Windows 7 student discount HELL!

Discussion in 'Windows OS and Software' started by mtarm1, Oct 31, 2009.

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  1. mtarm1

    mtarm1 Notebook Evangelist

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    i will just copy what i said in one of my emails because ive explained it way too much...

    'I originally ordered(and paid for) windows 7 Pro through the Australian site on the 4th October, i was contacted a couple of days later by someone from digital river saying that the site had been put up early and that i was not allowed to order until the 22nd of October. so he refunded my credit card and told me to go and re-purchase it on the 22nd. so on the 22nd i proceeded to do so but once i get to the verify order page and click submit it sends me back to the shopping basket and gives me the error (as shown below in red). i thought this might be happening because i had already purchased it though this email but the site didn't recognize that i had been given a refund, however i tried to purchase one for my friend through his email address and was given the same error... i also got the same error with my other .edu.au address but received the same error.

    i have been trying to purchase two of these since the 22nd and i have sent customer support requests every day and have not received a reply yet... i really want to buy these ASAP. what can you do to help me? is it possible to make the transaction over email/phone?'


    this is so frigin anoying because i just keep getting a stupid reply like this

    'Thank you for contacting Windows 7 online store.

    We apologized for the confusion. We have checked our records and it
    shows that this order is still open for completion. For more
    information, please contact out Customer Service at 1-800-642-7676.'

    only this phone number dosnt work...

    and this one

    'Dear Customer,

    Thank you for ordering from the Windows 7 Student Offer online store.

    We understand that you are interested of availing our promo on Windows
    7, there are several information that are needed to avail of this offer.

    If your university/school does not provide you with an email address,
    please visit the following link to submit your eligibility request to
    Microsoft:

    http://ms.bluehornet.com/surveys/submit_my_id/en_au

    1. You will be asked to provide required information to Microsoft:
    - Complete the form. (Make sure the spelling of your email address
    and is correct including the domain)
    2. Click on the checkbox to confirm you abide by the Program Terms and
    Conditions.
    3. Click "Submit".
    4. You will be notified via email in 1 to 2 weeks with the results of
    your eligibility request.

    If you do not receive an email confirming your eligibility within 1-2
    weeks:
    - Check your junk or spam folder.
    - Add “studentoffice.us@digitalriver.com” to your email contacts
    list or whitelist.
    - Request your university IT department add
    “studentoffice.us@digitalriver.com” to their email whitelist.'

    except i have already registered for this stupid thing...

    and this one

    'Dear Mark Tarman,

    Thank you for ordering from the Windows 7 Student Offer online store.

    We apologize for the issue you encountered. We have checked our commerce
    system and it shows that your order did not push through. You will not
    be charged for the product you are trying to purchase.

    If you are interested in purchasing the product, please attempt a new
    order using the instructions below.

    Go to: http://windows7.digitalriver.com/store/mswpau/en_AU/ResetShoppingCart


    We recommend when placing an order that you enter your billing
    information exactly as it appears on your credit card billing statement.
    If your middle initial appears on your credit card, please include it.

    The phone number that was sent to you is a toll free number. We don't
    have a phone number directly in Australia. You can also send an email to
    the link below:

    https://support.microsoft.com/oas/default.aspx?ln=en-us&prid=10186&gprid=422204&st=1'

    that is what i was telling them the whole time but they didnt bother listening. also the number does not work even putting the au to us code infront. and the support thing is for the product itself which is useless as i dont even have it yet... i also rang MS aus and they said it had nothing to do with them so they cant do a thing i just have to wait for a reply....


    aaarrggghhhhhhhhhhhhhhhhhhhhhh!!!!!!!!!!!!!!!!!!!!!

    i am so angry right now

    if anyone has any idea that could help me i would greatly appreciate it.

    please feel free to ask for more info on the matter as i may have forgotten to include some of it...

    thanks VERY much

    mtarm1
     
  2. mtarm1

    mtarm1 Notebook Evangelist

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    oh heres another one i keep getting

    Thank you for ordering from the Windows 7 Student Offer online store.

    We apologize for any inconvenience and confusions this issue may have
    caused. we have checked your order id:6709000820 (Microsoft Windows 7
    Professional Upgrade) and it is already ready for download.

    To download your program, please follow these steps:

    1. Go to http://windows7.digitalriver.com/store/mswpau/en_AU/DisplayDownloadInformationPage#q8

    2. Enter your order number and password* into the "Quick Order
    Lookup" field:
    Order Number: 6709000820

    *If you do not know your password, it can be retrieved at http://windows7.digitalriver.com/store/mswpau/en_AU/DisplayForgotPasswordPage.


    3. Click FIND

    4. Click the "Download" button and select the option to "Save".
    (NOTE: If clicking the download button does not work, try right clicking
    on the button and choosing the option to ’save target as’)

    5. You will be prompted to choose a location to save the downloaded
    file. We recommend placing the file on your Desktop.

    You may reinitiate your download as many times as necessary in order to
    obtain a complete download.

    except the download available is a god damn test... something like 6kb test.txt file... grrrrr!


    oh my god they give me the s... even after replying directly to this email saying that it is a test file (with screen shots too) they reply with the exact same email...
     
  3. Morizche

    Morizche Notebook Consultant

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    If you're a student, couldn't you just get a copy from MSDNAA?
     
  4. intoflatlines

    intoflatlines Notebook Consultant

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    Send a tip to Consumerist.com

    You might find some help there.
     
  5. timtravel42

    timtravel42 Notebook Virtuoso

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    do you at least get a key when you do this?
     
  6. mtarm1

    mtarm1 Notebook Evangelist

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    nope no key... otherwise i would have just downloade from the place mentioned in that other thread...

    i dont get msdnaa because im not in the right faculty at uni and my high school dosnt do it...

    Consumerist.com, never heard of it but might give it a try...

    thanls people keep the support comin im feelin so down right now... :( and angry ggrrrrrr!!!!!!!!!!
     
  7. DRFP

    DRFP Notebook Evangelist

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    Yes DigitalRiver has been refunding the fee, but then I have no idea if you get Win7 or not.

    This is a problem with digitalriver not M$ BTW.
     
  8. mtarm1

    mtarm1 Notebook Evangelist

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    no my problem is different to the mass refund thingy were people are still getting the product... i finally found a number on another forum and have given them a call. they said it might take up to 48 hours to be reset so ill get back to you guys then
     
  9. cn_habs

    cn_habs Notebook Deity

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    The OP is right. At my institution, only students in certain departments have access to MSDNAA.
     
  10. mtarm1

    mtarm1 Notebook Evangelist

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    i dont care how i actually get it i just want what i am entilted to receive...
     
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