Win 7 Antivirus 2012

Discussion in 'Security and Anti-Virus Software' started by Undecided84, Jan 7, 2012.

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  1. Undecided84

    Undecided84 Notebook Geek

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    When ever I try to open IE, I get the following up up box....

    "Win 7 Antivirus 2012 has blocked a program from accessing the internet

    Internet Explorer is infected with Trojan-BNK.Win.32.Keylogger.gen. Private data can be stolen by third parties, including credit card details and passwords."

    That doesn't sound good. Any ideas on how to get rid of this?
     
  2. Kuu

    Kuu That Quiet Person

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    Boot into Safe mode with networking.
    Download Malwarebytes and install its updates.
    Run a full scan.

    Another option that' usually more recommended is to just hose the system and reinstall, those fake AV programs can do some weird things.
     
  3. Undecided84

    Undecided84 Notebook Geek

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    I already have Malwarebytes installed. Should I just run it? Will that get rid of the problem completely?
     
  4. too456

    too456 Resident Angry Bird

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    Update Malwarebytes with the latest definitions, then run a full scan and allow it to fix all problems. If it prompts for a reboot, do it. After rebooting into normal mode, run another full scan just to make sure
     
  5. Kuu

    Kuu That Quiet Person

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    It depends on how bad the variant you got is; I've seen Malwarebytes fix a few problems to all of them, but in all cases you'll at least have a working computer that you can decide on what to do with from there.
     
  6. Undecided84

    Undecided84 Notebook Geek

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    I am scared to restart my computer. I've had bad experiences with that in the past where I couldn't open any program after restarting. I thought I had Malwarebytes installed but I don't. If I install it right now, will it come fully updated? Also, when you get update Malwarebytes, does it force you to first restart your computer?

    Also, the Win 7 Antivirus keeps prompting me to run a scan. Should I ignore it and close it every time?

    Should I also run Avast!?
     
  7. JOSEA

    JOSEA NONE

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    If you download malware bytes it will not be up to date! Once malwarebytes is installed it can be upated without rebooting.
    Current program version is 1.60.0.1800, current database is 1/7/2012
    When Win 7 prompts to run a scan do not do it , open task manager and end task.
    IF Avast is up to date run it in safe mode also.
    I would do what Hungy Man says, he knows way more about this than I do.
     
  8. Hungry Man

    Hungry Man Notebook Virtuoso

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    I have seen literally over 100 infected users with this virus in the last month. Most seem to have gotten it through a Java exploit.

    Run RKill. Run MalwareBytes AM. Run TDSS Killer.

    If you can' turn those (if the virus stops you) there will be a 3 letter process in your task manager. apz or xxx or any 3 letters. Kill it (not dwm.exe) and try again.
     
  9. Undecided84

    Undecided84 Notebook Geek

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    Thanks for the heads up.

    I don't understand how that could be because after I downloaded it, I clicked the "updates" tab, clicked on the Update button and it said "You already have the latest version. No updates are needed" Or something to that effect.

    Also, I don't have to run my computer in safemode at the moment because everything works fine except for IE.

    The MalwareBytes scan seem to have worked. Hopefully it's gone for good. Thanks everyone for the help!
     
  10. Undecided84

    Undecided84 Notebook Geek

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    I thought I had gotten rid of the problem last night, I ran malwarebytes twice, the second time it detected nothing. Now the problem seems to have reappeared. I can't open EI, firefox keeps crashing, and the win 7 antivirus window keeps popping up. What should I do?
     
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