Your CF-29 MK 5 May Still Be Under Warranty

Discussion in 'Panasonic' started by SiliconTi, Jun 13, 2010.

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  1. SiliconTi

    SiliconTi Notebook Consultant

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    Hey all,

    OK, long story made short: I bought a 29 MK5 from eBay for $320 in mint shape with 12000 hours on it (not a typo). The touchscreen died, so I was looking for a solution and decided a 30 is what I needed. Well, on another thread, it turns out 30s have only been out 18 months or so - I thought it had been four years. I contacted Panasonic, and mine is still under warranty! I'll send it back to be repaired.

    So, if your MK5 is broken, contact them, it may be a free repair.
     
  2. Toughbook

    Toughbook Drop and Give Me 20!

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    I heard that Panny stopped covering the touchscreens... Or at least their extended coverage of it. Also.... I was told by Panasonic that they only cover warranty claims for the original owner... Did you get the name of the person you spoke to by chance?
     
  3. SiliconTi

    SiliconTi Notebook Consultant

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    I spoke with Richard via instant chat. He said a box is on its way.
     
  4. SiliconTi

    SiliconTi Notebook Consultant

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    I just called Panny on the 29 - still under extended warranty until 3/2011. If they honor it...
     
  5. Toughbook

    Toughbook Drop and Give Me 20!

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    Cross your fingers.... And post back when you get it.
     
  6. gmgfarrand

    gmgfarrand Notebook Evangelist

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    That would be AWESOME!!!!
     
  7. db04p71

    db04p71 Notebook Deity

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    I'm curious, how did the conversation go? I'm sure you didn't say "I just bought this laptop on eBay."

    Glen
     
  8. SiliconTi

    SiliconTi Notebook Consultant

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    I've been in the computer industry long enough to play the game.

    I gave him minimum info, only what was asked. I acted as though I was the original owner assuming he did not have that info (I think he may have, but was not letting on he did). We'll see if a box shows up or not.

    I called on the phone with the same routine to see if it is under warranty still and until when - that person (Matt) gave me the info I wanted, so I suspect Richard (the IM guy) had access too.
     
  9. Azrial

    Azrial Notebook Deity

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    and they laughed when this was the very plan that I suggested the last time this come up... :D
     
  10. Toughbook

    Toughbook Drop and Give Me 20!

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    The last time I tried it.... They specifically asked if I was the original owner. I can't lie about that. I guess it depends on who you get...

    But it still ain't over till you get it back free under warranty. Be prepared to get a call from heartland with a "Quote" to fix it.

    I hope you can get this done for free... Don't get m wrong. It's just that I have been shot down on numerous occasions.
     
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