What a dissappointment

Discussion in 'Dell' started by ChrisBr, Feb 22, 2018.

  1. Vasudev

    Vasudev Notebook Prophet

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    Ask @Mobius 1 he knows alot about Lenovo and uses Lenovo's as main rig.
     
  2. Mobius 1

    Mobius 1 nͫiͤcͫeͤ

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    All I know is that the Y920 (newer Kaby version, 7820HK) was the one that broke some of the records on HWbot.

    I don't use Lenovo products, only ThinkPad. And those are an entirely different class of machines.


    I still hold the majority of records here on HWbot for 7820HK: http://hwbot.org/hardware/processor/core_i7_7820hk/

    If you see the top 1/2/3 score, at least of them is a Y920.
     
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  3. Vasudev

    Vasudev Notebook Prophet

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    I see only you and iunlock on hwbot having AW 17s.
     
    Last edited: Mar 13, 2018
  4. don_svetlio

    don_svetlio In the Pipe, Five by Five.

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    If keys were popping off that means the key hinges were broken (no other way that can happen) which is usually the result of users mashing the keys or pulling on them. Probably why you got rejected. No OEM RMAs those, replacing the hinges solves the issue - they cost about 50 cents per hinge. I replaced a whole numpad for a Lenovo laptop like that. Buying a whole new keyboard is not needed.
     
  5. don_svetlio

    don_svetlio In the Pipe, Five by Five.

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    That would make sense - in Western and Eastern Europe they seem fine. A friend has tested the Austrian support and I've been in contact with the Bulgarian support locally for a motherboard replacement. Took about 7 business days (counting shipping)
     
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  6. Vaardu

    Vaardu Notebook Enthusiast

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    This was 3 months in from purchase. And it popped off because the clips on the keycaps broke and I am a gentle typist. Those tiny clips to latch onto the hinges are so embarassingly brittle. My old X230 suffered more if not abuse, yet no key cap has broken off.

    This doesn't mean I'll buy Asus again. I'm avoiding them. And this is my last.
     
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  7. don_svetlio

    don_svetlio In the Pipe, Five by Five.

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    Without seeing it I have no way of knowing why they would break but that counts as physical damage and no basic warranty on earth covers it. Not much else I can say.
     
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  8. Mobius 1

    Mobius 1 nͫiͤcͫeͤ

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    with the other alienwares overheating out of the box I really wonder why?

    dell quality at it's finest
     
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  9. kojack

    kojack Notebook Deity

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    Much better than asus quality, that's for sure...
     
  10. don_svetlio

    don_svetlio In the Pipe, Five by Five.

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    You mean the Alienware design flaw that would render the CPU at 800MHz and 99*C until Dell addressed it thanks to this forum? Yeah, fantastic quality. Much toaster, so wow, very CPU - 10/10. As a PC? I'd say not a good idea, though.
     
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