What a dissappointment

Discussion in 'Dell' started by ChrisBr, Feb 22, 2018.

  1. ChrisBr

    ChrisBr Newbie

    Reputations:
    0
    Messages:
    4
    Likes Received:
    1
    Trophy Points:
    5
    Just received my Dell 7577 via courier. Plugged in. Won't power up. Dead on arrival.

    I was sooooooo looking forward to using this machine. What great value. What a let down.

    Called the Dell service centre. Excellent service handling by the call centre agent. She was a pleasure to work through this. They offered a number of options (repair/ replace / refund). I chose refund just because I don't want to chance such an investment for the long haul if the out-of-the-box experience is like this on day one.

    2 weeks of waiting - now deflated.

    If anyone knows of another way to start this machine up I could look at trying it. Power cable connected and on. Blue LED on power cable is on. Power button just leads to keyboard lighting up for a fraction of a second and then nothing.
     
  2. Danishblunt

    Danishblunt Notebook Virtuoso

    Reputations:
    547
    Messages:
    3,638
    Likes Received:
    1,468
    Trophy Points:
    231
    powerdrain, other than that just get a refund.
     
  3. don_svetlio

    don_svetlio In the Pipe, Five by Five.

    Reputations:
    338
    Messages:
    3,616
    Likes Received:
    1,822
    Trophy Points:
    231
    Get a refund or RMA it - I don't think you can fix it on your own.
     
  4. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

    Reputations:
    6,847
    Messages:
    28,811
    Likes Received:
    1,759
    Trophy Points:
    581
    You could try re-seating the RAM. I've known badly seated RAM (or bad modules) to cause this problem of a brief hint of life and then nothing: The BIOS starts, can't talk to the RAM and then shuts down.

    John
     
    Vasudev and kojack like this.
  5. Raidriar

    Raidriar Notebook Prophet

    Reputations:
    1,203
    Messages:
    4,791
    Likes Received:
    3,109
    Trophy Points:
    331
    return it and buy something else
     
  6. ChrisBr

    ChrisBr Newbie

    Reputations:
    0
    Messages:
    4
    Likes Received:
    1
    Trophy Points:
    5
    What about the Lenovo Y910 Ideapad ? any thoughts on this model?
     
    Vasudev likes this.
  7. nixliu

    nixliu Notebook Consultant

    Reputations:
    4
    Messages:
    104
    Likes Received:
    10
    Trophy Points:
    31
    you can ask for a coupon
     
    Vasudev likes this.
  8. kojack

    kojack Notebook Deity

    Reputations:
    213
    Messages:
    1,975
    Likes Received:
    499
    Trophy Points:
    101
    Just remember chris, ABA.....Anything but Asus. You think you would have issues with a dell? Asus is one hundred times worse in both quality and Customer service, so just run away from them! I would give the dell another try...
     
    alexhawker likes this.
  9. Vaardu

    Vaardu Notebook Enthusiast

    Reputations:
    0
    Messages:
    34
    Likes Received:
    17
    Trophy Points:
    16
    Asus gave me Hell. Tried using my warranty for a faulty keyboard (keys popped off whilst typing) but Asus didn't care and rejected my claim as "customer damage". I'm still livid thinking about it but I bought a new keyboard from a spare parts retailer and had that installed third-party. I may have voided my warranty getting it replaced but I couldn't care any less. Asus was OK a while ago but now they're just lazy, arrogant and if not really customer-unfriendly.

    Hope you got refunded @ChrisBr.
     
    kojack, nixliu and Vasudev like this.
  10. Falkentyne

    Falkentyne Notebook Prophet

    Reputations:
    5,395
    Messages:
    4,571
    Likes Received:
    6,170
    Trophy Points:
    581
    The only way to get proper RMA service from Asus is to contact their Fremont office in Califorrnia. Assuming it's till there. There was an Asus forum rep (Not Raja @ Asus) who would try to handle all mishandled and bungled warranty issues(a lot of problems came from their third party warehouses like that one in Indiana or Wisconsin, that had college kids destroying parts and messing up everything), but I don't know if that guy is even around anymore. But usually people had better luck when they had their main USA office deal with the issues.
     
    don_svetlio and Vasudev like this.

Share This Page