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X360 34p freeze up randomly - please help if you are an owner of samsung x360

Discussion in 'Samsung' started by andytuqing, Nov 21, 2009.

  1. andytuqing

    andytuqing Newbie

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    Hi, everyone. I have installed Windows 7 laterly on my samsung x360. The laptop froze up for no reason after several minutes, it happened randomly when I open IE, a file or even the download complete notice will cause the trouble. everything works fine when the AC adaptor is pluged in , but if it is running on battery, problems occured. I have similar problem on VISTA, but it is after some driver upgrade I guess. When I got this laptop, everything works just fine. so I suspect the driver is the resource of problem. But I find it hard to convinced myself that a upgrade of driver from samsung will cause such a big problem. I do also suspect if it is indeed a hardware failure, if so I d rush to send it to samsung to check it out, since I am still under 1 year warranty period. Thanks in advance for any advise. :confused:

    ---can't change it since the button is gray-out in my system

    Updated: I sent it in, and was told that they change the whole battery compartment, or something, I am not too sure, maybe they just replace my motherboard. Install Win-7, and works fine so far. My warranty is running out quick, does anyone know if I can buy extended warranty? I am worrying whether it is going to happen again. If so, I will say it is a hardware design or qualitity issue. Since I see so many people here with same issue.
     
  2. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    I think the problem I had on my E6400 was fixed when I changed a setting for write combing in the graphics driver. However, I can't find where that setting is.

    You may want to try a different version of the graphics driver. It is very unlikely that the hardware itself has a problem.

    John
     
  3. gixgax

    gixgax Newbie

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    I've got exactly the same problem with my X360. Everything works fine as long as it is plugged in, but on battery the system freezes after some minutes. This happens even on a newly installed Windows 7 system without having installed any additional drivers. However, it takes about 30 min until it is happening. With installing a driver for the Intel graphics device, things get even worse: The system freezes after some 2-5 min. Thus, it seems the problem is related to the graphics driver. I tried every Intel and Samsung driver for both x86 and x64 versions of Windows 7, but it doesn’t change anything. Disabling the display themes and effects does not help either.
    The system has been running perfect on the pre-installed Vista. The above mentioned “write combing” option does not exist in Windows 7. In summary, it seems there is no solution to that problem so far, and I will go back to Vista. Let me know if you have made any progress.
     
  4. andytuqing

    andytuqing Newbie

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    well, even goes back to the factory vista, it wont solve the problem. I sent it back to samsung to checkup. Seems like a hardware related issue. Will update any info later.
     
  5. glennaa11

    glennaa11 Notebook Enthusiast

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    I am having the exact same issue using the version of Vista Business that was installed when I bought it.
     
  6. Laptopaddict

    Laptopaddict Notebook Deity

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    34p is the 1 with SSD ?

    I am having no problems so far...
     
  7. Ed Nawotka

    Ed Nawotka Newbie

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    I've been having the exact same issue and it's driving me crazy. It only started after I installed Windows 7 Business. It randomly freezes in the same manner described above, and only when on battery power. Does anyone have any ideas? I was thinking it might be related to power management, since it's only a symptom of battery power...Dunno. I'm getting desperate for an answer.
     
  8. klgrela

    klgrela Newbie

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    My Samsung X360 running Fedora 13 (Linux system) freezes exactly in the same way, max. 5 minutes after unplugging. I suppose that this is related to some power managment bug in the newest Intel graphics drivers.

    (Using older drivers, shipped in Fedora 9-10 no freezes were observed)

    I would appreciate any info on how to solve this - irrespectively on the system used - maybe thanks to BIOS upgrade or something?

    best regards,
    Karol
     
  9. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    If the Linux driver has the same display control panel as the Windows driver then there are some power settings options on the display settings page. Click on the modify settings button and disable all the options. If that fixes the freezing problem then it shows that the driver is trying to do something that the BIOS / hardware doesn't support properly.

    John

    PS: Have your tried BIOS 08LM which was released on 3rd December?
     
  10. gixgax

    gixgax Newbie

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    Thanks for your suggestions. I'm using the new 08LM BIOS version and I have played with the power options of the Intel driver, but no luck. The system freezes as before.
     
  11. glennaa11

    glennaa11 Notebook Enthusiast

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    I tried writing to Samsung support and they just told me that I should download the latest battery manager program of theirs. But that just screwed up everything and required me to input my password every time I woke the computer up so I ditched it.

    They also claimed this was not a known issue. I pointed them to this thread. They have gone silent on me since then.
     
  12. MaBuX360

    MaBuX360 Newbie

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    I`ve updated my driver today to 8.15.10.1986 and haven't had problems so far. I'm running all day on battery and no freeze since the update. It seems to work with Vista and Windows 7 but is hard to find since it is on first look only for Windows 7, but in the details and filename it says Vista as well.

    Good luck and merry Christmas
     
  13. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    I did suspect the graphics driver. Let us know in a few days if the problem has completely disappeared.

    John
     
  14. amatos2005

    amatos2005 Newbie

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    Hello,

    I've experienced some problems last week and I'm sure that the problem is about the graphic driver, like you said.

    I've just boot windows 7 in safe mode and I can work for hours and hours without ac powered.
    Why? Because the graphic driver is in "minimized" mode and the notebook works very very well. try yourself.
    Yesterday I've installed the latest driver that the user: MaBUX360 has referered and no problems at all.

    Only problems in find the download place.
    If anyone needs try this mirror:
    http://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/18335/a08/Win7Vista_15162.zip&agr=N&ProductID=&DwnldId=18335&strOSs=&OSFullName=&lang=en

    very xmas for all and keep in touch...
     
  15. browellm

    browellm Notebook Enthusiast

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    Hello all, another X360 owner here on Windows 7 with the same freezing symptoms.

    I will try this gfx driver and report back.
     
  16. browellm

    browellm Notebook Enthusiast

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    No joy with the new Intel drivers. I'm still getting at least 2 lock-ups a day.
     
  17. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    So we need to more diagnostics. I suggest:

    1. Run memtest86 overnight to check out the RAM. If you have an optical drive then the easiest way will be to create a Ubuntu Linux live CD which has memtest as a boot option.

    2. Run HWmonitor and see what the temperatures do.

    John
     
  18. samx360

    samx360 Newbie

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    I also have the same problem. the video driver suggested actually made it worse. ive upgraded the bios and all the updates on the samsung support page. But still not difference. If anyones made headway please post.
     
  19. glennaa11

    glennaa11 Notebook Enthusiast

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    I'm still having the problem too. Has anyone else tried contacting Samsung support? They refuse to answer my request for help. My next laptop will certainly not be a Samsung.
     
  20. amatos2005

    amatos2005 Newbie

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