VAIO Service Utility?

Discussion in 'VAIO / Sony' started by NinjaNoodles, Apr 11, 2008.

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  1. NinjaNoodles

    NinjaNoodles Notebook Evangelist

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    Anyone know what this does?

    After the SP1 upgrade, my mute button ceased to function. I installed Sony's BIOS update, but that didn't help. I traced the problem to VAIO-SUTOOL.exe, which is part of the VAIO Service Utility folder.

    The folder has an uninstaller, but without the ability to reinstall, I'm wondering if I need the software. No documentation exists explaining its purpose, and Sony technical support is as clueless as usual.

    VAIO-SUTOOL.exe wasn't in msconfig or services.msc, leading me to believe that it was called upon by another process. I also checked the Task Scheduler, but no luck there. For now I've simply renamed it to VAIO-SUTOOL_.exe, effectively eliminating its activation on startup and the problem it creates.

    But I'd rather treat the cause than the symptoms.

    Thoughts?

    Thanks,
    Peter
     
  2. NinjaNoodles

    NinjaNoodles Notebook Evangelist

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  3. NinjaNoodles

    NinjaNoodles Notebook Evangelist

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    Nobody knows?
     
  4. ScuderiaConchiglia

    ScuderiaConchiglia NBR Vaio Team Curmudgeon

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    Dosn't exist on my FZ, so I am at a loss.
    Gary
     
  5. NinjaNoodles

    NinjaNoodles Notebook Evangelist

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    Gary, no C:\Program Files\Sony\VAIO Service Utility folder?
     
  6. ScuderiaConchiglia

    ScuderiaConchiglia NBR Vaio Team Curmudgeon

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    Nope. Only the onesd show in the attachment.

    Gary
     

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  7. NinjaNoodles

    NinjaNoodles Notebook Evangelist

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    You think it was there before your clean install? It's not in the recovery center, but it came on my computer.
     
  8. ScuderiaConchiglia

    ScuderiaConchiglia NBR Vaio Team Curmudgeon

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    I don't think so. I did a complete inventory before the clean install.

    There is no mute button on the FZ, what model do you have again, I forgot.

    Gary
     
  9. NinjaNoodles

    NinjaNoodles Notebook Evangelist

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    I have a CR190.

    The fact that the mute button is affected by this leads me to believe that the VAIO Event Service is calling the VAIO Service Utility to work, and the two are doing something hand in hand.

    Just a guess, though.

    I guess, for now, I'll just leave it renamed instead of uninstalled.

    -Peter
     
  10. Redskins_One

    Redskins_One Newbie

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    My mute button also stopped working i think after SP1. You just renamed this .exe and your mute button now works?
     
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