1. You may have noticed things look a little different around here - we've switched to a new platform (XenForo) and have some new forum styles and features. This how-to guide will help you find your way around. If you find anything that looks strange, post it in this thread.

Windows 7 - Unexpected I/O error has occurred?

Discussion in 'Windows OS and Software' started by pbc, Feb 26, 2011.

Thread Status:
Not open for further replies.
  1. pbc

    pbc Notebook Evangelist

    Reputations:
    2
    Messages:
    329
    Likes Received:
    0
    Trophy Points:
    30
    My Acer 3820T won't boot up any more. Getting a Boot Manager error, 0xc00000e9, "An unexpected I/O error has occurred" black screen.

    I'm guessing it's a Seagate Momentus XT Drive failure? I can't seem to boot the computer up at all. I've even tried with the ACER Recovery Disks I made, but it gets me past the Windows 7 screen, then just says "Please wait a moment" or something along those lines and never makes it off of that screen (have waited at least 40 minutes if not longer, mouse pointer moves around, but nothing happens).

    I'm trying to download some new Win 7 Media onto a USB drive to try a reinstall, but does anyone have any other ideas?

    I've tried the "Launch Startup Repair (recommended)" option, but it gives me the same error.
     
  2. pbc

    pbc Notebook Evangelist

    Reputations:
    2
    Messages:
    329
    Likes Received:
    0
    Trophy Points:
    30
    Oh, and another thing. I have a Blac-X Thermaltake hard disk drive reader. But for some reason when I put my Seagate in there it won't read any of the partitions and just shows one disk that shows something like 78gb free on 100gb (think I did a 100gb partition) but when I click on it says "disk is empty"?
     
  3. metril

    metril Notebook Deity

    Reputations:
    420
    Messages:
    969
    Likes Received:
    0
    Trophy Points:
    30
    Do not try the USB first. Try some a new Windows DVD to see if that works.

    1. Are you connecting the Blac-X to another another computer to check the drive?

    2. Did you originally fill the Seagate drive? How many partitions did it have?

    3. Try to format the Seagate drive from another computer and then run a check disk on it.

    4. Look at the SMART data for the drive.
     
  4. pbc

    pbc Notebook Evangelist

    Reputations:
    2
    Messages:
    329
    Likes Received:
    0
    Trophy Points:
    30
    1. Yes (can't even boot up the 3820T)

    2. I can't recall, but I think 4.

    3. Problem is I need to get some of the data on that disk before I format (hence why I went the partition route thinking if Windows failed I'd just have to reinstall).

    4. What is the "SMART" data?

    Thanks...
     
  5. pbc

    pbc Notebook Evangelist

    Reputations:
    2
    Messages:
    329
    Likes Received:
    0
    Trophy Points:
    30
    BTW, just tried the "Launch Startup Repair (recommended)" again, this time it actually took me to a Windows screen, but again seems to have hanged. Mouse works, has that blue Windows 7 screen background, but doesn't seem to be doing anything...
     
  6. pbc

    pbc Notebook Evangelist

    Reputations:
    2
    Messages:
    329
    Likes Received:
    0
    Trophy Points:
    30
    Wait ... I just remembered that when I turned the laptop off this morning (last time I used it) it asked if I wanted to install updates then shutdown, I clicked "yes" and left.

    I wonder if it installed Windows 7 SP1 and that is causing the issues?
     
  7. pbc

    pbc Notebook Evangelist

    Reputations:
    2
    Messages:
    329
    Likes Received:
    0
    Trophy Points:
    30
    Well, have now tried to reinstall Windows 7 from a USB drive, but even that freezes (after I've clicked on Install Windows it goes to a "Preparing for setup" screen or something along those lines and just freezes).

    So I decided to try and use Testdisk (TestDisk Step By Step - CGSecurity) to see if I can recover the drive. I can see one of my partitions using the BlacX drive dock(my own directory), but can't see my wife's partition for some reason (it just shows up as a blank drive).

    Trying to run Testdisk isn't working either, I keep getting some strange error that "the program can't start because libiconv-2.dll is missing from your computer". I'm using the original drive that came with the Acer 3820T to run this.

    Good lord this is frustrating!! Help!
     
  8. ScuderiaConchiglia

    ScuderiaConchiglia NBR Vaio Team Curmudgeon

    Reputations:
    2,674
    Messages:
    6,045
    Likes Received:
    0
    Trophy Points:
    205
    Every time you try something that is writing to the disk, like reinstalling the OS, you are one step further away from ever recovering the data on the drive. The last thing you want is ANYTHING being done to that drive until you get your important data from it.

