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Video Memory Problem , Pls Help!

Discussion in 'Dell' started by erexkiss, Apr 29, 2006.

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  1. erexkiss

    erexkiss Newbie

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    Hi Everyone, I recently encountered a problem with my XPS Gen 2. Since this morning, when i start up a game, shortly after the opening screens, the screen freezes, and then moves for a split second, and then freezes again for like 10 seconds.
    Then a blue screen comes up that says:
    "Windows had to be shut down in order to prevent damage to your computer..." etc.
    "Technical Information:

    Stop: 0x0000008E
    nv4_disp.dll : address A0084, expected to read 0h, but read 1010101h instead"

    then I ran Dell Diagnostics Utility to see what the problem is, and when i tested the video, az error message came up:

    "error code 5300:0119

    Msg: failure while writing and reading video memory

    and it displayed this error message for all resolutions possible.

    Now my question is, is it a hardware problem or software? What can I do to fix it, and do i have to send it back to dell to get it fixed? I really dont have the time to wair for my comp to get shipped back to me after its fixed..Any suggestions are accepted!
    I am desperate, please help..

    Thanks a lot,

    Endre

    p.s.: Oh and i tried reinstalling new drivers too, but the problem persisted.
     
  2. esoterica

    esoterica Notebook Consultant

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    This was a known issue with the nVIDIA drivers your obviously using. There's since been an updated driver version released that fixes this problem. Did you reinstall the same old drivers from your install CD that came with your computer or did you actually go out and find the new version of the drivers and install those?

    According to the Dell documentation on this error experienced on other models but with the same graphics card in them they are suggesting you flash your BIOS with a new updated BIOS version, then install the new drivers.

    They did not specify if they are refering to a system bios or a graphics adapter bios. Take a look and see if any updates for your specific model are available on the Dell website downloads section.

    nv4_disp.dll is part of your nVIDIA drivers package by the way, so your defineatly it sounds like heading in the right direction on getting this fixed.
     
  3. erexkiss

    erexkiss Newbie

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    yea, i installed a third party driver for the card, but only after I experienced the problem.
     
  4. esoterica

    esoterica Notebook Consultant

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    Go to the Dell web site and find your BIOS update there, and Dells new drivers in their downloads section.

    Then hope they have a floppyless bios flash available for your system, they should.

    You can just use their search to find this stuff, no need to aimlessly click and look trying to find it.

    There are a lot of BIOS updates they have for various models there that all list...

    as the number one fix in the BIOS update. Everyone one I've seen there says the same thing, update the BIOS, then install the new drivers they provide.
     
  5. erexkiss

    erexkiss Newbie

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    hey, thanks for the info, you are the only one who cold give me valuable information...

    however, i cant find the bios update on dell's website, the search gives me all sorts of other results..
     
  6. esoterica

    esoterica Notebook Consultant

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    They make it pretty easy for you actually, if you just go here...

    http://support.dell.com/

    and then enter in your service tag number found on the bottom of your laptop it should pull up everything specificly for your model and options.

    Its so easy to do that way that you'd over look it thinking it's got to be harder than this.
     
  7. erexkiss

    erexkiss Newbie

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    the thing that confused me was that you quoted the line for the first issue fixed, but i never found that line in my bios flash update ,for xps gen 2, a05..i updated it to that however, ill go and see if that works.
     
  8. erexkiss

    erexkiss Newbie

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    well, i updated the bios, and the problem still presists..well, i didnt reinstall the drivers after i flashed the bios..does it relly matter though?
     
  9. esoterica

    esoterica Notebook Consultant

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    I don't know I'm not having that problem myself, but all the people who are are doing that to fix it. It says to flash your BIOS with the new update, then install the new provided drivers.

    Just following half of a direction probably isn't going to work. Be sure to use the new drivers Dell is providing, not someone elses when doing this, we have no idea if someone elses drivers contain any fixes for this or not.

    Also remember your not installing AOL instant messenger here, you will want to reboot each time prompted to do so or not. Follow all directions, step by step, exactly as they instruct you. One false move flashing your BIOS and you could have a mess on your hands.

    BIOS first, reboot, then Graphics Driver, reboot

    and I'll bet it does say something about this in the .txt file with the BIOS information if you open that and read it. You defineatley want to read it to make sure the file name for your BIOS flash matches the model it's saying it's for and someone didn't accidently screw up and point you at the wrong BIOS flash for your machine.
     
  10. dooks

    dooks Newbie

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    I've got an Inspiron 9300

    i9300|1.86|LG WUXGA|1GB DDR2|6800|60GB 7200RPM|8x DVD+/-RW|

    It's been running great for the year I've had it, until today. After a short period of use, wavy lines rape and pillage my screen! (I took two pictures -- I'll find some space to upload to tomorrow).

