Do you like your Toshiba?

[alexUW]

Regardless of the make or model of Toshiba laptop you possess, good luck getting any action out of Toshiba customer no-service. After a solid month of
dealing with them I have concluded that they have no intention of honoring their agreement, made that the time I purchased my laptop to repair or replace my laptop, a Toshiba Satellite L675 D,should it be defective. My screen started blinking and flashing less than one month after I purchased it. After following Toshiba's instructions to do various things to address the situation, I started getting hard drive failure warnings, followed by the dreaded blue screen. At that point, I dutifully shipped off my laptop to the repair depot. After ten days turned into 3 weeks, I called to see why my machine was still in limbo. I was informed that they had put it on hold for parts. My subsequent phone inquiry elicited an excuse that a parts hold extends their repair time frame by 7 to 10 days. The rep was actually counting off the days on his fingers. When he got to 10 and realized that his excuse no longer held water, he apologized and said that he would e-mail someone to find out what the delay was, and he would "call me back immediately." Ten days later, after nothing had changed, I called again.
I was informed by a supervisor that my laptop was put on a new hold on December the 5th, and that there was no other remedy available to me.
Basically, if I didn't like it, tough. there's no-one else to talk to, and if I complain to Toshiba corporate or post on a board like this one, they could care less. I told him that he had lost a customer, and he basically kissed me off and hung up. Please take this under consideration when you consider purchasing any Toshiba product. I am going to.

Sorry to hear that. Contact the Better Business Bureau [BBB]; that should help resolve your problem.
United States and Canada BBB Consumer and Business Reviews, Reports, Ratings, Complaints and Accredited Business Listings

I'm in no way affiliated with Toshiba, nor is anyone on here afflicted with them; just trying to be helpful.

[imglidinhere]

Regardless of the make or model of Toshiba laptop you possess, good luck getting any action out of Toshiba customer no-service. After a solid month of
dealing with them I have concluded that they have no intention of honoring their agreement, made that the time I purchased my laptop to repair or replace my laptop, a Toshiba Satellite L675 D,should it be defective. My screen started blinking and flashing less than one month after I purchased it. After following Toshiba's instructions to do various things to address the situation, I started getting hard drive failure warnings, followed by the dreaded blue screen. At that point, I dutifully shipped off my laptop to the repair depot. After ten days turned into 3 weeks, I called to see why my machine was still in limbo. I was informed that they had put it on hold for parts. My subsequent phone inquiry elicited an excuse that a parts hold extends their repair time frame by 7 to 10 days. The rep was actually counting off the days on his fingers. When he got to 10 and realized that his excuse no longer held water, he apologized and said that he would e-mail someone to find out what the delay was, and he would "call me back immediately." Ten days later, after nothing had changed, I called again.
I was informed by a supervisor that my laptop was put on a new hold on December the 5th, and that there was no other remedy available to me.
Basically, if I didn't like it, tough. there's no-one else to talk to, and if I complain to Toshiba corporate or post on a board like this one, they could care less. I told him that he had lost a customer, and he basically kissed me off and hung up. Please take this under consideration when you consider purchasing any Toshiba product. I am going to.

You DO know that's 7-10 business days right? So three weeks would have been 15 business days. They don't work weekends mind you.

And again, I understand being aggravated someone like this, but really, with how you say that he 'kissed you off' shows you were being a bit of a jerk yourself. Reps aren't rude to customers unless you were a bit unruly and rude yourself. At Office Depot, if a customer gets lippy with me and there's no manager around to help out, I respond in kind and I'm not terribly friendly when I respond.

[saadleo]

I never had a good experience with the toshis.. Always gave some problems..

