White spot in the middle of the screen

Discussion in 'Lenovo' started by Mephistopheles, Feb 5, 2014.

Thread Status:
Not open for further replies.
  1. Mephistopheles

    Mephistopheles Notebook Consultant

    Reputations:
    0
    Messages:
    112
    Likes Received:
    1
    Trophy Points:
    31
    Guys, I have a T440s which I got in Dec, 2013. I have recently noticed a faint white spot in the middle of my screen, noticeable much more on a light background especially white. I cant notice it on a black background. I can see it in bios too so I don't think its a software issue. Will I have to return this laptop now?
     
  2. sciencefair

    sciencefair Notebook Consultant

    Reputations:
    25
    Messages:
    160
    Likes Received:
    8
    Trophy Points:
    31
    Does it look like this?

    X220 IPS display problem - weird bright spot on th... - Lenovo Community

    It's caused by pressure applied on the screen. Lenovo considers it physical damage going by the experiences of X220 and X230 owners, so your luck in getting the screen replaced may vary. I had one on my X220 but I was able to get the screen replaced because it was exhibiting significant ghosting issues. Sucks to hear the T440s is affected by it too.
     
  3. hotsauce

    hotsauce Notebook Evangelist

    Reputations:
    20
    Messages:
    545
    Likes Received:
    9
    Trophy Points:
    31
    Good luck to you. Lenovo will blame you for damaging it, causing the white spot. I went through an ORDEAL a few years back with an X230t that had a few white spots out of the box. Bought it from Abes of Maine (NEVER do that, by the way) and ended up emailing the CEO to eventually get it resolved.

    Lenovo told me I damaged it. So did Abes of Maine. I persisted and did not give up. It was eventually replaced, as it should have been from the start.

    I guess if you bought direct from Lenovo they will work with you on a more open basis, but a reseller will not. Good luck.
     
  4. Mephistopheles

    Mephistopheles Notebook Consultant

    Reputations:
    0
    Messages:
    112
    Likes Received:
    1
    Trophy Points:
    31
    Well this is bull. How do they advertise this product as being "rugged" or "military tested", its only been a month. I'll call them tomorrow and see what they say.
     
  5. vinuneuro

    vinuneuro Notebook Virtuoso

    Reputations:
    486
    Messages:
    2,232
    Likes Received:
    25
    Trophy Points:
    66
    Do you have the LG or AUO? With the X220, it was a persistent issue for many owners. I had the screen replaced once, and when the second was due they replaced the machine (because of another concurrent problem). Hopefully this doesn't end up being widespread like before. If you send it to Lenovo depot, they will tell you that it was damage. If you have On-Site use that and there won't be any problem. If you have Depot warranty, find a local Lenovo service provider through the Lenovo site and they can order the parts and replace it. That's how I handled it with my X220 without any issues.
     
  6. TuuS

    TuuS Notebook Consultant

    Reputations:
    182
    Messages:
    105
    Likes Received:
    7
    Trophy Points:
    31
    Generally these pressure marks are from physical damage. One common cause is closing the lid with an object on the keyboard like a pen. Unless you have accidental damage coverage they won't fix this type of problem, but you can try.

    I had a T61 that had the bottom 3/8" of the screen not working. I sent it to depot ans was told the screen was cracked. I found this difficult to accept but figured there may have been a tiny crack that severed the circuits to the effected area so I didn't argue the point and I had them complete other repairs and return it so I could swap out the screen. When I got it back the entire screen was smashed and it had red stickers showing where all the cracks started and stopped. None of that damage was present when I sent it off and I had photos of the screen to prove it, but it wasn't worth wasting my time since I had about a dozen other screens on the shelf to replace it.

    In the future I'll send a photograph of the screen problem along with the laptop because this one was obviously damaged in transit or while at the depot. I also didn't appreciate the white labels they put on my harddrive, optical drive and battery that they wrote my case number on. The cheap paper labels were nearly impossible to remove and left residue behind. Little details like that really bug me.
     
  7. hding

    hding Notebook Consultant

    Reputations:
    17
    Messages:
    202
    Likes Received:
    0
    Trophy Points:
    30
    Hi Mephistopheles, I have the same issue, I got my T440p with FHD panel in Dec 2013. I now notice two bright spots, probably the same as yours, more visibale when bright, and not visible when screen is in black. If these are really caused by myself, by pressure, I have to say the new T440p must be worse than a consumer grade, at least in the aspect of protecting the LCD screen. I had my T400 for 5 years, and has been carrying it almost everyday , and its LCD is still perfect. However, my T400 was not an IPS panel, and I just learnt that only IPS panel suffers this.

    I have talked to Lenovo over the phone, and the representative agreed to have LCD replaced, and has shipped me the depot box. I am about to ship the depot box back. Now I really want to return the T440p.
     
  8. tsh

    tsh Notebook Enthusiast

    Reputations:
    0
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    5
    I had the same problem with my T440s and I got the screen replaced. My earlier screen was AUO and the new one is LG. Although the new LG one does not have any such spots, I find it is inferior in quality when compared to the AUO one. :(
     
  9. hding

    hding Notebook Consultant

    Reputations:
    17
    Messages:
    202
    Likes Received:
    0
    Trophy Points:
    30
    I don't know whether mine is LG or AUO, in addition to the white spots, I also notice vertical faint yellow strips (not very noticeable though, but definitely is there since I have asked several co-wokers to look at the screen). Very unpleasant.

    How long did it take for you to have the screen replaced ?
     
  10. tsh

    tsh Notebook Enthusiast

    Reputations:
    0
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    5
    I did not have an on-site support and had to do a bring-in one. It took a month. The service only took a day. 1 hour to be exact. However, the local retail store took 2 weeks to send the laptop to the support where it spent furthur 2 weeks waiting for the new display to arrive. It was a drag after all.
     
Loading...
Thread Status:
Not open for further replies.

Share This Page