    I've also run the Dell Diagnostics Utility. I get the same error:

    error code 5300:0119

    Msg: failure while writing and reading video memory

    I went from A01 to A05, but after the flash and running the machine for a few minutes, it proved to be of no consequence. The suggestion of updating the Windows driver doesn't seem logical considering I've seen the display error before Windows begins to load, and while navigating the BIOS. Although, while in safe mode, before the problem struck, I was able to update the Windows video driver. No avail.

    Now, if I let the machine sit for a while, it will take longer to display the symptom. That leads me to believe it's a heat issue with the card. Perhaps its taken a years worth of use and it is now begining to wear out. Just a guess. I've read about the 7800 upgrade, and if I can reasonably determine that the video card is unrepairable, I may make a run at it.

    Anyone? Bueller?
     
  11. erexkiss

    erexkiss Newbie

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    I have a hunch, as to why it could have happened to my computer. I remember that i used the laptop on a really soft carpet, and the furry and dusty carpet must have overheated the graphics card, and it got toasted.
    therefore i need a replacement card..Should i get them to fix it for me, or should i get them to send the card and I replace it myself?
    And advice much appreciated:
    Endre
     
  12. Bandit

    Bandit Notebook Enthusiast

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    erexkiss

    IT all depends on how comfortable you are with taking about a laptop. In order to replace the video card, you REALLY hae to dismantel the entire laptop. The Battery, CD ROM, Harddrive, etc comes out. The LCD is removed (if you have a WIFI card there are 2 cables which also need to be removed which are attached to the LCD as the antenna is in the LCD panel itself). The bottom plate is removed and then the top plate is removed. All this just to get to the video card. It took me about 30 minutes (and i do it on a regular basis. Dell does have a step-by-step manual to do this if your up for the taste.
     
  13. erexkiss

    erexkiss Newbie

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    thanks fo the info, i think ill just send my comp. in, and wait for them to fix it..
     
  14. stockdad

    stockdad Newbie

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    I, too, have just stumbled across this problem with my 15 month old Dell XPS Gen 2 laptop with the nvidia 6800 Ultra card.
    I've done everything from updating the bios, then the driver on Dell's site using my service tag number, to reformatting and reinstalling to no avail.
    Has anyone heard of a fix or do I have to try and track down a new card and attempt a VERY complicated install?
     
  15. Halduke

    Halduke Newbie

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    :( I had the same problem with my one year old Dell XPS m170. Same problems (heat, freezing at the beggining of games, bluescreens and finally lines and dots from the startup to the end... from bios to windows). After talking to the Dell Support, analysing and making a diagnosis to the laptop, the conclusion was that my notebook had a hardware problem, specifically my geforce 7800 go... now, a replacement is on the go.
     
  16. roni wan

    roni wan Notebook Enthusiast

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    I've had to replace quite a few Video Cards in notebooks over the past few days down to the 5300:0119 error code appearing after running diagnostics.

    One guy had an M1710 which had a 7950 replacement, a mobo replacement, and then another 7950 replacement. The issue was still there after the H/W replacements and a format reinstall. The error code came accompanied with nim parity errors. After a lot of research I came across something called dnsapi.dll.

    Check this out on the following link:
    http://support.microsoft.com/kb/827535

    This seems to be causing the error. After a little experimentation with one of the 1710 lab machines I discovered a temporary fix that 'may' help you guys out too.

    http://www.driverskit.com/dll/dnsapi.dll/619.html

    If you read the first link, Microsoft say they have a fix for this problem, I don't know if they will charge their standard call charges or not, but the above link takes you to a site where you can download a dnsapi.dll file. Doing this effectively replaces the original .dll and resets what we have come to call the 'memory theft'.

    This might resolve the issue some of you guys are having. Hope it helps.
     
  17. 5chr0d1ng3r

    5chr0d1ng3r Newbie

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    I am having this exact same problem.

    I want to try the dnsapi.dll fix...how do I get it? Its not available for download on the microsoft page and I cant seem to figure out how to replace that file in the system32 folder...its used byb process that can not be terminated in the task manager and inuse.exe wont let me change the file b/c its protected by WFP!!!!!!
     
  18. 5chr0d1ng3r

    5chr0d1ng3r Newbie

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    i just tested my system with burnin test http://www.passmark.com/index.html
    and i got 603 video memory corruption errors after 1624 operations.... in not exactly sure what this means...but i think my video memory might be f**** up
     
  19. channelv

    channelv Notebook Evangelist

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    Yeah it is a hardware problem, does sound to be a bad memory chip. Have you overclocked your video card at all in the past? I've overclocked lots of laptops GPUs in the past without incident, but did encounter a bad GPU out of the box.
     
  20. topspeclt

    topspeclt Notebook Enthusiast

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    Can anyone else confirm if the temporary fix works. If it is a case of replacing dnsapi.dll then why wouldn't the problem be solved by reinstalling the OS. It seems in the post that reinstalling did not solve the issue.

    Furthermore, DNSAPI.dll does not itself change in size and is identical to the replacement file in the link (if you have SP2) so I'm a little unclear about the logic of this.

    Does this DNSAPI.dll fix work?
     
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