XPS M1330 won't turn on: motherboard or GPU failure?

Discussion in 'Dell XPS and Studio XPS' started by Erika Froh, Sep 10, 2008.

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  1. Erika Froh

    Erika Froh Notebook Enthusiast

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    Hi everyone,

    I was web surfing with my XPS m1330 last night (purchased 11/30/07) and it gave a small chirp and turned off immediately (did not go through the normal shutdown process). I tried to turn it on again in the hopes that it had overheated (though it was on a hard flat surface and I had literally just started using it - I had woken it up from "sleep" less than a minute earlier), but it wouldn't turn on. I decided to leave it overnight - still won't power on this morning. I've tried two different adapters on different outlets, the one that comes with the system and the Dell travel adapter that you can buy as an accessory - neither works (I think the adapters are fine though, since the LED lights on them come on when you plug them in, although the lights immediately turn off once you plug the adapter into the computer). I've tried using the adapters with the battery inserted (fully charged, according to the LCD lights on it) and with it not inserted - no power.

    Does this sound like a motherboard failure or a GPU failure or something else to you? The machine won't power up at all, so I'm thinking the former or something to do with the internal power supply perhaps, but I'd love to get your opinions on this. Thanks.
     
  2. flipfire

    flipfire Moderately Boss Super Moderator

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    Try taking the battery pack out and AC power

    Hold the power button for 30 seconds

    This time try powering on with only AC power
     
  3. Erika Froh

    Erika Froh Notebook Enthusiast

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    Hi Flipfire:

    I've plugged the adapter that comes with the XPS into the wall (blue LED comes on), then I've plugged the adapter into the XPS power port (blue LED goes off immediately) and held the power button down for 30 seconds (XPS battery removed) - machine does not power up. I've repeated the procedure with the travel adapter (green LED comes on and then goes off immediately once I plug it into the XPS) - machine does not power up. :(
     
  4. flipfire

    flipfire Moderately Boss Super Moderator

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    Your gonna have to call and get it replaced im afraid.

    Power rail is dead
     
  5. Erika Froh

    Erika Froh Notebook Enthusiast

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    Gah, sadness - I'm traveling to Germany next week and I was hoping to use it there. Thanks for helping to diagnose my problem though. Do you think they'll send me a refurbed system or the same machine? I've not used it much, so it's still relatively "shiny". Also, I upgraded the RAM to 4GB - should I remove it and go back to the original stick of RAM or will I be ok with leaving it in there?
     
  6. BenLeonheart

    BenLeonheart walk in see this wat do?

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    You have to get it replaced, Mom's m1330 just happened to had that problem...

    So yes, you need to send it in. :)
     
  7. Erika Froh

    Erika Froh Notebook Enthusiast

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    Hi BenLeonheart,

    Do you think the power rail died because I left the machine on sleep (plugged into the adapter, with the battery inserted) most of the time? I'm just wondering if it died prematurely because that might stress the rail too much?
     
  8. flipfire

    flipfire Moderately Boss Super Moderator

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    You will need to put the original parts back in or else Dell wont touch it.

    No, something most likely shorted or overloaded.
     
  9. Erika Froh

    Erika Froh Notebook Enthusiast

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    Ok, thanks for the confirmation Flipfire. Appreciate the help again.
     
  10. Erika Froh

    Erika Froh Notebook Enthusiast

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    Wow, Dell is sending a tech out - I might be able to take my laptop with me to Germany next week! :) I'm so glad I bought from them and got the warranty. Thanks again for all the help, guys!
     
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