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Vertical Blue Line on SXPS 16 RGB LED Screen

Discussion in 'Dell XPS and Studio XPS' started by zainali, Aug 16, 2010.

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  1. zainali

    zainali Notebook Enthusiast

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    there a vertical blue line on my rgb led screen that run vertically about 1 inch from the right side of the screen. i want to do all the tests before i contact dell. what should i do?

    specs are i7-720qm, 8gb ram, 256ssd. everything else is standard.

    i did upgrade the ram and the ssd but dont have my older stuff anymore. will dell give me warranty problems?
     
  2. michom

    michom Notebook Guru

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    Turn off your laptop and hold the button "D" while powering back on, it will run some screen tests... Your screen is probably dying, it's just the start. Probably a controller or whatever that is responsible of that vertical line in the screen is burnt... Usually with time you will start having more lines... at least that's what usually happens..
     
  3. zainali

    zainali Notebook Enthusiast

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    alright ill try the test.

    btw this is one of the older models with ati 4670. will dell still replace it with the rgb led screen?
     
  4. Gloomy

    Gloomy Notebook Evangelist

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    Maybe not. But they will probably upgrade your system somehow-- 5730 seems to be the only option really.
     
  5. zainali

    zainali Notebook Enthusiast

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    sorry got a bit confused

    is the problem with the screen or the video card?
     
  6. Gloomy

    Gloomy Notebook Evangelist

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    The screen is most likely the problem. However, DELL may not be able to replace it with another RGBLED. So most likely you'll get a 1080p WLED and they'll throw an upgrade your way.

    This is usually how it goes... but you never know. They might replace the RGB.
     
  7. zainali

    zainali Notebook Enthusiast

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    i see. thanks for the info. i will call them tomorrow.
     
  8. andyrox

    andyrox Newbie

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    do you hhave the complete care warranty? or the basic warranty? do you think the basic warranty will cover this problem?
     
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