: M18x R1 | 2960xm | 680m SLI & M17x R2 | 840qm | Crossfire 5870


    Click here to see My Alienware 14 Teardown Video in 1080p!

  2. #2
    Notebook Evangelist
    Join Date
    Jul 2008
    Location
    Nottingham(UK)
    Posts
    645
    Rep Power
    18

    Default Re: Windows pop up "help and support" very annoying - how to get rid of it please!

    doesnt this come up if in the past your pc has sent info on a problem back to MS and this is the reply, it can take ages(months even) for them to reply
    have you tried reading it , it may stop putting up then
    Aspire 8930G (win8 64bit)18.4" 1920x1080,Intel® Core™2 Extreme Mobile Processor X9100 3.066Ghz(OC to 3.6Ghz
    6GB DDR3 ,express 54 usb 3.0,120gb ssd/500gb hdd

  3. #3
    Notebook Nobel Laureate
    Join Date
    May 2010
    Location
    Chester,England
    Posts
    9,763
    Rep Power
    56

    Default Re: Windows pop up "help and support" very annoying - how to get rid of it please!

    Quote Originally Posted by shakennstirred View Post
    doesnt this come up if in the past your pc has sent info on a problem back to MS and this is the reply, it can take ages(months even) for them to reply
    have you tried reading it , it may stop putting up then
    This isnt a "reply"...its the Windows "Help and Support" pop-up window that appears at random without me requesting it.

    I know that you can hit F1 on its own and it will display the window that I keep getting pop up.

    What I am trying to figure out is how to stop it from continually appearing without my request for any help from Windows!
    Currently: Alienware 14 | 4700mq | GTX765m (upgraded from GT750m )| 8gb | Win 7 Ultimate & 8.1 Pro| 1920x1080 IPS | Killer 1202 & Broadcom 4352 (Latter for WiDi) | 512gb PM830 & 750gb | UltraSharp U2711 2560x1440 & U3011 2560x1600 | NotePal U3 | Harman Kardon Soundsticks III
    Previously: M18x R1 | 2960xm | 680m SLI & M17x R2 | 840qm | Crossfire 5870


    Click here to see My Alienware 14 Teardown Video in 1080p!

  4. #4
    On the way out
    Join Date
    Feb 2010
    Location
    World@WAR
    Posts
    3,485
    Rep Power
    28

    Default Re: Windows pop up "help and support" very annoying - how to get rid of it please!

    Stevie, when it pops, if look at task manager do you see HelpPane.exe in Processes? IS the size 716 KB and Created, moddified dates : ‎Monday, ‎July ‎13, ‎2009, ‏‎8:29:53 PM
    IF answers are yes it is not malware.

    This link has a few other suggestions
    Windows 7 "Help and Support" keeps popping up. - Microsoft Answers

    If none of this helps, have U tried an external KB (I know U said it is not stuck) but I can't thnk of any other cause.
    ALSO are you still getting the IE9 Annoying popup - From IE9! from your previous thread?
    Hope this helps, Josea
    Last edited by JOSEA; 17th April 2011 at 06:47 AM. Reason: ALSO added
    Space open for rent
    Spoiler :
    Asus G73JH 8 GB RAM, Intel SSD + Sandisk SSD
    Sager NP2740 (Clevo W740SU) 16 GB RAM, Crucial M500, win 7 ORDERED from GentechPC _Arrived 2-6-2014 !!!
    http://www.flushthetpp.org//
    http://www.speedtest.net/my-result/3176215060

  5. #5
    Notebook Nobel Laureate
    Join Date
    May 2010
    Location
    Chester,England
    Posts
    9,763
    Rep Power
    56

    Default Re: Windows pop up "help and support" very annoying - how to get rid of it please!

    Quote Originally Posted by JOSEA View Post
    Stevie, when it pops, if look at task manager do you see HelpPane.exe in Processes? IS the size 716 KB and Created, moddified dates : ‎Monday, ‎July ‎13, ‎2009, ‏‎8:29:53 PM
    IF answers are yes it is not malware.

