I just bought an Acer Aspire 2012lci from Newegg.com, and I've had it for about a week. I just noticed a dead pixel, on the bottom right hand corner (a blue one), and upon further investigation, I found two more, one in the middle-left and another in the upper-right. The first one is the worst, the other two you really can't tell unless you're looking for them.
My question is it worth returning this? I mean, am I likely to get another notebook with more dead pixels, or should I just bite the bullet? I notice newegg doesn't pay for RMA shipping or returns, which means if I do return it, it will cost me another $20-30.
Send it back and get it replaced right away. You paid a lot of money for that notebook it better be perfect. After all would you buy a brand new car with a big scratch on the door? of course not, you make them fix it. The $20 to send it back is no big deal compared to the lost resale value of a notebook with several dead pixels.
The number 6 also seems to stick in my head. Honestly, it's hard to avoid dead pixels. I've had at least two on every machine I purchased and it's an 'expected' defect in the manufacturing process of LCD screens. Since you just bought it, give it another week or so and you probably won't notice anymore.
Right, the number can range from one to a dozen, so you're going to have to call NewEgg and duke it out. I don't think they'll return for three. Your other option is to see what Acer's threshold for a replacement. Their number may be different.
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The number of dead pixels allowed varies with manufacturer and this applys during the number warranty period when the have you by the @alls so to speak. However on a brand new unit, you usually have 14 -30 days return period, so during this time you have the advantage and should use it to get it fixed. Just call them and say you did not pay this much for a unit to come with dead pixels right out of the box and when you bought the notebook you did not agree to a "certain number of dead pixels in a brand new notebook" or see it in print beforehand. A new unit with dead pixels is defective and the manufacturer putting a clause in the warranty does not make it right. It may get them out of fixing it after the initial satisfaction or basic inspection period of the 14-30 days, but a new unit w/ dead pixels can and should be returned.
Same thing happened to me, received my IBM thinkpad yesteday from Newegg with 2 red pixels in the middle of the screen. They gave me the run around, I went back and forth between newegg and IBM. IBM says no exchange because I did not buy it from them. Newegg says no exchange because it is less than 8 pixels (which btw is their LCD monitor policy). When I ordered mine it clearly states that it is covered by the manufacturer's warranty, BUT it also stated that it is covered by Newegg's standard warranty which includes a 30 day exchange. Anyway, I convinced somebody at Newegg to give me an RMA number so I'm shipping it back today. I'm waiting to see what will happen. It is unacceptable to have a screen with ANY dead pixel, it's like buying a keyboard with 3 dead keys!
Thanks for the feedback. I've contacted both ACER and NewEgg about the problem, neither have replied. I am going to try and exchange for a new one. I didn't just spend $1400 for something that's sub-par, plus I was thinking I'll probably sell it after the summer since I am using it for temp business.
I believe there is an old article, either in tomshardware or anandtech about calculating the number of bad pixel. And it come up to about two bad pixel per megapixel. eg, every 1000x1000 resolution, they allow to have 2 bad pixel or something like that. It have a specific rule about deal pixel versus stuck pixel.