XPS 9560 'Windows Creators Update' & Thermal Management

Discussion in 'Dell XPS and Studio XPS' started by sargon1, Jun 4, 2017.

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  1. sargon1

    sargon1 Newbie

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    Hi all,

    the thermal management of my XPS 9560 behaves weirdly after updating my Windows with the 'Creators Update' [Windows 10 Home, Version 1703].

    Before, I had virtually a silent system, when doing 'undemanding stuff' (browsing, office, etc.). Even when doing more demanding stuff, the fans kicked in really late, when the package temperature (Intel XTU) reached ~60°C.

    After the update, fans are kicking in almost immediately when doing anything with the laptop, they now tend to kick in, when the package temperature (Intel XTU) ist ~ 40-45°C.

    My system is:
    • undervolted by -0,115V (core voltage) and -0,70V (graphics voltage)
    • the Dell Command Power temperature profile is set to 'silent'
    • the system cooling policy is set to passive
    • I do have SST (Speed Shift) enabled
    • I'm using the same settings before and after the update
    What I tried:
    • I tried the latest bios (version 1.3.3), which seemed to make matters even worse, so I reverted back to 1.1.3, which I've beed using so far.
    • After the update, I did a 'clean install' of the 'windows creators update version', installing all drivers by hand and no dell bloatware, as I thought it might be a 'botched update'.
    • I checked for suspicious background processes/apps/etc., but nothing catched my eye.
    • What is also weird: when switching the Dell Command Power temperature profile, e.g. from silent to optimal or vice versa, spinning fans will stop immediately.

    Nothing seems to help getting the fan noise levels to a level as before the update. The only thing left, seems to completely revert back before the creators update using the factory image on my ssd. I'd like to avoid that, as I especially like the new windows options of the precision touchpad (--> backward/forward navigation which was not possible before).

    Did anyone notice something similar after updating to version 1703 of windows 10 on his/her machine?
    Does anyone have an idea what else I could do?

    I'm really at a loss here...

    Thanks
     
  2. Kappo

    Kappo Notebook Enthusiast

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    I've also experienced this issue today, however at least I think I have. My system was overheating and throttling in games - something it's never done since day 1. I load up a game and within 5-10 minutes everything lags, throttle kicks in and unplayable. Before someone jumps in with undervolting and repasting and so on - these have all been done (successfully I might add) where until a few days ago, everything was running cool and smooth.

    I thought I must have done something so decided to do a clean install based on Gonzo's ISO; updated everything and still having the same issue. Sat here typing this now, my fans are on 3.5k RPM with temps idling at 39c...

    Can't see how a windows update would have done this although there were a number of cumulative updates in the past few days. To note, I was already on the creators update, and hadn't made any significant system changes. Reinstalling has not made any difference.

    I'd be interested to see if anyone else is experiencing this at all?

    Running an XPS 9560 4K, i7, 32GB
     
  3. Kappo

    Kappo Notebook Enthusiast

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    If it also helps, curiously, games that I used to run in windowed mode (not many, but one or two), a few days ago ran at the native 4K resolution. They now run at a scaled fixed window mode which seems to correlate with the windows scaling setting (mine is 175%). Not sure if coincidence or not, but I've not changed any settings and loaded up to find my settings were completely incorrect...
     
  4. wrightc23

    wrightc23 Notebook Consultant

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    Glad i'm not the only one experiencing this. I've undervolted and reapplied high quality thermal paste and still experience excessive fan activity. My system sits at around 35°C and peaks at 56°C under load. The fans sit there spinning away with very low system temps and little or no activity. I've read elsewhere that it's designed to do that but it's definitely worse post the creator's update.

    I've found a temporary solution for my XPS, I've uninstalled Dell Command Power Management suite which definitely exacerbates the issue on my system. The issue still occurs with the default power profiles but it seems less aggressive. I've therefore created a new native windows power profile and set the 'Maximum Processor State' to 95% for both battery and plugged in. I lose a little CPU performance (I can always switch to another profile when required) but it's resolved the issue, the XPS now runs silently when running undemanding activities e.g web browsing and office.
     
  5. Kappo

    Kappo Notebook Enthusiast

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    Ever since I reinstalled windows I've had issues, especially around power throttling. The CPU just clocks down to 0.8 ghz and everything grinds to a halt. HWinfo confirms it's power throttling even if both CPU and GPU are ~70-75 C. I'm guessing it's either due to:

    1. Drivers - I'm missing something or I've installed the wrong version of something?
    2. Dell settings - there was something pre-installed that kept the system chugging along at full speed, but I can't for the life of me find out what. Current theory is something in the Power Settings for the "Dell" plan (maybe it's the max proc state?).

    I've been trying to find a list online of the exact settings from the "Dell" power plan to compare but I can't find anything.

    There is definitely something as even using the "stress test" in XTU on the CPU for a few minutes causes it to instantly hit power throttling. Before the reinstall using dell factory install, I could run this for 24h and never ever hit any issues. Going to try reinstalling the latest drivers from dell website to see if that rectifies anything.

    Another annoying thing - coil whine seems louder after refresh! Doh.
     
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  6. sargon1

    sargon1 Newbie

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    That's exactly my experience after the 'creators update'. Before the update I was happy with the noise levels of my system, after the update, it's like a different laptop.

    Did the same thing and it subjectively seems to slighly 'improve' the issue. Still the fan behavior is completely different compared to before the 'creators update'.

    I also noticed that the issue is most prominent if you start some youtube video. It does not matter if it's a 480p, 720p, 1080p or higher resolution video. Fans start spinning almost immediately and they keep spinning. Before the update they were dormant most of the time.
    Therefore I thought it was some Intel GPU driver issue: I reinstalled Dells latest Intel HD driver -->
    no improvement, I also installed the latest driver from Intel (4678) --> no improvement

    I'm really considering a factory reset at the moment using dells factory image on my ssd :-(...
     
  7. Kappo

    Kappo Notebook Enthusiast

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    Dells factory image in my case actually performed better, was quieter and never throttled, not once. Since reinstalling a fresh copy of win 10 pro, I've had nothing but headaches. It must be settings/driver/updates related.
     
  8. sargon1

    sargon1 Newbie

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    Seems to be so... Now, I also think 'clean installs' are missing 'something'.

    As I like to have a 'clean system', I always check the 'task scheduler' in any new system. I remember that there were 1 or 2 scripts dell was scheduling on a system startup, which I did not touch. Apparently, if you do a clean install, those scripts will be missing.
    Maybe someone who is still running on a factory image could post the triggers and the script here. It might be unrelated to the issue, but maybe...
     
  9. Kappo

    Kappo Notebook Enthusiast

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    So I actually tried to do a Dell factory restore the other day before using Gonzo's ISO, but it doesn't work. The image is broken, doesn't install any drivers (incl. wireless) nor any of the "customisations". I know a lot of people don't want the bloat, and windows feels snappier without it, but it would be handy to have a way of going back to it just to verify.

    I also know from reading up that the intel thermal framework is responsible for throttling, and while always installed previously, I wonder if there is customisations made again?
     
  10. sargon1

    sargon1 Newbie

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    Did you follow the following instructions provided by dell: fatory reset ?
    (option 5: Reinstall Windows 10 to the Dell factory image using the Windows Recovery Environment (WinRE))

    I followed the instuction 5 minutes ago, but the 'factory image' is not found by my system, using dells instruction.
    For a fact I know that the fatory image is still on my ssd:
    [​IMG]
     
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