Windows 10 installation - Stuck on "Finishing Up"

Discussion in 'Windows OS and Software' started by alexpre888, Sep 19, 2016.

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  1. alexpre888

    alexpre888 Notebook Consultant

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    I recently bought a new laptop "Sager NP8173"

    It has no operating system so I created a Windows 10 on the USB to install it.

    Everything went well...deleted partitions and so on.

    It continues to install until I reach the "Finishing Up" status. It is stuck there and the green bar below is at least 70%. The green bar hasn't loaded in a long while now.

    Can someone tell me how I can fix this issue?
     
  2. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    Make sure no other drives are connected to your system. I had this problem when I had an SD card installed and I formatted 5 times before figuring this out.

    Also ensure that you created the ISO using the latest Windows 10 Media creation tool
     
  3. alexpre888

    alexpre888 Notebook Consultant

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    The only drive I know so far is the USB drive that has windows 10.
    the PC doesn't have a CD Drive so that's out. Is there anything else that might be interfering with?
    I only have 1 hard drive. No additional drive, no MicroSSD, no SDs.



    UPDATE:
    I mounted the Windows file into my USB again and it works.
    Unfortunatly, I am left with a new problem

    After computer restarts

    I am stuck in windows prompt with the circling dots. The circling dots are then frozen and I nothing else happens. Whats going on now?
     
    Last edited: Sep 19, 2016
  4. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    Please reset BIOS to factory defaults

    Next, when you are in the partition selection screen:

    1) press SHIFT + F10 to pull up the command prompt

    2) type diskpart then hit enter

    3) type listdisk then hit enter

    4) note the number of the SSD/HDD that you are installing on

    5) type select disk X where X means that drive number

    6) type clean then hit enter

    7) now go back to the partition selection screen and click the blue refresh icon

    8) create the partitions then install
     
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  5. alexpre888

    alexpre888 Notebook Consultant

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    I just can't seem to install it at all. Now It gets stuck during installation no matter what status it is in.
    I reformatted my USB drive again. I even redownloaded Windows 10 from microsoft website and the issue continues.
     
  6. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    are you sure you are on AHCI mode and not RAID mode in the BIOS?
     
  7. alexpre888

    alexpre888 Notebook Consultant

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    Yeah im currently checking the BIOS and its on AHCI

    I also want to mention that the green light activity stops blinking when it reaches the "Finishing Up" Status. In fact, when the activity light stops, any installation process simply stops as well.
    I don't want to jump into conclusions and all, but...is it possible my hard drive is defective? that would be a bummer since I barely got the laptop yesterday :(.

    My hard drive according to the BIOS:
    HGST Travelstar 7K1000 HTS721010A9E630


    UPDATE:
    I tried to install windows 7 and its worse.
    Whenever I try to boot from the USB. The screen flashes into black and returns me to the boot menu immediately after 1 second. I downloaded windows 7 again from microsoft and redid the format of the usb and it still continues. I'm out of options and I am losing hope. I fear I may indeed have a defective laptop.
     
    Last edited by a moderator: Sep 21, 2016
  8. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    I don't think it's that serious.

    I would suggest trying a different drive, preferably an SSD. Also note that for Windows 7 you need to enable CMS in BIOS
     
  9. alexpre888

    alexpre888 Notebook Consultant

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    I think i figured out how to go through the installation

    Whenever the status reaches to the unpacking stage, I Immediately remove my USB...from there it is installing everything and actually goes through the "Finishing Up" status.

    PC automatically restarted and now I am prompted the windows logo with the circling dots animation. From there I only have that: Circling Dots, this time it is not frozen up (Probably because of the USB removed), Unfortunately I haven't seen any progress for a long time now. Not even the hard drive lights are making any blinks. Is this normal. Last time i got this far...I had the words "Getting Everything Prepared" or something like that.

    BTW where do I enable the CMS in BIOS?
    my bios is Aptio Setup Utility v. 2.18.1260
     
    Last edited: Sep 20, 2016
  10. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    that happened to me as well on the latest Windows 10 build, it was kinda buggy there that as you say, when you remove the USB, things start moving then they hang. That was when I discovered that I had my SD Card installed and upon removing it, everything worked but I know you don't have one so I don't know what to think anymore.

    I would try an NVRAM reset at this point if I were in your shoes.

    Credit to Mr. Fox for those instructions.
     
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