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VAIO Service Utility?

Discussion in 'Sony' started by NinjaNoodles, Apr 11, 2008.

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  1. NinjaNoodles

    NinjaNoodles Notebook Evangelist

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    Anyone know what this does?

    After the SP1 upgrade, my mute button ceased to function. I installed Sony's BIOS update, but that didn't help. I traced the problem to VAIO-SUTOOL.exe, which is part of the VAIO Service Utility folder.

    The folder has an uninstaller, but without the ability to reinstall, I'm wondering if I need the software. No documentation exists explaining its purpose, and Sony technical support is as clueless as usual.

    VAIO-SUTOOL.exe wasn't in msconfig or services.msc, leading me to believe that it was called upon by another process. I also checked the Task Scheduler, but no luck there. For now I've simply renamed it to VAIO-SUTOOL_.exe, effectively eliminating its activation on startup and the problem it creates.

    But I'd rather treat the cause than the symptoms.

    Thoughts?

    Thanks,
    Peter
     
  2. NinjaNoodles

    NinjaNoodles Notebook Evangelist

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  3. NinjaNoodles

    NinjaNoodles Notebook Evangelist

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    Nobody knows?
     
  4. ScuderiaConchiglia

    ScuderiaConchiglia NBR Vaio Team Curmudgeon

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    Dosn't exist on my FZ, so I am at a loss.
    Gary
     
  5. NinjaNoodles

    NinjaNoodles Notebook Evangelist

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    Gary, no C:\Program Files\Sony\VAIO Service Utility folder?
     
  6. ScuderiaConchiglia

    ScuderiaConchiglia NBR Vaio Team Curmudgeon

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    Nope. Only the onesd show in the attachment.

    Gary
     

    Attached Files:

  7. NinjaNoodles

    NinjaNoodles Notebook Evangelist

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    You think it was there before your clean install? It's not in the recovery center, but it came on my computer.
     
  8. ScuderiaConchiglia

    ScuderiaConchiglia NBR Vaio Team Curmudgeon

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    I don't think so. I did a complete inventory before the clean install.

    There is no mute button on the FZ, what model do you have again, I forgot.

    Gary
     
  9. NinjaNoodles

    NinjaNoodles Notebook Evangelist

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    I have a CR190.

    The fact that the mute button is affected by this leads me to believe that the VAIO Event Service is calling the VAIO Service Utility to work, and the two are doing something hand in hand.

    Just a guess, though.

    I guess, for now, I'll just leave it renamed instead of uninstalled.

    -Peter
     
  10. Redskins_One

    Redskins_One Newbie

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    My mute button also stopped working i think after SP1. You just renamed this .exe and your mute button now works?
     
  11. NinjaNoodles

    NinjaNoodles Notebook Evangelist

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    Correct. End the process in the Task Manager first (as it won't let you rename it otherwise).

    -Peter
     
  12. Redskins_One

    Redskins_One Newbie

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    Thanks. I've been wondering why it stopped working.
     
  13. spider-man

    spider-man Notebook Enthusiast

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    hoping this thread is still being read by the author, rather good timing too i might add...i've not had any problems until now!

    I have a FZ160 and have this morning come across a concern. When i started up (Vista), KIS7 came up with it's distinct screech saying it found "Worm.Win32.Bymer.d" in VAIO-SUTOOL.exe (located in the same place as yours, NinjaNoodles). It can't be disinfected because "write is not supported", so i skipped rather than delete...primarily because I've seen this program before and have also wondered what it's about. My concern is that normally when I boot up I have had to allow KIS' firewall to grant access to VAIO-SUTOOL.exe to some sort of network connection [afraid I can't recall if external or not], this has happened possibly hundreds of times in the 9months I've had the laptop. Today however it seems to have found a virus...any thoughts?!

    I was using the laptop about 45 minutes before all this happened with no problems...the only reason for turning it off, then on again, was because I returned home after being in a library doing some work!

    For the record, i have NOT done a clean install (yet :) ), the most I have done is uninstall a few bloatware apps but that's it.

    I up'd the file to virustotal, here's a report: http://www.virustotal.com/analisis/695f9ce4851f9756dadfe0f9c000d96f

    nothing much on there, I'd normally suspect a false-positive, but seeing as this has suddenly appeared I'd say there's something fishy going on...
     
  14. Duke2007

    Duke2007 Notebook Deity

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    Hey I JUST ran into the same problem this morning. KIS7 Detected thayt worm in the same file. And YES, this is the same dan file that KIS7 kept asking if it was OK to connect to some website (it was some external website, nothing that has sony.com in the url) but I just kept blocking it.

    Don't know wtf is going on. any update?
     
  15. Skyshade

    Skyshade Notebook Deity NBR Reviewer

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    Just uninstall it. It is part of the VAIO Update and Web Support (VAIO's own automatic update), and managed by the VAIO Event Service (VAIO's own task scheduler). It is completely useless since Sony rarely provide updates and even if they do, the updates are usually for their own proprietary stuff like Click to DVD that no one really uses.
     
  16. spider-man

    spider-man Notebook Enthusiast

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    that's all well and good uninstalling it, but it is quite a concern. Duke2007, your post just sparked my memory - it has previously tried to connect to a site called xtremedesktops.com. It's some sort of custom desktop tool...no idea why a Sony service would wanna connect to it.

    I've allowed it to connect on some occasions and i can't say i've noticed any differences whatsoever. Odd that KIS7 flagged it when it did - my first thought was that it could be a new virus signature and this program happens to have similar coding, but after some digging on various sites I found the virus is quite an old one...hmmm :confused:

    One more thing i didn't mention in my last post is that the virus itself is found in VAIO-SUTOOL.exe//xscratch.exe

    I appreciate what you're saying though Skyshade, if indeed it's useless than better to remove it...confirm something for me please someone, just to be certain, if I run the "uninstall.exe" in the same dir as the tool or do so through Add/remove, it won't actually run any part of the file will it? Last time I updated, the so-called 'Auto' mode wasn't very good anyways - I was made aware of updates on the sony site then had to download and install manually :rolleyes:

    I renamed the file last night to avoid it being run by the system, so that at least is a temporary measure
     
  17. bubbatex

    bubbatex Notebook Deity

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    Which brings up another question for me - I did a clean install and have very little Sony sw on my FZ now - can Vaio Event Service be removed? I did not install the Vaio Updater - I had a FS550 previously and found that to be as useless as you guys have. I have the Setting Utility Series installed which I would bet allow for all of the function key capability (screen dim, volume, etc). I loaded the Vaio Control Center, but it does not give me back 'S1' capability, so I am nuking it too.

    But what all does Vaio Event Service control?
     
  18. ScuderiaConchiglia

    ScuderiaConchiglia NBR Vaio Team Curmudgeon

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    Do NOT remove the Vaio Event Service. It controls the function keys and I believe the power mangagement. It is integral to your system and needs to be there. It works with other bits of software, like the Setting Utility Series to make things happen.

    Gary
     
  19. bubbatex

    bubbatex Notebook Deity

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    Thanks as usual Gary.
     
  20. NinjaNoodles

    NinjaNoodles Notebook Evangelist

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    Skyshade, how do you know this? Also, Duke, what was the website?

    Thanks,
    Peter
     
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