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UX32VD - iSSD not detected

Discussion in 'Asus' started by amonamano, Jul 26, 2012.

  1. Prostar Computer

    Prostar Computer Company Representative

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    Hi,

    You can use DOS-level commands or applications to wipe the drive, although if you want to place a file system on the drive, you may need to use an operating system. I believe you can use a Linux live CD to do this, thus saving you the need to have an OS already installed or to purchase one. I believe Linux live CDs will even allow you to reformat the drive for NTFS if you like (but don't quote me on that).

    Best regards!
     
  2. fnkone

    fnkone Newbie

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    I don't think the slow boot time you are experiencing comes from the lack of express cache.

    Look carefully at the linux boot log I posted. Linux tries to first communicate with the iSSD at 7.586087 seconds and gives up at 62.224694 seconds. That's 54 seconds where the computer is doing nothing but trying to communicate with the faulty drive.

    Although the windows boot log are not this detailed, I have been experiencing the same kind of delay when booting the computer to the Windows OS.

    My hypothesis is that a good workaround would be to implement a BIOS option to simply deactivate the IDE (AHCI) port used by the iSSD. This way, the OS and BIOS won't try to communicate with it hence avoiding the delay.

    That honestly should have been supported from the beginning. The UX32VD BIOS is so simplified that even a basic configuration option like this one is not available...
     
  3. centauri

    centauri Newbie

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    i seem to be having the same problem, has there been any progress recently or any reply from asus support? ...hate to send back a good laptop
     
  4. fnkone

    fnkone Newbie

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    No update on my side. I'm waiting for the "strategic" moment to send my laptop back so I can have some kind of replacement during this period.

    I wish ASUS could add the option in the BIOS to desactivate in internal SSD. My guess is that this would fix the boot time problem caused by the multiple timeouts. In this case, I would just tolerate not having the iSSD.
     
  5. centauri

    centauri Newbie

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    Yeah, same here. No idea why the *censored* they shouldn't do that. Well... I'm going to mess around with it a bit more, see if I can get it to work for me somehow... if not, well I sure as hell ain't going to wait for a miracle from asus. I can't believe this perfect little notebook is hampered by such a stupid flaw. :(

     
  6. fabiodt

    fabiodt Notebook Guru

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    You guys won't believe in it. I have a UX32VD-DH71 and I was using the Internal iSSD as a temp driver to boost memory and cache.
    Yesterday is just died on me. Win 7 won't find or even detect it, Win 8 didn't detected either. Even Linux and also the Bios don´t find it anymore (the bios screen is less brighter than usual).
    I've tried downgrade the Bios, return exactly as the factory condition (6GB ram with the Hitachi 500GB hdd) and the result is the same.
    I was looking in the forum and it seems that a lot of iSSD is getting down. Is anyone already experienced a Notebook exchange with Asus or something? I refuse to stay with a dead iSSD on my PC (boot takes over 4 minutes). How Long Asus may take to replace the Notebook (i´ve moved to Brasil and I´m not in USA anymore)? Have anyone sucessfully fixed it? Any clues? Any Ideas? Tks in advance
     
  7. fabiodt

    fabiodt Notebook Guru

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    For your information guys .. Asus confirmed that is a iSSD issue in some equipment. The bad news is that I am in Brazil now and I´ll have to ship my device to USA for repair .. Asus Brazil won´t fix it without charging a lot of money .. :(.
    It Sucks !!!
     
  8. neutrin

    neutrin Newbie

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    Mine works just fine, booting W7 off it since day 1 (30/08/2012).

    Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
     
  9. ElvaSoShexai

    ElvaSoShexai Notebook Enthusiast

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    not a VD, but on my 32A, the iSSD is also having issues.

    i was using the 24GB iSSD as a secondary drive since Sept 2012 (replaced HDD with SDD). Around Dec 2012, noticed sometimes i would have problems saving to the drive, and it would disappear from explorer/device manager. i backed up and moved all my data from there ASAP. found that some of my files actually got corrupted as well. Had difficulty moving the corrupted ones off the drive. It's not too big a deal since the space is so small and i'm not using it as expresscache anyway. Now i've stopped using the iSSD completely and just leave it hidden.
     
  10. centauri

    centauri Newbie

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    Update from my side:

    Sent the zenbook back through the local dealer, took 2+ weeks and the motherboard got replaced, now it is working again. ... though the guy working on it must have had shaky hands, as one tiny T5 screw got lost on him and was replaced by regular philips head.. plus he added a tiny scratch next to one screwhole. (doh)

    anyways, hopefully it will keep working, if not I will sell it and move back to macbook air or something... :S (fingers crossed)
     
  11. fabiodt

    fabiodt Notebook Guru

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    Well, I've sent mine to USA.. US$ 75 just the shipment. Lets wait to see what they're going to do.
    Like fnkone said, I wouldn't mind to live without the iSSD (only if was possible to stop BIOS to search for him..)
    Do you guys now if it possible to customize the BIOS for it?
     
  12. dpe

    dpe Newbie

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    Did you send the laptop attached with the charger and something else? Or did you just send the laptop? I'm gonna send mine too (btw they said in the email that they will send me a pre paid airway bill) because I have the same problem as everybody... the laptop has 3 months.
     
