UX360UA - swap fan, difficulty?

Discussion in 'Asus' started by Retro_UK, Sep 6, 2018.

  1. Retro_UK

    Retro_UK Notebook Consultant

    Reputations:
    15
    Messages:
    108
    Likes Received:
    7
    Trophy Points:
    31
    Got the UK version of the UX360UA and on occasion it has started making a slight buzzing noise when the fan speed increases.

    I was wondering how difficult access to the fan is? I have looked online and sadly can't find any images of this machine with the bottom off. And I'm not sure what similar/sister models there are for comparison.

    It is under extended warranty, but for the fan it seems a bit of a hassle loosing the use of it for however long it would take Asus to sort it out. Thanks for any advice.
     
  2. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

    Reputations:
    867
    Messages:
    7,709
    Likes Received:
    1,771
    Trophy Points:
    331
    It probably has a bad bearing now therefore it's highly recommended to replace the fan. Check with the service center and see if you can obtain the fan instead of sending the system in.
     
    Retro_UK likes this.
  3. Polter

    Polter Notebook Enthusiast

    Reputations:
    9
    Messages:
    20
    Likes Received:
    2
    Trophy Points:
    6
    I accidentally bumped on this thread.
    The part you'll need (fan) is Delta Electronics NC55C04.
    I got my UX390UA from Amazon US as I prefer US Layout keyboard. Got it on March 2017 and haven't a single problem with it. Still as good as new (Core i7/16Gb RAM/512Gb SSD).
    You can check the disassembly process here
     
    Retro_UK likes this.
  4. Support.2@XOTIC PC

    Support.2@XOTIC PC Company Representative

    Reputations:
    479
    Messages:
    3,121
    Likes Received:
    3,472
    Trophy Points:
    331
    Despite being a hassle, it could lead to a free repair if it is under warranty coverage without having to purchase the part. Tampering with the computer could void what remains if something serious has the potential to come along.
     
    Retro_UK likes this.
  5. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

    Reputations:
    867
    Messages:
    7,709
    Likes Received:
    1,771
    Trophy Points:
    331
    Were you able to get it to work as planned?
     
  6. Retro_UK

    Retro_UK Notebook Consultant

    Reputations:
    15
    Messages:
    108
    Likes Received:
    7
    Trophy Points:
    31
    Blimey, I forgot I had posted this thread as it remained silent for quite a while :)

    Thanks to @Polter for that website link. Though the fan in mine seems to be the NC55C01 :)

    I did eventually find a website called asus-accessories, and paid them for a fan, and since then haven't heard a peep out of them. I paid by paypal so will open a dispute, but I know Paypal are a bit rubbish at times when it comes to sorting out stuff like this.

    Thankfully that site looks legit. I was missing that NC part number before and only had a really long one which didn't throw up much in Google. Edit: scratch that....just looking on their facebook page and a fair few complaints from people not receiving items and they haven't responded at all. What is it with these companies???

    I spoke to Asus again and they want my laptop for roughly 2 weeks or so, which is just too long. It has to be sent off overseas somewhere else in Europe supposedly :/ Can't believe they don't have registered repair centres in the U.K. That's just rubbish!

    edit: actually, another reason I didn't check back, is that the noise stopped almost as soon as I had posted here. It only started again yesterday. I have a feeling if I can get to the fan, I can lubricate it with some high melting point thin grease that we used to use at work in car cd/tape player repairs. It's a lovely white lubricant that would do the job nicely I think.
     
    Last edited: Dec 5, 2018 at 11:40 PM
  7. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

    Reputations:
    867
    Messages:
    7,709
    Likes Received:
    1,771
    Trophy Points:
    331
    2 weeks is a normal turn around time for many regions, including US/Canada, sometimes 1 month for out of stock parts. This issue includes MSI too.
     
    Retro_UK likes this.
  8. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

    Reputations:
    1,229
    Messages:
    6,955
    Likes Received:
    815
    Trophy Points:
    281

    Keep in mind that since it's a fan it's necessarily going to have a lot mode "stuff" going through it than a CD player or tape deck. If the grease picks up too much dust it may have the opposite effect you're looking for.
     
  9. Retro_UK

    Retro_UK Notebook Consultant

    Reputations:
    15
    Messages:
    108
    Likes Received:
    7
    Trophy Points:
    31
    Yeah I'm talking about stripping down the fan and lubricating the spindle/bearing, and sealing it back up. I've done it with small motors at work :)

    edit: well despite my scepticism, the fan I ordered actually just arrived in the post. It's a wonder these tiny things shift any air at all! Impressively quick delivery time though.

    Of course, my fan is now silent again, so I'll wait off changing it for now :)
     
    Last edited: Dec 7, 2018 at 4:40 AM
    Kevin@GenTechPC likes this.
  10. Retro_UK

    Retro_UK Notebook Consultant

    Reputations:
    15
    Messages:
    108
    Likes Received:
    7
    Trophy Points:
    31
    Well, to answer my own question.....it was a doddle! No security seals, no rubber feet to peel off. Just the screws there ready to be undone.....with a teeny tiny torx driver.

    I was a little bit concerned that I might need to remove the heatsink, but turns out there is enough wriggle room. So whole job done and back together in 20 minutes :)
     
    Kevin@GenTechPC likes this.
Loading...

Share This Page