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XPS M1330 won't turn on: motherboard or GPU failure?

Discussion in 'Dell XPS and Studio XPS' started by Erika Froh, Sep 10, 2008.

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  1. Erika Froh

    Erika Froh Notebook Enthusiast

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    Hi everyone,

    I was web surfing with my XPS m1330 last night (purchased 11/30/07) and it gave a small chirp and turned off immediately (did not go through the normal shutdown process). I tried to turn it on again in the hopes that it had overheated (though it was on a hard flat surface and I had literally just started using it - I had woken it up from "sleep" less than a minute earlier), but it wouldn't turn on. I decided to leave it overnight - still won't power on this morning. I've tried two different adapters on different outlets, the one that comes with the system and the Dell travel adapter that you can buy as an accessory - neither works (I think the adapters are fine though, since the LED lights on them come on when you plug them in, although the lights immediately turn off once you plug the adapter into the computer). I've tried using the adapters with the battery inserted (fully charged, according to the LCD lights on it) and with it not inserted - no power.

    Does this sound like a motherboard failure or a GPU failure or something else to you? The machine won't power up at all, so I'm thinking the former or something to do with the internal power supply perhaps, but I'd love to get your opinions on this. Thanks.
     
  2. flipfire

    flipfire Moderately Boss Super Moderator

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    Try taking the battery pack out and AC power

    Hold the power button for 30 seconds

    This time try powering on with only AC power
     
  3. Erika Froh

    Erika Froh Notebook Enthusiast

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    Hi Flipfire:

    I've plugged the adapter that comes with the XPS into the wall (blue LED comes on), then I've plugged the adapter into the XPS power port (blue LED goes off immediately) and held the power button down for 30 seconds (XPS battery removed) - machine does not power up. I've repeated the procedure with the travel adapter (green LED comes on and then goes off immediately once I plug it into the XPS) - machine does not power up. :(
     
  4. flipfire

    flipfire Moderately Boss Super Moderator

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    Your gonna have to call and get it replaced im afraid.

    Power rail is dead
     
  5. Erika Froh

    Erika Froh Notebook Enthusiast

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    Gah, sadness - I'm traveling to Germany next week and I was hoping to use it there. Thanks for helping to diagnose my problem though. Do you think they'll send me a refurbed system or the same machine? I've not used it much, so it's still relatively "shiny". Also, I upgraded the RAM to 4GB - should I remove it and go back to the original stick of RAM or will I be ok with leaving it in there?
     
  6. BenLeonheart

    BenLeonheart walk in see this wat do?

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    You have to get it replaced, Mom's m1330 just happened to had that problem...

    So yes, you need to send it in. :)
     
  7. Erika Froh

    Erika Froh Notebook Enthusiast

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    Hi BenLeonheart,

    Do you think the power rail died because I left the machine on sleep (plugged into the adapter, with the battery inserted) most of the time? I'm just wondering if it died prematurely because that might stress the rail too much?
     
  8. flipfire

    flipfire Moderately Boss Super Moderator

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    You will need to put the original parts back in or else Dell wont touch it.

    No, something most likely shorted or overloaded.
     
  9. Erika Froh

    Erika Froh Notebook Enthusiast

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    Ok, thanks for the confirmation Flipfire. Appreciate the help again.
     
  10. Erika Froh

    Erika Froh Notebook Enthusiast

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    Wow, Dell is sending a tech out - I might be able to take my laptop with me to Germany next week! :) I'm so glad I bought from them and got the warranty. Thanks again for all the help, guys!
     
  11. TurboSL1

    TurboSL1 Notebook Consultant

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    Hope they fix it man.... I know how frustrating having a busted computer is when your going on vacation
     
  12. Erika Froh

    Erika Froh Notebook Enthusiast

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    Yeah, me too. I'm not sure I could survive my family without some sort of outlet to the sane world. I'm just glad it failed here, rather than in Germany. Here's hoping the new parts fix everything. :)
     
  13. matttk

    matttk Notebook Consultant

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    Anybody know what Dell would charge for this repair? I have the exact same problem but I only got a one year warranty (yeah yeah) and that ended some time in August. I'm considering just buying a new, cheaper laptop, since I just need it for taking notes.

    As an aside, anybody know how to get data off an m1330 hd? I remember trying before on my old hd (before one of the several times I got this thing serviced - great quality this laptop was) but found Dell had attached some screwy connector that didn't plug into my hard drive enclosure.
     
  14. carlosnica

    carlosnica Notebook Enthusiast

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  15. sesshomaru

    sesshomaru Suspended Disbelief!

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    A standard sata enclosure would be fine..
     
  16. dhibschman

    dhibschman Newbie

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    Erika, I have just run into the same problem with my Dell XPS M1330, and wanted to check with you to verify that this solved your problem. Did you have the power rail replaced? The whole motherboard? What was the cost? Mine is out of warranty (ugh)...
     
  17. Sijcar

    Sijcar Newbie

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    The same has just happened to me. This is my second Dell XPS M1330, and the second that has had severe problems. My first died after a year. So all in all I haven't had the best of luck in this regard. My problems started on Sat after putting it into sleep mode and now I have the exact same symptoms as he other posters in this thread (blue ligth going off when charging, and not being able to boot). Would love to know specifically how this problem is fixed.

    Simon
     
  18. newyorker

    newyorker Newbie

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    I also had this problem. It was just out of warranty so Dell wouldn't even talk to me. I'm working with ____ to get a new laptop. They required it be sent in for repair - but not to dell. The repair work order just came back today. Chargerboard took out the motherboard. $686.09.

    This is what I had. One morning the computer wouldn't power on. Blue light on ac adapter worked but as soon as we plugged it into the computer, it would go out. We had to cycle the power to get the blue light back on. Battery checks fine. I started lurking on the message boards to find out what it might be, and to put it mildly, I was shocked to see all the motherboard issues with this model and knew that's what I had.

    I have the intel gpu and it only lasted 14 months. It would be nice to see them do the right thing.

    As far as retrieving the data, I'm going to buy one of those thermaltake hot swappable units. I'll pull the hard drive and drop it in.

    Of note, if you have an Nvidia gpu, you have a good chance of getting this fixed for free as long as it within the first 24 months.
     
  19. scholar401

    scholar401 Notebook Enthusiast

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    Why does NVIDIA make a difference? I called about my video card a couple months ago, they noted the problem, my motherboard blew and they absolutely will not do anything for my laptop :S
     
  20. rachtak

    rachtak Newbie

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    Having the exact same problem. I push the power button and nothing happens, no lights, no sound, nothing. When I unplug the AC adapter and replug it, the led light comes on briefly but then immediately goes away. This was bought in late 2007. It seems that many people are having this problem, has anyone found a practical way to solve it if the warranty with dell is expired? Any help would be much appreciated.
     
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