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Weird problems with Asus G73JW-A1

Discussion in 'ASUS Gaming Notebook Forum' started by ispeshaled, Nov 28, 2010.

  1. ispeshaled

    ispeshaled Notebook Enthusiast

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    Hi,

    I've had the Asus G73JW-A1 for a little over a month now and have been having weird/annoying issues with it since day 1.

    Upon first receiving the laptop, I would get BSODs (pointing to the USB drivers) and random crashes where everything locks up and requiring a forced shutdown. The random crashes would occur mostly when the laptop was idle. The crashes happened when the laptop was idle anywhere from 2 minutes to 5 hours so it was pretty random.

    After a fresh install of Windows 7 and after only installing the essential drivers, the BSODs have stopped (thankfully!), but the random freezes still occur. They happen maybe 2 to 3 times a week. Also, I'm also having problems now with the USB ports shutting off randomly.

    I'm pretty stumped as to why this is happening. I've turned off USB suspending in the power management which has not helped. I've ran diagnostic tests on my harddrives and RAM with no signs of problems. I've reflashed the system BIOS which didn't help.

    Anyone experience any of these problems?? Any ideas? Could it be a motherboard issue? I really don't want to RMA this...this problem seems to happen randomly and I wouldn't be able to reproduce the freeze. Would Asus even know what to replace if the problem can't be reproduced on command?

    Thanks!
     
  2. Chastity

    Chastity Company Representative

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    When you reinstalled Windows, did you use the drivers from the Driver CD?
     
  3. ispeshaled

    ispeshaled Notebook Enthusiast

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    I actually did 2 fresh installs. The first time I used the drivers from the Asus CD...BSODs and random freezes still occured so I did another fresh install with drivers from the website. The BSODs are gone but the random freezes and random USB ports shutting off remains.

    The really weird things is...the laptop will run fine when it is running games or playing a movie. It has never crashed under full load.

    It seems like it only crashes when the computer is idle.
     
  4. Nocturnalis

    Nocturnalis Notebook Consultant

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    Mine does the same thing, never when gaming, just when idle or when I am surfing the net. This is driving me and a few other people completely INSANE. My wifes 250 dollar laptop never freezes, but my 1700 dollar beast does it all the time.....ARRGGGHHH this needs FIXED
     
  5. Morecoffee

    Morecoffee Notebook Evangelist

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    Do you have the Creative software on there still...
     
  6. ispeshaled

    ispeshaled Notebook Enthusiast

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    No Creative software is installed.

    Nocturnalis - Are you also having USB problems? Along with the random freezes, my USB 2.0 ports will stop working randomly as well and sometimes give me a USB BUGCODE DRIVER BSOD. Have you reinstalled Win 7?

    I've done 2 fresh installs of Win 7 and the problems are still there. My freezes seem to happen in bunches...the laptop will work fine for 2 to 3 days, then start crashing again....and repeat...it's weird. I'm thinking it may be a hardware issue now. I've also flashed the BIOS to the latest version...no dice.

    I have an RMA set up (with assistance from my reseller XoticPC) but I'm kinda freaked out that they won't really do anything and send it back...since the freezes cannot be reproduced on command.
     
  7. Jody

    Jody Notebook Deity

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    I had a bad stick of RAM do that once. The computer would just freeze up on occasion. Have you run the memory test available when you press F8 on startup? It could be a bad stick or a bad slot. The USB problem makes me think you need a motherboard replacement. It definitely sounds like a hardware problem that needs RMA work in my opinion. Mine is out for RMA work right now. I waited a long time because I hated to give it up for weeks so I feel your pain.
     
  8. ispeshaled

    ispeshaled Notebook Enthusiast

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    I ran Memtest86+ for about 7 passes with no errors.

    Jody - How long has your laptop been out for RMA work? When do you expect it back? I am willing to go without this laptop for 2 to 3 weeks if it comes back with the problem fixed and no additional new problems (fingers crossed).
     
  9. veriatech

    veriatech Notebook Enthusiast

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    Hello everyone - just doing some research and googled "asus g73jw locking up" and this thread came to the top. Consequently, I am experiencing the same exact problems with my newly purchased ASUS G73JW-XT1 Laptop Computer - Intel Core i7-740QM 1.73GHz, 8GB DDR3, 500GB HDD, Blu-ray Player/DVDRW, 17.3" Full HD computer.

    As mentioned, my system similarly does not lock up when I am tasking / using it rather when it is sitting idle, then upon return, I find it locked up. Then I have to power it down and turn it back on.

    I have not gone to the extent of re-installing a fresh copy of Windows, but it doesn't sound like that would help anyway. On mine, I simply performed a "Windows Anytime Upgrade" after I received the laptop, upgrading from the included W7 Home to W7 Ultimate (64 bit edition obviously).

    This is a very annoying and frustrating problem, especially when I have never had this particular problem on much less capable systems and I spent 3 times the amount on this system than I have prior.

    There absolutely has to be some logical reason this is happening. I don't think it is a bad stick of RAM or hardware per se, especially since we are all experiencing the same problem. I have tried different screensavers, etc... My system will go two days, no problems, and then I'll use it, let the screensaver come on after I have walked away, then when I get back (hours later), the thing is locked hard. Only a power recycle will bring it back, losing my programs I had open. You don't dare leave anything open you haven't saved. Otherwise it'll be gone. Next thing I am going to try is to disable my screensaver.

    I really love this laptop as it has exactly the typed of power I need for the work and play that I do, but the locking up / freezing up issuse HAS TO GO!

    I will be very interested in following this thread in hopes of a resolution. I cannot be without my laptop for even a day so RMA is not a viable answer for me. Hope we can get it figured out soon!
     
  10. Morecoffee

    Morecoffee Notebook Evangelist

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    Try going into the advanced power settings and turn off hibernation. My JH was doing the same and I think that fixed it. I also think it is a Windows 7 issue rather than a problem with the laptop hardware.
     
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