X170sm-g win 10 freezes after restart

Discussion in 'Sager and Clevo' started by spamanon, Sep 10, 2020.

  1. spamanon

    spamanon Notebook Geek

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    My new machine works great overall, but it has this problem where it will freeze after a restart. Sometimes it freezes at the log in screen and sometimes it lets me log in but then freezes after that. As soon as it freezes the fans come on full speed and it sounds like a wind tunnel. I have to go through several cycles of restarting and logging in before it finally takes sometimes after the 5th or 6th time.

    I already set fast start to off. Anyone have this problem or know what to do?

    Here is a video link showing what happens.
     
    Last edited: Sep 10, 2020
  2. Clamibot

    Clamibot Notebook Evangelist

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    Does the laptop ever shut off by itself after the fans spin up to max? If not, that's a good thing because it's probably a software problem in that case. Either try reinstalling windows or prepare a bootable USB with some linux distro so you can attempt to use the system.
     
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  3. spamanon

    spamanon Notebook Geek

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    I don't let them run for long because it is annoying. It hasn't shut off after up to 5 minutes. If I reinstall windows will I lose all my other software (Bitdefender, Office, etc)?
     
  4. Clamibot

    Clamibot Notebook Evangelist

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    Yes. Perhaps use another computer to prepare a bootable USB with another operating system on it first then. Try booting from that and see if this behavior persists.
     
  5. Meaker@Sager

    Meaker@Sager Company Representative

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    You can also do a repair install keeping files and folders and programs. I'd speak to your reseller.
     
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  6. wilpang

    wilpang Notebook Consultant

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    This was suggested via X170SM-G forum, might help...

    http://forum.notebookreview.com/thr...m-owners-lounge.831618/page-242#post-11050149
     
  7. spamanon

    spamanon Notebook Geek

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    Thanks, but where in the bios would I look? I saw nothing like this.

    [​IMG]

    [​IMG]
     
  8. spamanon

    spamanon Notebook Geek

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    ok, I found it. That did not fix the issue. It still locks up.

    Any other suggestions?
     
  9. jclausius

    jclausius Notebook Virtuoso

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    Here are some ideas off the top of my head:

    + If you check Windows Event Viewer system entries, are there any entries around the time of the freezes? If so, you can investigate that.

    If you cannot find anything there that relates to about the timings of your freezing, my next guess is either system or memory.

    + If you boot into Safe Mode, then try to start with networking... log in, mess around some. Does it lock up then? If not, it could be driver related.

    + Another thing to check would be to get memtest86+ or memtest86, make a bootable USB, and then run memtest to make sure memory is doing OK.
     
    Last edited: Oct 13, 2020
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  10. electrosoft

    electrosoft Tick Tock Clarice....

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    You could start hardcore with a full Cmos reset and a fresh install.

    You will have to reinstall your applications.

    If you use a Microsoft account and OneDrive sync, many files will be restored automatically.

    If the problems still persist then:

    Start with the basics which consists of testing:

    Memory - Memtest86 (This runs independent of any OS from a bootable USB drive)
    CPU -CB15, CB20, RealBench 2.56 (In this order)
    GPU - Uningine Superposition (Focuses on GPU only)
    Overall System at once - TimeSpy, FireStrike (Tests a combination of CPU, GPU, both)

    Avoid Prime95 and Furmark.

    Make sure you have HWmonitor/HWInfo running to keep track of your vitals (Mainly thermal and check for throttling along with quick glances at power limits)
     
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