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Waiting for your Z series laptop???

Discussion in 'Lenovo' started by jrc1432000, Dec 10, 2006.

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  1. jrc1432000

    jrc1432000 Notebook Enthusiast

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    Now that all the T60's are being shipped promptly, I think it's time for a new thread for the folks who are still waiting for their Z61t or Z61m.

    Let me update my info here
    Z61t model 9440D9U
    Core2 Duo 2GHz, 14.1''WXGA+ with Titanium cover, 1.5 gig Ram, 120 gig HD, 8x DVD recordable drive, Integrated bluetooth and finger print reader, Intel Pro wireless, 4 cell battery, 3 year onsite warranty $1465 with tax

    Ordered on 11/14th, Est. ship date 12/19th

    Got a mail from Lenovo on Friday 12/09th informing me an estimated delay of another 30 days. They say I can call my representative if I want to change/cancel my order.

    What the hell, did I wait for nothing all these days or what?? I am pretty mad about this.
     
  2. ashkonj

    ashkonj Notebook Guru

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    Whatttt??! I ordered 11/24, so yours is delayed till 1/19??? One representative told me he expected mine to be shipped either next week or the week after. Are you going to ask for a discount because I think you deserve one.
     
  3. jrc1432000

    jrc1432000 Notebook Enthusiast

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    Hopefully that is jaust an estimate atleast this time.

    Today I m going to call them and see If I get any compensation.

    Once I talk to them I will update the info here.
     
  4. mtnbkr

    mtnbkr Notebook Consultant

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    Hopefully something good will come from this. Let us know what happens. I was quoted that my laptops would be building the week of Christmas and ship out that week.
     
  5. vignesh

    vignesh Notebook Enthusiast

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    I ordered a Z61m

    Ordered on 11/13th, Est. ship date 12/18th

    Specs: C2D 2Ghz, 1.5GB RAM, 100 GB HDD, DVDRW, WSGXA+, X1400 GPU, Titanium cover, DVD burner..

    I also got an email identical to what was mentioned by the original poster.. I called the sales guys, they said it is standard email whenever the system does not ship on the date promised by the rep.. I was also told that the system would ship within 2 to 3 weeks... I am not sure I can believe this..:confused:

    If only I could find a similar configured machine with a good build quality, I would cancel the order immediately.. This delay is very frustrating... I only hope the post sale interactions (hope not, but incase of necessity) would not be as frustrating as this...

    This saga has taken the fun entirely out of the buying process.. Honestly, I dont feel like I am even looking forward to getting the machine though I need it..

    Lets hope they get this sorted out soon..:(
     
  6. max_power

    max_power Notebook Enthusiast

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    I just cancelled my order for a z61t and ordered a t60. Not really much to do with the delay as much as I wanted to make a change to the t60, although they are probably both fine laptops for my needs.

    I had ordered the Z at the end of November and had a 12/20 delivery date.

    They explained a delay on the Z order due to the shell and memory, not sure if I would have received it on schedule or not.

    Mostly Sony, Dell, Compaq and toshiba over the years. I think this will be a nice change. First IBM/Lenovo for me.
     
  7. vignesh

    vignesh Notebook Enthusiast

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    I just got off the phone with a sales rep who checked and said that all the components were now in stock and it would definitely ship this week. He put me on hold for an extended time to verify this with the suppliers.He also said that the system was being actually assembled right now! (This according to him does not start until all the parts are available)

    This gives some hope!
     
  8. joex

    joex Notebook Enthusiast

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    Just as an additional data point, the complaint manager I talked to said my Laptop would ship on 12/12 a couple of weeks ago.

    Z61t 9440D9U ordered on 10/30




     
  9. mtnbkr

    mtnbkr Notebook Consultant

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    Here's an update from my rep...who I find to be rather useless most of the time

    Z61t 9440D3U will ship week of the 18th (T5500 processor, webcam)
    Z61t 9440D4U will ship week of the 26th (T7200 processor, no cam)

    I said I needed the D4U unit first, but she said the shells are just not available. She said the shells for the first one would come in first. I assumed the shells would be basically identical, but maybe the webcam screws it all up. That doesn't make sense to me. Anyone else have a thought on this? I asked to get expedited shipping, and she said there's nothing she can do, "the shells aren't in." I had to repeat myself, telling her "expedited shipping doesn't have to do with shell availability, but has to do with making a customer happy!" She said she'd try and email me what she can do. She basically sounds like she can't do anything. But, the units do sound like they'll ship by the end of the year, which I guess it how they look out for themselves. All I can say is, I hope they machine lives up to it's reputation, AND makes all the trouble to get it worth it.
     
  10. davebrennan

    davebrennan Notebook Geek

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    My z61t 9440D9U (ordered 11/08) is showing an online est ship date of 1/04/2007. I've been trading voice mails with a customer complaint manager for teh last few days. The last message she left for me (late Friday) said that that Jan 4 was still the date her computer was showing and that it looked to be accurate (delay is due to a shortage of shells).

    Once I actually get to speak with her I'm going to ask for some form of compensation, but who knows what that will get me (if anything).
     
  11. uniquestco

    uniquestco Notebook Evangelist

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    holly flipping molly that's bad news.... I ordered Nov 1, the new delivery date was Dec 19 ... if they're going to bump that another 4 weeks I'm P*ISSED...

    they'll be $1,000 retail by the time they get them released, LOL.

    if the titanium cover is the issue, i'd be happy with a black cover, but, i'm afraid if i call and make that change i'll be bumped to the bottom of the list

    i'd be happy with a new widescreen T60... but i wonder what the (real) delivery date is on them?

    what to do ... what other company makes a notebook close to the Z61t, I'm not interested in Dell, HP, Toshiba... Sony SZ's are nice but the keyboard sucks and where's the warranty ??

    arrrrrrrgh....
     
