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Weird problems with Asus G73JW-A1

Discussion in 'ASUS Gaming Notebook Forum' started by ispeshaled, Nov 28, 2010.

  1. ispeshaled

    ispeshaled Notebook Enthusiast

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    Hi,

    I've had the Asus G73JW-A1 for a little over a month now and have been having weird/annoying issues with it since day 1.

    Upon first receiving the laptop, I would get BSODs (pointing to the USB drivers) and random crashes where everything locks up and requiring a forced shutdown. The random crashes would occur mostly when the laptop was idle. The crashes happened when the laptop was idle anywhere from 2 minutes to 5 hours so it was pretty random.

    After a fresh install of Windows 7 and after only installing the essential drivers, the BSODs have stopped (thankfully!), but the random freezes still occur. They happen maybe 2 to 3 times a week. Also, I'm also having problems now with the USB ports shutting off randomly.

    I'm pretty stumped as to why this is happening. I've turned off USB suspending in the power management which has not helped. I've ran diagnostic tests on my harddrives and RAM with no signs of problems. I've reflashed the system BIOS which didn't help.

    Anyone experience any of these problems?? Any ideas? Could it be a motherboard issue? I really don't want to RMA this...this problem seems to happen randomly and I wouldn't be able to reproduce the freeze. Would Asus even know what to replace if the problem can't be reproduced on command?

    Thanks!
     
  2. Chastity

    Chastity Company Representative

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    When you reinstalled Windows, did you use the drivers from the Driver CD?
     
  3. ispeshaled

    ispeshaled Notebook Enthusiast

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    I actually did 2 fresh installs. The first time I used the drivers from the Asus CD...BSODs and random freezes still occured so I did another fresh install with drivers from the website. The BSODs are gone but the random freezes and random USB ports shutting off remains.

    The really weird things is...the laptop will run fine when it is running games or playing a movie. It has never crashed under full load.

    It seems like it only crashes when the computer is idle.
     
  4. Nocturnalis

    Nocturnalis Notebook Consultant

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    Mine does the same thing, never when gaming, just when idle or when I am surfing the net. This is driving me and a few other people completely INSANE. My wifes 250 dollar laptop never freezes, but my 1700 dollar beast does it all the time.....ARRGGGHHH this needs FIXED
     
  5. Morecoffee

    Morecoffee Notebook Evangelist

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    Do you have the Creative software on there still...
     
  6. ispeshaled

    ispeshaled Notebook Enthusiast

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    No Creative software is installed.

    Nocturnalis - Are you also having USB problems? Along with the random freezes, my USB 2.0 ports will stop working randomly as well and sometimes give me a USB BUGCODE DRIVER BSOD. Have you reinstalled Win 7?

    I've done 2 fresh installs of Win 7 and the problems are still there. My freezes seem to happen in bunches...the laptop will work fine for 2 to 3 days, then start crashing again....and repeat...it's weird. I'm thinking it may be a hardware issue now. I've also flashed the BIOS to the latest version...no dice.

    I have an RMA set up (with assistance from my reseller XoticPC) but I'm kinda freaked out that they won't really do anything and send it back...since the freezes cannot be reproduced on command.
     
  7. Jody

    Jody Notebook Deity

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    I had a bad stick of RAM do that once. The computer would just freeze up on occasion. Have you run the memory test available when you press F8 on startup? It could be a bad stick or a bad slot. The USB problem makes me think you need a motherboard replacement. It definitely sounds like a hardware problem that needs RMA work in my opinion. Mine is out for RMA work right now. I waited a long time because I hated to give it up for weeks so I feel your pain.
     
  8. ispeshaled

    ispeshaled Notebook Enthusiast

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    I ran Memtest86+ for about 7 passes with no errors.

    Jody - How long has your laptop been out for RMA work? When do you expect it back? I am willing to go without this laptop for 2 to 3 weeks if it comes back with the problem fixed and no additional new problems (fingers crossed).
     
  9. veriatech

    veriatech Notebook Enthusiast

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    Hello everyone - just doing some research and googled "asus g73jw locking up" and this thread came to the top. Consequently, I am experiencing the same exact problems with my newly purchased ASUS G73JW-XT1 Laptop Computer - Intel Core i7-740QM 1.73GHz, 8GB DDR3, 500GB HDD, Blu-ray Player/DVDRW, 17.3" Full HD computer.

    As mentioned, my system similarly does not lock up when I am tasking / using it rather when it is sitting idle, then upon return, I find it locked up. Then I have to power it down and turn it back on.

    I have not gone to the extent of re-installing a fresh copy of Windows, but it doesn't sound like that would help anyway. On mine, I simply performed a "Windows Anytime Upgrade" after I received the laptop, upgrading from the included W7 Home to W7 Ultimate (64 bit edition obviously).

    This is a very annoying and frustrating problem, especially when I have never had this particular problem on much less capable systems and I spent 3 times the amount on this system than I have prior.

    There absolutely has to be some logical reason this is happening. I don't think it is a bad stick of RAM or hardware per se, especially since we are all experiencing the same problem. I have tried different screensavers, etc... My system will go two days, no problems, and then I'll use it, let the screensaver come on after I have walked away, then when I get back (hours later), the thing is locked hard. Only a power recycle will bring it back, losing my programs I had open. You don't dare leave anything open you haven't saved. Otherwise it'll be gone. Next thing I am going to try is to disable my screensaver.

    I really love this laptop as it has exactly the typed of power I need for the work and play that I do, but the locking up / freezing up issuse HAS TO GO!

