*** Windows 10 + NVIDIA WHQL Drivers are Killing Alienware and Clevo LCD Panels ***

Discussion in 'Alienware' started by Mr. Fox, Aug 1, 2015.

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  1. darkhell666

    darkhell666 Newbie

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    I don't know, looks like these laptops or maybe just the panels have a design flaw, look the next thread here on this forum, it's from 2013, not nvidia driver or even more win10 related:
    M17xR3 8 Beeps of Death
    And here is his last post about his problem:


    It's very suspicious, just a couple things to discard.
    Maybe is a combination of some other bios feature (like the "non-turbo flex support" case), the OS that manages that feature in a different way and the driver:
    -There is a similar case (same NV driver version) but on W7?
    -There is other people have the same laptops, same OS and same driver but not suffer the problem?

    On both scenarios is a good idea to compare bios version and configuration, if both cases happen then people must avoid 353.62 and newer drivers and report this to Dell and Nvidia, they must investigate what's wrong here.
     
  2. Mr. Fox

    Mr. Fox Undefiled BGA-Hating Elitist

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    ^^^Nope, sorry... none of those things apply here. Windows 10 + NVIDIA drivers killed 3 Alienware laptops screens (all are Samsung displays attached to NVIDIA with 353.62 drivers) within 24 hours or less of use. ^^^
    Yeah, I examined them closely and I could see no sign of physical damage.

    This is completely irrelevant. What they recommend is for their own good and they say the same thing whenever a new OS is released. It's so they can avoid having to support the new OS on old hardware. Plus, one of the machines that is supported has a Samsung display that died from the same cause as the two displays on the other machine (which is basically the same display) that is not on the list. And, for the record... I don't have a warranty and even if I did this would NOT be Alienware's fault. Their product is just fine... Windows 10 + 353.62 drivers obviously are not OK for these display panels. I don't know why, but it is what it is.

    My GPUs are perfectly fine. It is only the 3 display panels that have failed. Good luck getting Micro$haft to do anything.

    I think I would go one step further and say NOT AN OPTION... PERIOD! Remember, can't fix stupid... that's terminal. Releasing a BGA 18 would be visible proof that the brain cancer has metastasized.
     
  3. Game7a1

    Game7a1 ?

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    Don't the MSI GT80 and the Dell XPS 18 use the same display panel as the 18" Alienwares? I know the XPS 18 does, but not extremely sure the GT80 does. I'm trying to search around to see if those two computers are having the same issues. Maybe not the XPS 18 since it uses an iGPU (you tested with an iGPU and it seemed fine) but maybe with the GT80. Worth trying to see if the driver or OS doesn't play nice with the panel among other computers.
     
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  4. Mr. Fox

    Mr. Fox Undefiled BGA-Hating Elitist

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    I'm not sure, but that is entirely possible. Yes, everything was fine on Intel Graphics. When I switched the 18 over to GTX 780M SLI and installed NVIDIA's latest 353.62 drivers is when it died.
     
  5. John1557

    John1557 Newbie

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    I looked at as going to be a problem for their warranty dept when people who do have those panels and drivers update to Win10. Even though they say its okay to update. Maybe this could get Alienware mad at Microsoft for you?
     
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  6. xKilXlerx

    xKilXlerx Notebook Enthusiast

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    Damn, its sad to see that your LCD got broken 3 times, esp. your Alienware 18. Guess I go stick with Windows 7 on my AW14.
    Also any news from AW representative?
     
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  7. Game7a1

    Game7a1 ?

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    Well, I did find something for the GT80 from MSI's forum.
    It probably is the display after all, or the display has a higher chance of failure compared to other displays Alienware (and MSI) use in their smaller laptops. And that's not good.
     
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  8. Zero989

    Zero989 Notebook Virtuoso

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    [​IMG]
     
  9. thegh0sts

    thegh0sts Notebook Prophet

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    oh cool, i am assuming that your 880M is stock/compatible? that's probably why it isn't downloading for my 980M cos it isn't stock...that might be beneficial :p
     
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  10. MahmoudDewy

    MahmoudDewy Gaming Laptops Master Race!

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    Noticed insane screen tear and corruption cold booting on W10 on my 120Hz screen ... She is alive still ... Downgrading to 353.30 and will check if the same issue will rise up

    Scared like heck now
     
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