  12. JeffreyDJ

    JeffreyDJ Notebook Evangelist

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    "Dear Jeff Johnson

    Thank you for contacting Lenovo, the makers of ThinkPad and ThinkCentre products!

    Lenovo has built a decades old reputation on excellent customer service with excellent products. Your
    service experience to this point is not one we wish to duplicate. We appreciate your patience and
    will do all we can to have your ThinkPad delivered to you as quickly as possible.

    Regarding your order *****, the dates you have been quoted are estimated based on availability of the
    items you requested. We are unable to send this system out until all the items you selected have been attained,
    added in to the base system and tested to meet Lenovo's standards of quality. We apologize for any
    inconvenience this situation may cause. We may not ship the ThinkPad without memory as it will be a non functioning
    computer.

    As per our records your Lenovo Order is still expected to ship on 12/15/06, not 01/07/07. We apologize for any confusion
    this may have caused. We have checked with our supply department and they advised us it will start building 12/09 and it
    takes 5 days for configuration."


    This is the last response I received last Wednesday. I've since emailed twice more with no further response. I only hope they are telling me the truth, but I'm still worried it was just a response to placate me.

    Fyi: Mine was ordered 11/9 and was originally to be shipped 12/5.
     
  13. mixnightlife

    mixnightlife Notebook Enthusiast

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    I' ve just hung up the phone with one of the complaint managers. I demanded to price match my laptop with the current going deals. I initially bought a Z61m on 11/1/07 and now my estimated ship date is 1/1/07:mad: At the end the manager agreed I deserve a price match which at the end ended up been $28 less than the initial invoice. :confused: I am not really satisfied with this though so i ll wait until tomorrow because lenovo is running new promotions and then i ll call back again. However, IMO I don't think they would compensate more than $100.

    9450G6 CONFIGURED SYSTEM
    01/01/07 $1,548.00 $1,548.00
    9450G6U LENOVO THINKPAD Z61M 9450 - CORE 2 DUO T7200 2 GHZ - 15.4" TFT
    41U3119 CTO MICROSOFT WINDOWS XP HOME
    40Y7741 LENOVO THINKPAD MEMORY - 512 MB - SO DIMM 200-PIN - DDR II
    40Y7742 LENOVO THINKPAD MEMORY - 1 GB - SO DIMM 200-PIN - DDR II
    41N8338 LENOVO THINKPAD MULTI-BURNER ULTRABAY ENHANCED DRIVE - DVD¦RW (¦R DL) / DVD-RAM DRIVE - IDE
    40Y6796 CTO 6 CELL BATTERY 2.6 AH
    41U4780 LENOVO THINKPAD 11A/B/G/N WI-FI WIRELESS LAN MINI-PCI EXPRESS ADAPTER - NETWORK ADAPTER
    41N8332 LENOVO HARD DRIVE - 100
     
  14. mtnbkr

    mtnbkr Notebook Consultant

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    Who'd you email to get that response?
     
  15. lbjazz

    lbjazz Notebook Consultant

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    Hmmm, I wonder if the delay is specific to the titanium shells. I just ordered a black (to save weight) "bright" screen z61m yesterday and it is supposed to ship on Christmas day.
     
  16. awmoore

    awmoore Notebook Enthusiast

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    I had to go on biz travel just after they bumped my delivery date, so I haven't been able to do much. I plan to reevaluate whether I am actually willing to order a different machine, then call and see if they can talk me out of it. I remember looking at an ugly dell with some reported screen probs, and a $$$ vaio sz. And maybe a fujitsu. Anyway, I ordered a 9440 d9u on 10 November. I don't actually want the dang webcam. And don't really care black or titanium. Just wanted it before my holiday time off. :mad: :mad:
     
  17. jrc1432000

    jrc1432000 Notebook Enthusiast

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    Infact I couldn't place an order for black top cover customized models for a long time on Z61t.

    Then a friend of mine convinced me that Ti cover is good inspite of adding a few ounces and I finally opted for 9440-D9U. I guess I also should have bought the black top one.

    Btw. I called lenovo and there is nothing that they could do at this point. I finally filed a complaint, but no compensation.

    However the customer service lady promised me that they can compensate if I don't get it by 12/28th; don't know what even if they give something free then.
     
  18. JeffreyDJ

    JeffreyDJ Notebook Evangelist

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    I emailed:

    [websales at ca.lenovo.com]

    I initially filled out the contact us form online, and have just responded to each email once its received.
     
  19. awmoore

    awmoore Notebook Enthusiast

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    supern6va reported getting a credit. Wasn't clear to me if that was a refund or a Lenovo credit.

    To "nothing they can do" I say Bull. They can
    • Provide information to the customer that part XXX is unavailable until date such-and-such
    • Not tell the customer a computer is "being packed" when in fact it will not ship for a month or more. I don't care what their internal jargon is or isn't. That's misleading to the customer.
    • Do something other than read their own known-untruthful estimated ship date back to the customer when asked for detailed information.
    and so on.

    If they are this untruthful and unhelpful to the customer in the purchasing process, where are they going to be if there is a problem with the product post-purchase? I think it reflects poorly on the company and it diminishes my interest in the product.
     
  20. JeffreyDJ

    JeffreyDJ Notebook Evangelist

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    I really have to agree. I don't think I've ever gotten a completely straight answer from them.

    I wish they'd just be honest about the dates. It's so much worse to set expectations and fail, then to exceed expecatations even when the dates are further off. (In other words, I prefer honesty to telling me something to placate me long enough to get me off the phone/email).
     
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