ZenBook UX430 BackLight Issue

Discussion in 'Asus' started by scomitch, May 9, 2018.

  1. scomitch

    scomitch Newbie

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    Hi.

    Recently purchased a Asus UX430UA royal blue.

    Everything is running fine aside from the functionality for the keyboard backlight. I contacted Asus and they advised going ahead with a factory reset. Aside from this and dozens of ATK driver installations, the keyboard backlight just seems to not want to turn on.

    I've done the following so far;
    Does anyone with this laptop have the same issue? It is advertised as "Illuminating keyboard backlight" but there is definitely no light coming from the keys. FN + A / FN + F3/F4 do not work at all despite there being icons depicting keyboard brightness.

    Should I return the notebook under warranty?

    Thanks for your help if you have any solutions!
     
  2. Support.1@XOTIC PC

    Support.1@XOTIC PC Company Representative

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    Just for clarification the illuminating keyboard function has never been functional?
     
  3. scomitch

    scomitch Newbie

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    Correct. I've never seen it turn on.
     
  4. Support.1@XOTIC PC

    Support.1@XOTIC PC Company Representative

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    Sounds like something is not right with that. yeah, I would suggest a repair or return.
     
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