Windows driver error

Discussion in 'Windows OS and Software' started by Doc Fox, Jul 1, 2019.

Thread Status:
Not open for further replies.
  1. Doc Fox

    Doc Fox Notebook Geek

    Likes Received:
    Trophy Points:
    Background info:

    So a while back, I was getting further into tuning computers Windows etc, and during the time I was messing with BIOS, following UltraMales giant Windows Tweaks etc I ran into a problem where my laptop would get stuck in the logo screen.

    I tourbleshooted it extensively, but the work around was a tap on the keyboard during the logo screen so I gave up and decided to live with it. The info about that is here;

    Today I decided to try and find the problem again, and I discovered a device error.

    Strange driver issue

    Under hidden devices in device manager, I get Error 24 on the device;
    PS/2 Compatible mouse with Hardware ID;

    Device Log:

    Device ACPI\MSNB0001\4&358b57f5&0 had a problem starting.

    Driver Name: msmouse.inf
    Class Guid: {4d36e96f-e325-11ce-bfc1-08002be10318}
    Service: i8042prt
    Lower Filters:
    Upper Filters:
    Problem: 0x18
    Problem Status: 0x0

    This issue persisted through clean installations. I though there might actually be a hardware problem, so I opened the laptop up, and looked around extensively. The ribbon cables are not damaged, everything is plugged snuggly. No burnt fuses, or corroded pins anywhere. I broke a few clips and witness the ****ty paste job MSI shipped this laptop with and that is about it.

    Edit: Sent this to MSI support, they suggested a BIOS reset. As you would expect it did nothing.
    Last edited: Jul 2, 2019
Thread Status:
Not open for further replies.

Share This Page