XPS 9550 + Win 10 Creators Update (random freezes)

Discussion in 'Dell XPS and Studio XPS' started by Schmoo2k, Apr 7, 2017.

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  1. Schmoo2k

    Schmoo2k Notebook Consultant

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    That is a somewhat significant difference!
     
  2. kevindd992002

    kevindd992002 Notebook Virtuoso

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    This is really getting very problematic. My sister's Dell XPS 9550 is randomly showing a black screen with a little colorful/striped box somewhere in the screen when she's using a graphics-related program (Photoshop, Autocad, etc.). Then she has to force reboot the laptop in order to use it again. See pic below:

    [​IMG]

    I already have the Samsung NVMe v2.0 driver installed for my Samsung 950, latest Nvidia 399.07 for the 960M, and the latest Intel 24.20.100.6229 for the iGPU. Could this be caused by the Wifi module? I know this module really sucks with Windows 10 and I'm planning to upgrade it to an Intel 9260 anyway but I still want to know what causes this headache. This laptop was flawless for years now and it's just recent that it had all these stupid problems which I can say are compatibility issues with the latest Windows 10 build.
     
  3. Schmoo2k

    Schmoo2k Notebook Consultant

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    Try disabling the 960m (in device manager) and see if that prevents the shutdown issue.

    If it does I would manually uninstall every driver associated with the 960m and then do a clean install of the latest - hopefully your not looking at a hardware issue.
     
  4. kevindd992002

    kevindd992002 Notebook Virtuoso

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    I'll see what I can do but the dedicated GPU is needed for the programs as you can imagine. And I always make sure to run DDU first to clean old Nvidia drivers before upgrading to a newer release so driver corruption is out of the question.
     
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