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Wireless driver issue.

Discussion in 'Networking and Wireless' started by aspireXP, Jun 20, 2007.

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  1. aspireXP

    aspireXP Newbie

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    Hello,

    I recently purchased an Acer Aspire 9410. It came loaded with Vista, so I downloaded the drivers from Acer's site and reformatted with XP Pro. All the drivers seem to be working except my 802.11 wireless. Device Manager says there is an unknown wireless device.

    Took the panel off the back and it's a Broadcom BCM4311 KFBG. I searched everywhere but cannot find a driver. Can anyone help me out? Thank you in advance.

    Regards,
    AspireXP
     
  2. aspireXP

    aspireXP Newbie

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    Here is my reply from Acer:

    Dear XXXX,

    Thank you for contacting Acer America. Acer can provide support for the computer as it ships from the factory. If you run a non-OEM version of Windows, please note Acer can provide limited support for non-OEM operating systems as we do not test retail versions of Windows on our products. All drivers and applications that are available for download are on our acerpanam.com website. As some drivers or vital driver links are integrated into the operating system, Acer cannot provide them separately and you may have some loss of functionality. I'm sorry but I am unable to assist you further with this issue.

    Regards,
    Acer Online Support Team

    So I wonder if I'm out of luck...
     
  3. panteedropper

    panteedropper Notebook Deity

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  4. aspireXP

    aspireXP Newbie

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    Hey PD, thanks for the help, unfortunately the driver didn't work. I'm very confused, it said right on the chip "broadcom bcm4311". The wireless worked with Acer's "special vista". Must be some sort of special driver only available from Acer. Guess the only thing to do is send it back and get their Vista installed, which doesn't seem like something I should have to do.
     
  5. andyasselin

    andyasselin Notebook Deity

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  6. blue68f100

    blue68f100 Notebook Virtuoso

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    Did you load the chip set driver or are you just using MS generic?
     
  7. panteedropper

    panteedropper Notebook Deity

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    yes, thats what I am wondering as well. If there is any type of driver installed right now in your device manager, remove it and update it with the one I have linked you to. Did you install the intel motherboard chipset drivers as well when you did the reinstall?
     
  8. aspireXP

    aspireXP Newbie

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    Hello again, thanks for all your help.

    Andy - Yeah I tried the one from their Euro site as well.

    Blue/PD - I downloaded all the drivers from Acer's site so I'm pretty sure it's installed, but when I get home I'm going to reinstall the chipset drivers, maybe that's my problem.

    I'm sure I went wrong somewhere along the line. If all else fails I will format again and see what happens.
     
  9. blue68f100

    blue68f100 Notebook Virtuoso

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    The chip set should be the first driver installed.
     
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