Windows 10 1803 Update issue

Discussion in '2015+ Alienware 13 / 15 / 17' started by nburro, Apr 30, 2018.

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  1. nburro

    nburro Notebook Consultant

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    So, Windows Update advertised the 1803 update to me today. I started it and got the following error:
    So, that's not an app, it's a hardware feature. Clicking the "Uninstall" button (which didn't seem like a very good idea) just updates the dialog to the following:
    Maybe the solution is to uninstall drivers, upgrade, then reinstall? Has anyone tried already?

    Edit: related post on tenforums.com
     
    Last edited: Apr 30, 2018
  2. bnlf00

    bnlf00 Newbie

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    Same here. wondering what would happen if I click uninstall and continue.

    Update: Clicked next and the wizard couldn't uninstall it for me. Asking for manual uninstall before proceeding.
     
  3. 1Coopgt

    1Coopgt Notebook Consultant

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    Joining the thread in hopes that someone figures this out .
     
  4. MogRules

    MogRules Notebook Deity

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    Same problem with pretty much everyone trying to update on Reddit. We have not found any solutions as of yet.

    I removed all display drivers and got the same result.
     
  5. vjklein

    vjklein Newbie

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    same problem here..maybe with a clean installation..
     
  6. 1Coopgt

    1Coopgt Notebook Consultant

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    So Microsoft F'ed up big time then. Nice
     
  7. vjklein

    vjklein Newbie

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    very strange
     
  8. 1Coopgt

    1Coopgt Notebook Consultant

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    Screw that it was a real pain to get my 960 PRO Series 512GB PCIe NVMe - M.2 SSD to work with this computer let along get Win10 working .
     
  9. Chris Lewis

    Chris Lewis Newbie

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    I have an Alienware 17 R4 and it seems to be updating, currently have rebooted and it’s Working on updates now so I got passed the Windows Updates Hybrid Laptop app issue.

    In order to do I had to do the following

    Install the Windows Upgrade assistant and download the update. Close the windows when it fails.

    Disable the Alienware auto-update software
    DO NOT USE the Native Windows Update since this will download the driver software again.


    Uninstall Nvidia Graphics Drivers and disabled the Nvidia card in device manager (it will appear as Microsoft Basic Device
    Reboot and uninstall the remainder of the Nvidia software.
    Uninstall the Intel Graphics Driver

    Double check that the laptop hasn’t reinstalled the software (as mine did a few times.

    This bit is the tricky part (in order to prevent windows from reinstalling the offending software I placed the laptop in airport mode

    Run the Upgrade assistant it will say downloading software, bring out of airport mode and allow to go to 100%. Once it does put back into airport mode and let the update proceeed.

    You’ll know if this has worked because the system will say Windows Update will restart.

    Restart the laptop and if all is well the system will finally commence the upgrade.

    Once it gets back to the desktop then re-enable the NVidia card and reinstall the GeForce Experience and Driver software appropriately, as well as the Intel Driver
     
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  10. Chris Lewis

    Chris Lewis Newbie

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    Just logged into Windows and the update has worked
     
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