XPS 15 9570 Owners Thread

Discussion in 'Dell XPS and Studio XPS' started by el3ctronics, May 16, 2018.

  1. TheMightyShark

    TheMightyShark Notebook Enthusiast

    Reputations:
    0
    Messages:
    12
    Likes Received:
    1
    Trophy Points:
    6
    My laptop is not under warranty. I tried using DDU to uninstall nvidia and reinstall but it hasn't worked for me. When I do a clean install of Windows, the GPU shows up in the device manager as hidden, but I can't do anything that will update it's drivers, there was an error code that the device is not connected or something like that. Could my GPU have died somehow? I was cleaning my fans and doing some bios/windows updates and before I know it, my nvidia card was no longer being detected. I will try the driverstoreexplorer thing though. Everything is up to date on my system from bios to windows updates. I have tried nearly everything I can find online, and it seems other people also have had this issue with other models. Also, I undervolted my XPS 15 and GPU as well before this but I've done it for a year and there has been no issues.
     
    Last edited: Aug 12, 2021
  2. TheMightyShark

    TheMightyShark Notebook Enthusiast

    Reputations:
    0
    Messages:
    12
    Likes Received:
    1
    Trophy Points:
    6
    I did this and it shows no nvidia drivers.
     
  3. Almighty1

    Almighty1 Notebook Enthusiast

    Reputations:
    0
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    5
    Anything is possible since did you make sure to discharge yourself of static first. I managed to kill either my Intel CPU and/or nVidia GPU when I was trying to fix the fan and repaste 2 years ago on a ASUS machine but that was more likely due to either the rubbing alcohol not being dried due to the Kapton tape they used which I didn't remove or the Arctic Silver 5 thermal grease was being a electrical conductor and shorted one or both chips as I had to get a new motherboard and new faster CPU which is socketed while the GPU is soldered, I didn't verify if the CPU was bad or not.
    The machine worked for 2 minutes after I fixed it. Ofcourse the battery was at 0% so I kept powering it up until I can no longer turn it on which may have corrupted the BIOS, hard to say.

    If a clean install shows the GPU as hidden, that means it is detecting it except something is wrong with it. That's why I suggested using a Linux that runs on USB flash since Linux should see the GPU and if it doesn't, you know the GPU somehow died.

    Also, another thought is enter the BIOS config utility with F2, then click on that restore button and select "Restore to Factory Settings", not Restore to Default and then configure the BIOS the way you want it and then boot and see if it makes a difference.
     
    Last edited: Aug 12, 2021
  4. pressing

    pressing Notebook Deity

    Reputations:
    338
    Messages:
    1,943
    Likes Received:
    989
    Trophy Points:
    131
    Remove all your undervolts until you get this sorted.

    Are you undervolting with ThrottleStop? Are you running the stock Dell bios?

    Did you recently update the BIOS? If so, I would try flashing to an older BIOS that was stable. Dell's QC on BIOS releases is poor. Flashing BIOS is always a risk on devices.

    If you had the laptop open for cleaning it is possible static electricity was a problem.
     
    Papusan likes this.
  5. TheMightyShark

    TheMightyShark Notebook Enthusiast

    Reputations:
    0
    Messages:
    12
    Likes Received:
    1
    Trophy Points:
    6
    I disconnected the battery when I was cleaning that was about all that I did while I was cleaning. I've tried the BIOS reset to default factory settings, whatever the solution is, it's not simple because I've followed many online guides and people who have had this issue. I will try the linus on the usb though.
    I am undervolting with throttlestop but I am not running the stock Dell bios. I am currently on the newest version of the BIOS since I factory reset and updated all my drivers after trying to solve the issue with the old bios version and before windows updates. Well, if it was static electricity that killed it, I am very depressed. But otherwise I hope this is some kind of software issue.

    EDIT:
    I may or may not have found something!

    When running a diagnostics test on the Dell Driver website, it detected that there was a failure on my Intel(R) Xeon(R) E3 - 1200/1500 v5/6th Gen Intel(R) Core(TM) PCIe Controller (x16) - 1901. For those of you with an XPS 15 9570, can you confirm if this is in your device manager, maybe this is the reason why my GPU is not being detected and I need to update these drivers or check the hardware connection. Thanks!
     

    Attached Files:

    Last edited: Aug 12, 2021
  6. pressing

    pressing Notebook Deity

    Reputations:
    338
    Messages:
    1,943
    Likes Received:
    989
    Trophy Points:
    131
    Don't run ThrottleStop while you are troubleshooting this issue. The software is great but you need to remove all variables.

    I would run an older BIOS version from a while ago that was stable for you for months.

    You can try running Dell's ePSA Pre Boot System Assessment. That may give you more colour on failures. There is a short and a long test.

    Binkidesu appears to have had the same problem. See how he hard reset his system
    https://www.nvidia.com/en-us/geforc...-in-device-manager-on-laptop-can/?topicPage=3
     
  7. TheMightyShark

    TheMightyShark Notebook Enthusiast

    Reputations:
    0
    Messages:
    12
    Likes Received:
    1
    Trophy Points:
    6
    I tried doing a system assessment by pressing F12 one time and it didn't detect any issues. I looked at every solution in that forum but it didn't work for me.
     
  8. pressing

    pressing Notebook Deity

    Reputations:
    338
    Messages:
    1,943
    Likes Received:
    989
    Trophy Points:
    131
  9. TheMightyShark

    TheMightyShark Notebook Enthusiast

    Reputations:
    0
    Messages:
    12
    Likes Received:
    1
    Trophy Points:
    6
    Yeah, it's just unfortunate. I've tried nearly everything.
     
    pressing likes this.
  10. pressing

    pressing Notebook Deity

    Reputations:
    338
    Messages:
    1,943
    Likes Received:
    989
    Trophy Points:
    131
    You can check the forums for techs that have some expertise in XPS laptops. IIRC, there are a few guys from the UK and US that are on youtube. On the forums here, I referenced a German guy who specialises in bricked XPS models (if you search my name I might have referenced some of these people).

    Another alternative is to replace the motherboard.

    The 9570 is not such an old laptop, so may be worth repairing. I'm on the fence there as 2021 GPUs, CPUs, and screens have improved (significantly in some cases) but that depends on your usage scenario.

    My 9550 is a tank although the keyboard is sticking a bit with some numbers so maybe that needs to be replaced. It will go obsolete with Windows 11 (even though the same CPU was common in c.2020 laptops).
     
    maffle likes this.
Loading...

Share This Page