    This link has a few other suggestions
    Windows 7 "Help and Support" keeps popping up. - Microsoft Answers

    If none of this helps, have U tried an external KB (I know U said it is not stuck) but I can't thnk of any other cause.
    ALSO are you still getting the IE9 Annoying popup - From IE9! from your previous thread?
    Hope this helps, Josea
    Havent checked task manager but i will do when it next pops up. Been up and running a few hours today and hasnt appeared so seems unlikely that my F1 key is stuck.
    And regards that other thread, I made the mistake there of thinking it was from IE9 but its actually windows....
    Dont think i could use my external keyboard AND disable the internal one....if i can try it, I would
    Currently: Alienware 14 | 4700mq | GTX765m (upgraded from GT750m )| 8gb | Win 7 Ultimate & 8.1 Pro| 1920x1080 IPS | Killer 1202 & Broadcom 4352 (Latter for WiDi) | 512gb PM830 & 750gb | UltraSharp U2711 2560x1440 & U3011 2560x1600 | NotePal U3 | Harman Kardon Soundsticks III
    Previously: M18x R1 | 2960xm | 680m SLI & M17x R2 | 840qm | Crossfire 5870


    Click here to see My Alienware 14 Teardown Video in 1080p!

  6. #6
    Notebook Nobel Laureate
    Join Date
    May 2010
    Location
    Chester,England
    Posts
    9,763
    Rep Power
    56

    Default Re: Windows pop up "help and support" very annoying - how to get rid of it please!

    Quote Originally Posted by JOSEA View Post
    Stevie, when it pops, if look at task manager do you see HelpPane.exe in Processes? IS the size 716 KB and Created, moddified dates : ‎Monday, ‎July ‎13, ‎2009, ‏‎8:29:53 PM
    IF answers are yes it is not malware.

    This link has a few other suggestions
    Windows 7 "Help and Support" keeps popping up. - Microsoft Answers

    If none of this helps, have U tried an external KB (I know U said it is not stuck) but I can't thnk of any other cause.
    ALSO are you still getting the IE9 Annoying popup - From IE9! from your previous thread?
    Hope this helps, Josea
    Yes, when I open task manager, I can see helppane.exe and size 716kb - created 14th not 13th for me but its there nonetheless.
    Currently: Alienware 14 | 4700mq | GTX765m (upgraded from GT750m )| 8gb | Win 7 Ultimate & 8.1 Pro| 1920x1080 IPS | Killer 1202 & Broadcom 4352 (Latter for WiDi) | 512gb PM830 & 750gb | UltraSharp U2711 2560x1440 & U3011 2560x1600 | NotePal U3 | Harman Kardon Soundsticks III
    Previously: M18x R1 | 2960xm | 680m SLI & M17x R2 | 840qm | Crossfire 5870


    Click here to see My Alienware 14 Teardown Video in 1080p!

  7. #7
    On the way out
    Join Date
    Feb 2010
    Location
    World@WAR
    Posts
    3,485
    Rep Power
    28

    Default Re: Windows pop up "help and support" very annoying - how to get rid of it please!

    ^^^ Do you normally login with admin rights?
    Have you tried logging in with a differnet userID/profile (admin or standard user).
    In the past I have seen buggy behavior that was profile specific.
    Hope this helps and Happy easter to all readers, josea
    Space open for rent
    Spoiler :
    Asus G73JH 8 GB RAM, Intel SSD + Sandisk SSD
    Sager NP2740 (Clevo W740SU) 16 GB RAM, Crucial M500, win 7 ORDERED from GentechPC _Arrived 2-6-2014 !!!
    http://www.flushthetpp.org//
    http://www.speedtest.net/my-result/3176215060

  8. #8
    Notebook Nobel Laureate
    Join Date
    May 2010
    Location
    Chester,England
    Posts
    9,763
    Rep Power
    56

    Default Re: Windows pop up "help and support" very annoying - how to get rid of it please!

    Well, im the only user so I guess so....it hasnt happened for a few days now so I am ruling out a stuck F1 key as that has been in use to suspend my system regularly. I dont know whats causing it!
    Currently: Alienware 14 | 4700mq | GTX765m (upgraded from GT750m )| 8gb | Win 7 Ultimate & 8.1 Pro| 1920x1080 IPS | Killer 1202 & Broadcom 4352 (Latter for WiDi) | 512gb PM830 & 750gb | UltraSharp U2711 2560x1440 & U3011 2560x1600 | NotePal U3 | Harman Kardon Soundsticks III
    Previously: M18x R1 | 2960xm | 680m SLI & M17x R2 | 840qm | Crossfire 5870


    Click here to see My Alienware 14 Teardown Video in 1080p!

 

 

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
All times are GMT -4. The time now is 01:56 PM.
Powered by vBulletin® Version 4.2.2
Copyright © 2014 vBulletin Solutions, Inc. All rights reserved.
SEO by vBSEO 3.6.1