XPS 9550 battery upgrade

Discussion in 'Dell XPS and Studio XPS' started by peaceartist, Jul 3, 2017.

  1. rajuabju

    rajuabju Notebook Enthusiast

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    I recently went through this... my 9550 trackpad stopped working properly... the two button at the bottom would no longer function at all, and the trackpad surface became erratic.

    Initially, Dell sent out a tech on-site who ended up replacing the entire keyboard/trackpad unit, which was nice to get all new keys etc. But that failed to solve the issue. I ended up sending the entire unit to Dell. They replaced the battery which they said sometimes gets "swollen" and presto, all is good again.

    So, not too bad. Got new keyboard, trackpad and battery.

    Still loving my 9550!
     
    Last edited: Sep 12, 2017
    GoNz0 likes this.
  2. Vistar Shook

    Vistar Shook Notebook Evangelist

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    mlee1999, Jean-Cyril and pressing like this.
  3. GoNz0

    GoNz0 Laptop Engineer & Online games hosting.

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  4. mlee1999

    mlee1999 Notebook Enthusiast

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    Thanks, that explains it. After dealing with poor results calling customer support they finally offered to send a box and repair my 9550. I am so excited to get it back tomorrow. I'll keep everyone posted.

    I unfortunately went the eBay route and had to deal with a seller who said their batteries were genuine. Out return shipping but hot a refund.

    Sent from my MI 6 using Tapatalk
     
  5. GoNz0

    GoNz0 Laptop Engineer & Online games hosting.

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    It was my understanding that when a faulty or counterfeit is sent (not as described) that you can claim back your return postage.
     
  6. mlee1999

    mlee1999 Notebook Enthusiast

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    Missed FedEx. Should pick up tomorrow. Does anyone have instructions to cycle a new battery and is this even beneficial? Thanks in advance.

    Sent from my MI 6 using Tapatalk
     
  7. _sem_

    _sem_ Notebook Evangelist

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    Cycling is only useful if you want to calibrate the battery level gauge and measure capacity. But it is harmful to the battery, as it is rated to last only 300 full cycles by Dell, causes the capacity to fade, and Dell batteries might even swell ;)
    If you would like your battery to last long and don't rely on it, don't fill it to the max, don't drain it to zero and with high current (gaming on battery...). Use Dell Command Power Manager, set it to charge max to 90% and stop charging until it drops to 85%, work plugged-in when possible.
     
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  8. nosauce

    nosauce Notebook Enthusiast

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    GoNz0 , when you did this test and swapped the 97wh battery into the 9550, did you verify that the right and left mouse buttons on the trackpad worked? i.e. that it clicks and registers the left and right clicks?

    I bought a 97wh battery (part number 6GTPY) from eBay. I just installed it and my left and right trackpad mouse buttons don't work. It does not "click" and therefore doesn't register the left and right clicks. It seems the 97wh battery is pushing against the trackpad. Am I allowed to post eBay links on this forum?

    The eBay post is titled "New 6GTPY Battery For Dell 5520 M5510 M5520 H5H20 05041C 5D91C 5XJ28 15 9560" and battery is sold by the eBay user u-good. It seems it shipped out of a warehouse in NY but the seller is based in HK. There was some broken English in their reply. I'm just wondering if I got a fake battery.

    To give a full history of my XPS 15 9550... I too had my battery swell and had the trackpad sticking up. I called Dell's out of warranty service department and they recognized this as "known issue" and had me send in my laptop. They replaced my battery with the normal 84Wh one. I'm not sure what they did to fix the trackpad but I guess it's possible that modifications were made. I think this is unlikely but if something was done to fix the trackpad I guess it's possible for the 97Wh battery to no longer compatible. Either that or I got a bad battery. Thoughts?
     
  9. GoNz0

    GoNz0 Laptop Engineer & Online games hosting.

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    I used mine with no click issues, reseat the track pad cables?

    Sent from my SM-G920F using Tapatalk
     
  10. nosauce

    nosauce Notebook Enthusiast

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    I loosened the two torx screw underneath the trackpad (on the chassis) and that seemed to restore the functionality of the left and right buttons on the trackpad. I also loosened the screws on the battery itself so there's nice room for the battery to swell in the future... I joke. This is kind of shady. Should I just switch back to my 86Wh battery?

    What do most people use to test the battery's state of being?
     
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