X170sm-g win 10 freezes after restart

Discussion in 'Sager and Clevo' started by spamanon, Sep 10, 2020.

  1. spamanon

    spamanon Notebook Guru

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    My new machine works great overall, but it has this problem where it will freeze after a restart. Sometimes it freezes at the log in screen and sometimes it lets me log in but then freezes after that. As soon as it freezes the fans come on full speed and it sounds like a wind tunnel. I have to go through several cycles of restarting and logging in before it finally takes sometimes after the 5th or 6th time.

    I already set fast start to off. Anyone have this problem or know what to do?

    Here is a video link showing what happens.
     
    Last edited: Sep 10, 2020
  2. Clamibot

    Clamibot Notebook Evangelist

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    Does the laptop ever shut off by itself after the fans spin up to max? If not, that's a good thing because it's probably a software problem in that case. Either try reinstalling windows or prepare a bootable USB with some linux distro so you can attempt to use the system.
     
  3. spamanon

    spamanon Notebook Guru

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    I don't let them run for long because it is annoying. It hasn't shut off after up to 5 minutes. If I reinstall windows will I lose all my other software (Bitdefender, Office, etc)?
     
  4. Clamibot

    Clamibot Notebook Evangelist

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    Yes. Perhaps use another computer to prepare a bootable USB with another operating system on it first then. Try booting from that and see if this behavior persists.
     
  5. Meaker@Sager

    Meaker@Sager Company Representative

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    You can also do a repair install keeping files and folders and programs. I'd speak to your reseller.
     
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