xps 9550 with samsung 950 pro + 850 EVO //hang//

Discussion in 'Dell XPS and Studio XPS' started by m_karlson, Jun 16, 2018.

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  1. m_karlson

    m_karlson Notebook Enthusiast

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    I successfully installed the 950 Pro and the 850 EVO to replace the stock storage. I installed the OS on the 950 and use the 850 for media storage.

    In the summer months I am getting random system hangs where windows will become unresponsive. I can still move the mouse around and effect parts of the OS but as time progresses a couple of minutes windows becomes totally locked up.

    In the winter months though, the computer operates without any issues. The issue only happens when ambient room temperature is above 80F.

    The case is clean, no dust.

    System info:
    Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
    System Model: XPS 15 9550
    BIOS: 1.4.0 (type: UEFI)
    Processor: Intel(R) Core(TM) i5-6300HQ CPU @ 2.30GHz (4 CPUs), ~2.3GHz

    Any thoughts on what is causing this issue?


    Thanks
     
  2. pressing

    pressing Notebook Deity

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    I am getting some hangups recently on my 9550 using Edge and computer crashed last night. Not sure if that is the same as your problem.

    If this is a problem over the past few months only, might be a Windows build 1709 or a driver issue
     
  3. m_karlson

    m_karlson Notebook Enthusiast

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    No...the problem started last summer, went away during the winter and is back now.
     
  4. Schmoo2k

    Schmoo2k Notebook Consultant

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  5. MrBuzzkill

    MrBuzzkill Notebook Consultant

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    Might just be random. The difference between a heated home at 21 degrees Celsius and an ambient summer temperate of 26-27 degrees Celsius is really minor. It shouldn't make a difference for your system, unless it is constantly running at 95+ degrees Celsius, after which the ambient temperature delta would tip it over the max TJunction.
     
  6. m_karlson

    m_karlson Notebook Enthusiast

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    Thanks for the quick reply. I am trying to remove the 2.2 Samsung driver and am running into the same problem as the person in post #84. I followed your uninstall directions from post #83 but when I go to install the 2.0 driver it lets me select a language and them the prompt just reads “reboot is required”. Thoughts?
     
  7. m_karlson

    m_karlson Notebook Enthusiast

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    ...ok I did the restart and the 2.0 driver installed fine.
     
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  8. m_karlson

    m_karlson Notebook Enthusiast

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    2 weeks without a hang using the 2.0.0.1607 driver dated 10/10/2016.
     
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  9. zilla0617

    zilla0617 Newbie

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    Could you please provide a link for the nvme 2.0.0.1607 driver? The link Schmoo2k provides is for version 2.1.0.1611. I cannot find 2.0.0.1607 anywhere. Thanks
     
    Last edited: Jul 2, 2018
  10. Schmoo2k

    Schmoo2k Notebook Consultant

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