    I will be very interested in following this thread in hopes of a resolution. I cannot be without my laptop for even a day so RMA is not a viable answer for me. Hope we can get it figured out soon!
     
  10. Morecoffee

    Morecoffee Notebook Evangelist

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    Try going into the advanced power settings and turn off hibernation. My JH was doing the same and I think that fixed it. I also think it is a Windows 7 issue rather than a problem with the laptop hardware.
     
  11. veriatech

    veriatech Notebook Enthusiast

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    Thanks for weighing in Morecoffee! I would agree. I am betting it is almost certainly NOT a problem with the laptop hardware, rather a setting somewhere in the OS that needs to be adhered to. We have to keep in mind that this is an extremely high end piece of hardware, and as with automobiles, the more high end you get, the more tuning is required to achieve optimum performance. I will give your suggestion a try. Thanks!
     
  12. ispeshaled

    ispeshaled Notebook Enthusiast

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    If it was a problem with Win 7, I would expect a lot more people in the G73JW owner's lounge complaining about these issues. It seems as though this lock up issue has only been brought up by a few people here.

    I've tried changing around the advanced power settings and I still get lock ups. I've experienced lock ups when I stepped away for maybe 5 minutes...not long enough for any screen saver or hibernation modes.

    veriatech - Are you experiencing any other issues besides the lock ups?
     
  13. Morecoffee

    Morecoffee Notebook Evangelist

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    I have changed a lot of settings on my machine, to be honest I can't remember all of them. If memory serves... mine was locking when I left it, I thought the sleep mode might be conflicting with the hibernate mode. I went into the advanced power settings and turned the time to over 700 minutes before the hard drives hibernate for when it is plugged in. I think that was the change that fixed it.

    I have had lock ups since then but it has done it when I have been using it. One thing I have discovered is that when it does lockup there is a good chance it will lock up again after the reboot. I am not sure why it does this. The last time mine locked up I had to do a power button shut down three times. Finally it stayed on long enough for me to choose restart, after a normal shut down and restart it seems fine. I have now turned off the windows start up sounds, I am not sure if it will help. I also installed the latest video drivers off the AMD site.

    I have not done the vbios or updated to the 211 bios. I guess I will eventually if I have to. If I do not have anymore problems I will probably leave it as is. I am not worried about getting a few more frames per second, I just want a stable machine where everything works correctly. My philosophy is, if it is not broken don't fix it'.
     
  14. TeddyBean

    TeddyBean Newbie

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    I have the same lockup or freeze problem with ASUS G73JW
    Hardware: !!!BIOS Update 203, i740, 8GB, Geoforce GTX 460M, W7 Ultimate 64Bit, a second partition with W7 Enterprise 64 Bit.
    The problem is in both W7.
    I have this problem mostley in idle time, but 3 times while working normaly.
    I think all G73JW have this problem, but most poeple like i are only "watching" the Thread and hopeing for a solution - i have no solution at the moment, but this is a bad problem and ASUS do not "hear" us!!! This makes me not happy. AND I NEVER WILL BUY an ASUS again!

    I have also an ASUS EeePC - and what? THERE IS THE SAME PROBLEM!!!!

    So ASUS - take a look to us if you want more CUSTOMERS !!!!!
     
  15. Rumplenutskin

    Rumplenutskin Newbie

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    It did not happen to me until I updated the BIOS to the new 2.03 release and the video driver to the latest revision that ASUS had posted. It's now frozen on me 2 times since Saturday while I was surfing the net. I've rolled back the video driver to the 2.63 Nvidia driver that I was using previously. Can the BIOS be rolled back if that doesn't do it? It seems that winflash will not allow me to do roll back to an earlier BIOS release than is presently installed.
     
  16. Jody

    Jody Notebook Deity

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    Mine is a JH, not a JW, but I mailed it in just before Thanksgiving. They received it on 11/24. I don't have an ETA. It's waiting on parts last time I checked. Mine went to California. I check the RMA status almost every day. I've read in these forums that it isn't always a good indicator, though. Some people have received their laptops and the RMA still says waiting on parts.
     
  17. veriatech

    veriatech Notebook Enthusiast

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    Since initially posting last night, I disabled hybernation, sleep, etc. and woke up this morning to a frozen screen (my screensaver). Now catching up on the thread and reading more frustration on this problem from yet more folks. :( Here is what I am trying next:

    1. Disable screensaver
    2. Change from Power4Gear Hybrid power plan to built-in W7 power plan - "High performance"
    3. Going into Advanced power settings and disabling anything that puts computer to sleep, hybernation, HDD shut off, disabling USB selective suspending, etc.

    I just want to get this thing to a poijnt where it is NOT LOCKING UP!!!!!!

    Something else I am going to try is to disable the ASUS "TwinTurbo Mode". I believe this is achieved through the middle button on the very top left just above the keyboard.
     
  18. ispeshaled

    ispeshaled Notebook Enthusiast

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    Let us know how that turns out. I did all of those things you listed and still have lock ups. I've been troubleshooting this for almost 2 months now...my G73JW will most likely be going in for an RMA later in the week. I'm not even sure what they'll do...maybe replace the motherboard?
     
  19. Chastity

    Chastity Company Representative

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  20. <MarkS>

    <MarkS> Notebook Village Idiot

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    Yes!

    I have used (and do use) many beta/RC versions of lots of Microsoft products. I'm under NDA at MS and participate in many pre-public beta/RC releases, although I prefer Beta releases since the longer development cycle makes it worth it to install. RCs rarely get changed much, and since they're released publicly, they get plenty of eyes before release.

    Of course, I can't say if any G73JW owner's woes are fixed by anything in SP1 since I don't have a JW...
     

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