XPS 9550 + Win 10 Creators Update (random freezes)

Discussion in 'Dell XPS and Studio XPS' started by Schmoo2k, Apr 7, 2017.

  1. Schmoo2k

    Schmoo2k Notebook Geek

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    I would suggest trying the various combinations of intel and samsung drivers - or if its an option switch back from AHCI to RAID
     
  2. Brent Pistun

    Brent Pistun Newbie

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    Thank you to everyone for sharing their experiences; I would have been dead without it. I upgraded to a Samsung NVMe EVO 950 Pro SSD, but had some issues and decided to do a clean installation after disabling RAID mode in the BIOS so that Samsung Magician and the driver would work properly.

    I had similar problems to others. With the latest (A09) Intel HD 530 Dell driver, the machine would periodically freeze, even under light usage. Using driver A08 and A07, I get situations where I can move the mouse pointer and there is sound, but other video hangs (like clockwork when viewing videos stored locally).

    Now, I'm using:
    - Windows Creators Edition
    - Samsung NVMe Controller 2.0.0.1607 (as recommended in a previous post; the latest version is 2.2)
    - Latest firmware for the Samsung SSD
    - Latest Dell BIOS
    - Intel HD Graphics 20.19.15.4624 (ZIP file download from Intel, as recommended in a previous post)
    - Disabled the nVidia driver (no big issue to me anyways)
    - IDE ATA/ATAPI controllers -> Intel(R) 100 Series/C230 Chipset Family SATA AHCI Controller - version 15.2.15.1058 (Dell A07 driver)

    I fired up 3 videos and let them play, and wrote a batch file to create some SSD read/write access for testing purposes. The machine is running much better now.

    One thing I'd like to share: if you are using an earlier version of a driver and want to temporarily prevent Windows update from upgrading the driver, get the "show/hide updates" utility from Microsoft:
    https://support.microsoft.com/en-in...t-a-driver-update-from-reinstalling-in-window

    Thanks again and good luck to all. This is not great support from Dell for what is a premium machine.
     
  3. Jesse Houwing

    Jesse Houwing Newbie

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    I had quite a few TDR stability issues with the intel driver in the Creators update and 5520 until I:
    • Downloaded the latest Quadro driver (377.48-quadro-grid-desktop-notebook-win10-64bit-international-whql)
    • Downloaded the latest Intel driver (win64_154519.4678)
    Extracted the Intel driver to a folder and used the Device Manager to install the driver directly and by-pass the "customized vendor driver" warning the installer will give otherwise. Then used the device manager and fetched another minor update directly from Window Update. This gives me:
    • Quadro: 21.21.13.7748
    • Intel: 21.20.16.4627
    And this solved the issues I was having:
    • TDR blue screen after boot
    • Black screen with blinking mouse cursor after sleep
    • All kinds of windows resize issues after docking/undocking the Thunderbolt dock.
    Remaining issue:
    • SOLVED! When starting Photoshop I get an error telling me the ICC/Display profile is corrupt and I need to ignore it, or Photoshop crashes. Use the Display Driver Uninstaller to delete the Intel driver and install it again.
    OF course today Dell releases new drivers for both the Nvidia and the Intel card. Now on these versions with no issues whatsoever:
    • Quadro: 22.21.13.8205
    • Intel: 21.20.16.4664
     
    Last edited: Jul 12, 2017
  4. GoNz0

    GoNz0 Laptop Engineer & Online games hosting.

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    I also had, I say had the ICC issue. You need to run DDU to wipe out the intel driver, just uninstalling will not do it. http://www.guru3d.com/files-details/display-driver-uninstaller-download.html
    Run DDU for the intel driver only and after the reboot you can run the intel driver installer (it will not moan about the wrong vendor now)
    This should sort the issue out.
    Now as I have not had this issue since I reinstalled a couple of months ago I can't be 100% it is just the intel driver so you may need to repeat with the nvidia as well.
     
  5. Jesse Houwing

    Jesse Houwing Newbie

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    That cleared the Photoshop crash, thanks! My color profiles dropdown still shows numbers an no names, but I can live with that:
    [​IMG]
     
  6. GoNz0

    GoNz0 Laptop Engineer & Online games hosting.

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    That's the blue light filter levels.

    Sent from my SM-G920F using Tapatalk
     
  7. GoNz0

    GoNz0 Laptop Engineer & Online games hosting.

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    double post
     
    Last edited: Jul 12, 2017
  8. Fant

    Fant Notebook Evangelist

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    I have to say I haven't had any freezing or crashing issues with my 9550 and win 10 creators update or really ever. The only difference I can see with my system vs yours is that I'm running an m.2 sata drive with raid mode (not ahci). So I'm guessing it's either the nvme drivers or the ahci mode that is the cause of any instability issues?
     
  9. alexanderwong

    alexanderwong Newbie

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    @Schmoo2k any updates to your setup? I'm planning to do a fresh install to my 9550. But I'm using all stock hardware, with the Toshiba 512GB M.2 SSD.
     
  10. Schmoo2k

    Schmoo2k Notebook Geek

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    Nope - same as first post:
    AHCI Mode with latest updates from MS with the following exceptions:
    * NVIDIA (latest from Nvidia)
    * Intel Video (latest from Dell)
    * IDE ATA/ATAPI controllers (latest from Dell - 15.2.*.*)
    * Samsung NVMe Controller Latest from the 2.0.x series

    The only _real_ black magic above is the AHCI Mode + Samsung 2.0.x NVMe driver. Since your using the Tosh SSD this thread may not even apply to you?
     
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