[saadleo]

Plus their mouse pad sucks.. really

[HI DesertNM]

Well, I've had my P740 (specs on sig) for a few weeks and so far its the best machine I have owned. Great keyboard feel and quiet to type on with a great back lit keys. Speakers are definitely a step up from HP's beats etc.. Screen is bright and clear, could have better vertical viewing angles but very typical of 14" panels I have seen. IMO the Acer timeline x has a better 14" display. Lid construction is a bit flimsy and all plastic construction is a bit of a let down. At this point, its the best machine for the money that fulfills my needs which include great speakers and a BD burner drive. Those two requirements pretty much narrow it down to Toshiba and no one else. I think only the Sony offers something with a 14" with a BD burner but has terrible speakers. For what I paid, I feel I got a crazy good deal being similar speced machines will cost hundreds more. Even this machine cost much more today being I jumped on the black Friday deal on Toshiba.com

[mother3end]

I am, for lack of a better term, poor. I have had a few laptops during my life, a toilet seat iBook G3, a Sony Vaio that was nothing but trouble, a Dell Inspiron that I got used and now makes me question how it even turns on (C:\WINDOWS\ is empty, and yet I still use it to browse the net.) Then, the Dell's left hinge more or less exploded, and the screen got a horrible banding/flickering problem. Over the course of a few years birthdays', I saved up $500. Then was the solemn realization that you can't really get a decent laptop for that. So I went on a quest to find my perfect laptop on eBay. After seven months of constant searching, I finally found it. A Toshiba Tecra R10 S4422 Brand New in a slightly damaged box. I grabbed it for $375, $426 with shipping and tax (seller just had to be in my state, lol). So far (all 2 weeks thus far) it is fantastic. Had a little more crapware than I was expecting from a business line (Norton, Google, Bing, Billions of Toshiba's takes on things Windows can do by itself), but it also came with recovery disks for Windows 7 Professional (It came with XP Pro installed). So yes, I like my Toshiba, and i hope it lasts as long as I need.

[PinoyBoy]

I love my toshiba z835, but since I'm still thinking if I should return it or not, I voted "I like it".

[formerglory]

Just bought a Toshiba NB505 netbook on eBay with a broken LCD for $120 after shipping. Came with original packaging, all cables, even had the receipt from BBY. The crack on the LCD is very small, and the system is fully usable with it. I'm thinking about getting a replacement display panel (goes for $40-50 on eBay), but for now I'm using it with the broken LCD.

I wiped Windows 7 Starter after creating recovery discs, and did a clean install of Win 7 Pro. The unit isn't bad for the price I paid. Toshiba makes pretty decent netbooks, with excellent keyboards and decent trackpads, which were the reasons for buying the NB505 in the first place.

So yes, I'm a fan of my Toshiba netbook.

[hydra]

I really like my X775-Q7380 (i5). For the price this makes a fine gaming machine at the $1k point.

I also thought that Toshiba was nice to take care of my friends notebook but wasting lots money and time doing unnecessary board, memory, hardrive repairs to try to find a USB driver problem. He finally got a free update from i3 to an i7 notebook but all still had the problem. The problem was accidentally later solved by the owner..who is now VERY happy.

Now for the scary part; Toshiba tech support, while very friendly, is next to zero in (technical) support. The only worse was Gateway, and you see where they are, no? I'm being hard on Toshiba, they are no worse than Asus.

My battery is being replaced as this is nothing but a simple exchange, but they get a cookie!

Now, after speaking too, TWO!, level 2 techs, all failed to find a part number for my missing 2nd hard drive connector. Sad that these guys do not know their own product? Two third party parts warehouses found it after a little research..so, no thanks to Toshiba, I now have second drive!

After three calls to support, I still don't have an answer to the BIOS updates.

Two calls to get an idea if any new video driver updates. The tech was rather excited. Sir, "we have just released one on 12-6-11". I thanked the tech and hung up as I hit the floor rolling! Yeh, the driver were dated 6-8-11 but only posted on 12-6-11.

Tech support is very expensive so training is everything. I only hope that nothing smokes..but kudos for the online forums who try to help when they can!

Ok, I'm being anal as most of us can roll back BIOS and just install the newer video drivers for the standard, non 3D, optimus notebooks.

I'll will say that, for now, the notebook works well and has only crashed with one game; which are normally rushed out the door, so no big deal.

Cheers

[Sunstar]

I have a four year old Toshiba satellite, that I used long and hard. It has had its share of troubles - needed to have a bunch of things replaced under warranty and then at about three years, the HD crashed too. Got all that fixed and I can still use it (although I've replaced it with an ASUS). Most of the problems were because of it's crappy cooling system. It overheats pretty badly. But the reality is that despite all the problems, I loved my Toshiba.