Wireless drops, wired still works

Discussion in 'Networking and Wireless' started by AmazingGracePlayer, Feb 7, 2016.

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  1. AmazingGracePlayer

    AmazingGracePlayer Notebook Deity

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    Hi all, I am in the DC metro area using Comcast. These are times, usually at night, when I assume internet traffic is high, when my wireless connection would drop, but wired connection still works. At first I thought it was my router, but the problem persists are replacing it with a brand new one. Has anyone else had these issues, if so, what can I do to correct it?
     
  2. tijo

    tijo Sacred Blame Super Moderator

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    It could be your wireless adapter or it could be interference. If you are on 2.4 GHz and you can switch to 5 GHz try that.
     
  3. AmazingGracePlayer

    AmazingGracePlayer Notebook Deity

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    Some quick googling seems to show that changing from 2.4 to 5GHz simply involves changing the "channel" number on my Netgear router. Most say 30something or 150something, but mine only goes up to 11 channels.
     
  4. downloads

    downloads Super Moderator Super Moderator

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    That means you have a single band router - one that works only on 2.4GHz band.
    You can try to change the wireless channel to a different one - possibly less overcrowded.
     
  5. AmazingGracePlayer

    AmazingGracePlayer Notebook Deity

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    I downloaded Netgear's wifi diagnostics app and chose a channel that only had 1 user/bar/things. Will upgrade to a dual-band router if problem persists!
     
    Last edited: Feb 7, 2016
  6. AmazingGracePlayer

    AmazingGracePlayer Notebook Deity

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    I got a new TP-LINK TL-WDR3500 dual band router, but when connected, I can't access the internet. I can log onto the router's set up page. When I use the quick set up option on the router set up page, it auto detects IP, subnet mask, default gateway, primary dns, and secondary dns to be all 0's. What should I do?
     
  7. downloads

    downloads Super Moderator Super Moderator

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    How did you connect it and to what? If there is a modem ISP provided you need to either bridge the modem (if that's possible) and let the TP-Link handle the routing or set the TP-Link as an Access Point.
    Either way that needs to be connected and configured properly.
     
  8. hmscott

    hmscott Notebook Nobel Laureate

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    You never mentioned what Wifi adapter you have in your laptop...

    Did you update to the latest drivers from the OEM/vendor?

    The Killer Suite had a recent update to fix disconnects on Windows 10 for the 1535 Wifi adapter, if that is what you have, update the drivers here:

    http://www.killernetworking.com/support/driver-downloads/item/killer-suite

    Otherwise, look up the latest drivers you can find for your Wifi adapter on the maker's site, not just your support download area for your laptop - they are often behind a number of revs.
     
  9. hmscott

    hmscott Notebook Nobel Laureate

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    Hmmm, so you do know this is a TP-Link router, not a Netgear?

    The WNDR series from Netgear has a similar name but it's a different brand.

    Make sure you download the latest firmware from TP-Link :)
     
  10. AmazingGracePlayer

    AmazingGracePlayer Notebook Deity

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    I just plugged it into the modem. I have no idea what any of the rest means. The quick set up on TP Link doesn't work, as the first step was to auto detect those addresses (and it returned all 0).

    I have Intel dual band AC7260. My previous router was up to date.

    Yes, the Netgear diagnostics was on my old, single band router. The new one is TP Link.
     
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