    You need to stick with the drive in the external dock and use some data/disk recovery tools first. Although it may already be too late. The recovery disk you used may have already wiped out your wife's partition. However there are recovery tools that can even deal with that sort of issue, provided the data itself has not been over written.

    Gary
     
  9. pbc

    pbc Notebook Evangelist

    Reputations:
    2
    Messages:
    329
    Likes Received:
    0
    Trophy Points:
    30
    There is nothing on the main partition that I want to recover, only my wife's partition at this point.

    In any event, is there a program you'd recco?
     
  10. gerryf19

    gerryf19 I am the walrus

    Reputations:
    2,275
    Messages:
    3,989
    Likes Received:
    0
    Trophy Points:
    105
    testdisk is usually the best program for recovering data from kiboshed partitions.

    It is not an easy program to use, though.

    When it found your one partition but not the other, did you do the deep search for partitions, or just the standard?
     
  11. ScuderiaConchiglia

    ScuderiaConchiglia NBR Vaio Team Curmudgeon

    Reputations:
    2,674
    Messages:
    6,045
    Likes Received:
    0
    Trophy Points:
    205
    I have used iCare data recovery to recover some data for a client from a drive that had its partition structure destroyed. There are lots of others out there as well. I used it only because I had jut gotten a free copy of it thru Download Of The Day.

    Gary
     
  12. pbc

    pbc Notebook Evangelist

    Reputations:
    2
    Messages:
    329
    Likes Received:
    0
    Trophy Points:
    30
    I couldn't even get the program to load due to that "the program can't start because libiconv-2.dll is missing from your computer" error I noted above.
     
  13. gerryf19

    gerryf19 I am the walrus

    Reputations:
    2,275
    Messages:
    3,989
    Likes Received:
    0
    Trophy Points:
    105
    I thought you had it running since you note you can see one partition.

    It sounds likeyou may have downloaded the wrong version of testdisk.

    Which version did you download?

    TestDisk Download - CGSecurity
     
  14. pbc

    pbc Notebook Evangelist

    Reputations:
    2
    Messages:
    329
    Likes Received:
    0
    Trophy Points:
    30
    I'm trying Pandora File Recovery right now, however, it appears it will take 12hours to scan the 200gb (or so) partition.

    I downloaded the free trial version of iCare, here's what it's telling me I have on the 500gb Momentus Drive:

    [​IMG]

    Ignore the C:Acer drive as that is simply the drive I'm using with the laptop right now (its original drive that was later replaced by the Momentus).

    Looks like for some reason I did 4 partitions. I'm guessing the 50gb partition was the one I installed windows on, though I'm surprised it doesn't show up as the first partition? Neither D or E are accessable (both say "must format drive to see it if I click on them to view properties).

    The "G" partition is the one I had my files on and appears to be fine. So I'd guess my wife's files are on H or D.
     

    Attached Files:

  15. pbc

    pbc Notebook Evangelist

    Reputations:
    2
    Messages:
    329
    Likes Received:
    0
    Trophy Points:
    30
    The Windows 64 bit one as I'm on a 64 bit OS...though maybe I did the beta one... will try the other...
     
  16. pbc

    pbc Notebook Evangelist

    Reputations:
    2
    Messages:
    329
    Likes Received:
    0
    Trophy Points:
    30
    Yup, must have been the beta one as the 6.11 version seems to work. Thanks, will muck around with that for a bit ...
     
  17. pbc

    pbc Notebook Evangelist

    Reputations:
    2
    Messages:
    329
    Likes Received:
    0
    Trophy Points:
    30
    This is what Testdisk found, will now run the "quick search" tool.

    [​IMG]
     

    Attached Files:

  18. pbc

    pbc Notebook Evangelist

    Reputations:
    2
    Messages:
    329
    Likes Received:
    0
    Trophy Points:
    30
    Next step ... not sure what this is telling me?

    [​IMG]
     

    Attached Files:

  19. gerryf19

    gerryf19 I am the walrus

    Reputations:
    2,275
    Messages:
    3,989
    Likes Received:
    0
    Trophy Points:
    105
    depends on what your goal is...in this case, the safest best solution is touse your cursor keys to navigate to the desired partition

    click P to LIST FILES

    use your cursor key to navigate to the USER > WIFE's NAME directory and click C to copy

    choose the desired location (you can leave it as the testdisk/win directory to make things easier) and press C to copy.

    Testdisk will copy EVERY file from your wife's user profile to the testdisk directory. You can then go in and get what you need and toss the rest
     
  20. pbc

    pbc Notebook Evangelist

    Reputations:
    2
    Messages:
    329
    Likes Received:
    0
    Trophy Points:
    30
    Question, it appears to show the System Reserved partition as the primary bootable, is this typically the case?
     
Thread Status:
Not open for further replies.

Share This Page