Windows 10 AMD 7970M Driver. Clevo P170EM

Discussion in 'Gaming (Software and Graphics Cards)' started by JamieLegends, Mar 7, 2017.

  1. JamieLegends

    JamieLegends Notebook Enthusiast

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    Hi there,

    I have a dual boot Win7/Win10.

    On Win7 the driver works like a charm but when I try to install the driver on Win10 then at ''Installing Display Driver'' Windows 10 freezes/locks up my laptop.

    I've tried different solutions as Compability modus to Win7. Clean install Win10 and tried to install the Win7 driver supported by my manufacturer.

    Is there a way to get the driver working on Windows 10? Don't get me wrong, Win7 works like a charm so it isn't a big problem but I find Win10 better working for me with a lot of programs.

    Kind regards

    Jamie
     
  2. Bavariablade

    Bavariablade Newbie

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    Hi there,
    welcome to the Club. Same problem here. Since mid 2016 Windows 10 will not install properly because as soon as it boots up the first time the Microsoft Standard Display Driver will be updated to Microsofts 7970M and Intel HD4000 Driver. And then the system freezes.

    Here is a workaround i found out after hours of trying... :

    Download DDU / a tool for removing Video Drivers:
    https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

    Get the newest amd Drivers:
    http://support.amd.com/

    Get the newest Intel Drivers:
    https://downloadcenter.intel.com/pr...4000-for-3rd-Generation-Intel-Core-Processors

    1. Boot Windows in Safe-Mode / If Win 10 already freezes at the Login Screen just boot up a few times and you will be guided to a repair menu... here you can find safe-mode
    2. In Save-Mode run DDU for AMD and Intel.
    3. Now it gets tricky, you have to be fast after the reboot to the normal mode :Disable the AMD Card in the Device-Manager (rightclick), let it open and have a look at it, Win 10 trys to activat it a view times.. be faster :) ( I was not able to install the Drivers in save mode... that would have been to easy :) )
    4. While looking at the AMD Card staying disabled, install the Intel Drivers.
    5. Install the AMD Drivers.

    The newest AMD Drivers and Intel Drivers will work fine, but I am cant run a bigger update now. The creators updat will freeze at 32% everytime and i think the Standard Display Drivers are the Problem.
     
  3. MacHater

    MacHater Notebook Evangelist

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    Having issues installing the Windows 10 Creators Update here as well... Intel HD 4000 + AMD 7850M. Hangs on 32%
     
  4. icehot

    icehot Notebook Geek

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    I have an Intel HD 4000 + AMD 7970M in a Clevo P170EM. Creators update hangs at 32% as well - I've even tried installing the creators update as a fresh install and it works until you try to install an AMD driver - it crashes so badly that you need to reinstall the OS.

    Luckily I have a DVD containing the original Windows 10 build, which works fine. I've seen some issues on the AMD forums about a 7970m in crossfire and similar results to this, and they said to disable crossfire and ULPS (turn all EnableULPS entries from the registry from 1 to 0). So although I have no crossfire, I am attempting the ULPS fix as I type this. I'll reply with my results.
     
  5. icehot

    icehot Notebook Geek

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    Ok it worked!! Took me days to figure this out - you have to disable ULPS. Not sure how this would work on a fresh install as there's not enough time, but it has definitely allowed me to upgrade to the creators build (1703).
     
  6. JamieLegends

    JamieLegends Notebook Enthusiast

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    ****! You're right. I have the Leshcat Unified drivers for Windows 10 and it says in the changelogs "Automatically disanbled ULPS on install"

    There are more people mentioning this
     
  7. BlazingStar

    BlazingStar Newbie

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    Hello, I have just stumbled over this post after ripping my hair out because of this freezing issue for quite a while.

    This actually works!

    I had the system freeze issue with my "Clevo p170em" (actually a German "Schenker XMG P702 Pro") when updating Windows 10 with the Fall Creators Update 1709. Until now the only way to prevent system freezes on start up, was using an old AMD driver from 2015. But the current Windows 10 Fall Creators Upodate (1709) seems to install a current AMD driver version, no matter what. The update restarts the machine several times. After the third restart my machine always freezed when progress showed 43%. Then the only way to access the machine was a hard reset, which in turn caused the Windows Update to roll back. So I was caught in a loop unable to update.

    ...until I found this post and then successfully searched for "ULPS" (Ultra Low Power State). So I would like to provide a clearer description of icehot's solution and mention it in conjunction with Update 1709 for other poor suffering beings like me to find easier. THIS IS A LIFE SAVER!

    I have found the following post:
    https://answers.microsoft.com/en-us...n/c14e6377-7bea-4a9c-a815-4ffd1d61ab29?auth=1

    A user named "Computer_Engineer" described the necessary steps to disable ULPS

    Short summary:
    1. Start "regedit"
    2. Search for "EnableULPS"
    3. Set the value from 1 to 0
    4. Reboot
    5. Retry the Windows Update
    Luckily the Windows Update seems to keep the changed EnableULPS setting, thus between 43% and 75% progress there were the typical screen flashes (short black outs) that are noticable during any graphics driver update, but no freezes.

    Disabling ULPS seems to make sure that the HD7970M is actually accessible for the driver during the start up sequence of Windows. This might have a small impact on battery range, but so be it. This laptop is not made for hour long, cable less couch sessions anyway.

    I now have an up to date system AND I suppose I will be able to install the current AMD drivers again.

    Thanks again
    BlazingStar
     
    KY_BULLET likes this.
  8. kothletino

    kothletino Notebook Consultant

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    Disabling ULPS kills the enduro idea.
     
  9. BlazingStar

    BlazingStar Newbie

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    That is true and unfortunate. But keeping it enabled prevents updating, as long as AMD does not fix the driver update for the HD7970M and Microsoft includes a non-fixed driver in their Windows 10 updates.

    The main problem I see, is that this issue is not handled automatically by Microsoft or AMD. It is probably a small thing to fix. But less experienced users may conclude their machine is broken for no real reason. Actually that happened to my girl friend now, as she has almost the same model, and we both could not update. And there is nothing pointing you in the direction, that a new power-saving "feature" in your product breaks the OS' login, startup, update or graphics driver update. It took me ages and grey hair to find this post. That is why I find it important to make it easier to find.

    In a way, Microsoft could fix at least the updates, by disabling ULPS during update execution and enabling it again after update was successful. This would at least break the loop of unsuccessful update and roll-back that you are caught in with enabled ULPS, since Microsoft forces black box updates.

    And again, the P170EM clearly is a desktop replacement and not made for long use on batteries. For that reason I do not find the AMD Enduro feature that useful for this machine. The switchable graphics are only in there, because the CPU series has its own graphics card. But I bought this notebook, because it has a dedicated high performance graphics card and because it is probably the last one with built-in Firewire port that actually works with professional audio interfaces.

    To me the batteries are merely a safety net for power outages, not more. You are lucky if you can squeeze an hour out of fresh batteries. I'm using it for music production, video cutting, programming and gaming when I am travelling. Everything is CPU intensive so I never use any other power mode than "high performance" and I always have the power adaptor plugged. For everything else I use a tablet or my phone.
     
  10. kothletino

    kothletino Notebook Consultant

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    Before changing to 1060, I used 8970m on my P170EM.The drivers on win10 worked well if their change or installation was done like this:
    -internet connection off
    -uninstall with DDU
    -installation from the downloaded file(driver)

    Manual update of the drivers allowed to maintain a working enduro which unfortunately was not possible with the "automatic" update.
    The most important thing is that you have found a satisfactory solution to your problem. :)
     
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