  13. ypeo

    ypeo Newbie

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    Owner of: UX32A, Win7HomePremium, iSSD 32GB, Hitachi 500GB - i have installed win7 on the SSD, was amaze... the speed, the silence, like a dream till one day system froze, blue screen - restart iSSD not there. Went to Google, input search term: ux32A sdd not detected, the results - only rewievs 4up to 5 stars, unboxing and other commercial sh&t, somewhere down on the page i have found this forum (i said to myself maybe i'm the unlucky guy ever).
    Of course i have read it all, and kinda dissapointed. My lap has only 1 month, i have upgraded to 10GB RAM, now i'm scared to go for warranty because i have open it for RAM upgrade... Like others users, only if i shut down the system and remake the settings in Bios to boot from iSSD i am still able to use the SSD.
    I'm like 90% sure there is more people outhere who has the same problem but they just don't know, not everyone is tech addicted.
    I really dono what to do, i love this piece of metal but to spend another 100eur for a 128GB SSD it sucks.
    Still i want to belive there is a software problem, because the symtoms is more than strange.
    Someone with the MB replaced, please post here if the problem was solved.

    Wish you luck with your iSSD guys.
     
  14. fabiodt

    fabiodt Notebook Guru

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    I've send the complete set.. but I´m so lucky, so lucky, that US Customs damage the device during the verification. Now i don´t now what Asus is going to do..
    USB.JPG
     
  15. centauri

    centauri Newbie

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    not sure about bios customization, but the new motherboard seems to be working so far... i will add new ssd to replace the original hdd.

    btw, i sent mine to warranty after i had already messed with internals, just replaced it all with original memory and hdd. No complaints from their side, :D also the sticker (warranty void) was badly replaced by them... (now there are two of those, but they are both ripped) so i don't think they'll worry about that much.

    EDIT: oh yeah, guys don't install OS on the issd, support sent a letter after they replaced the mobo, that the internal ssd should be left for cache only!
    (mine broke on its own, i didn't install OS on it)
     
  16. berserk_der_ueble

    berserk_der_ueble Notebook Enthusiast

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    Now it seems that I am also one of the victims of a malfunctioning iSSD. Just to make sure: Did you all run Windows on the iSSD? Did you regularly get a bluescreen and need to power off the notebook in order to make a reboot possible (otherwise message "reboot and select proper Boot device or Insert Boot Media in selected Boot device and press a key")? At some day the iSSD stopped working and since then cannot be detected anymore?

    I am currently at the state where I reinstall Windows on the HDD. I so far couldn't check if the reboot takes so much longer. I directly ordered a full SSD, but if you say there is an issue with the iSSD slowing down the boot, I wonder if I shall rather get the motherboard replaced or what.

    What do you suggest? Is it possible to just NOT USE the iSSD? I don't really care for 24GB anyways (even more so if it's buggy). But if it messes with the system, I can't accept.

    EDIT: So my iSSD completely vanished, cannot be seen in BIOS or anywhere else. I've installed Windows7 on the HDD, but I'm not sure how long a normal Boot would be on HDD. So I'm not sure if the system is trying to communicate with the lost iSSD on Boot. I guess I'll just send it in...
     
  17. ypeo

    ypeo Newbie

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    @ fabiodt - mate this is really worse, you have to make a complain to US custom, it's abnormal to damage your lap like this.Sorry for you...
    @ centauri - please keep us update how the lap works after HDD replacement.
    @ berserk_der_ueble - my lap, in original state, used to have OS (win7home prem) on the 500GB Hitachi HDD, i have followed the tutorial from the forum and i installed the OS on SSD. Today, with my lap on my side playing U3 on PS3, the lap needed for the youtube for treasures, at some point without warning selfrestart... yeah i was happy, off course it booted from Hitachi HDD(not formated yet), DAMN it was sooooo slow. What is pissed me of, the ing iSSD it's kinda zombie or Chuck Norris? ? If it dies STAY DEAD! I have shuted down, enter in Bios, select boot from iSSD and for the moment still working. Now i'm planning to buy a 128-256GB SSD for replace the HDD BUT i have doubts... what if the design of mobo is made in the way to be related with the iSSD and if it's not there to look for it and results to a slooow 2012 machine???When the OS run from ssd it's like heaven on earth, every PC's wich i have to fix or i use seems...snails compared with mine.

    For one thing i'm 99% sure, i will not send it to warranty because, see above...
    Ok now i decided, next week i will take the risk, i will buy a SSD and keep you informed.

    Sorry for all with issues and for me also :)
     
  18. centauri

    centauri Newbie

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    yea, mine is working perfectly so far.

    as I said earlier, ASUS support strongly recommended NOT to install OS or anything on the ISSD, that's causing the problems all along, although in my case it might have been just a regular hardware fault.

    @berserk_der_ueble, dude, that is exactly the classic case with this . There is NO WAY to disable the iSSD check, it will slow down boot considerably. If it is working, the restart or resume from standby/sleep is superfast, all the temp stuff is cached to it. That's how asus attempted to compete with macbooks etc. Even with regular slow@ss 5400rpm hitachi the boot is fast. Not to mention the boot with samsung 840pro (my choice :) ) Anyways, sounds like you need to send it in for repairs.

    Guys, please do not format/install stuff on the iSSD, just leave it as it is, less pain, more gain. (though, if it decides to crap out on me again I'm going back to macbook)
     
  19. mares927

    mares927 Notebook Enthusiast

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    I'm curious about this too, it should solve 30 sec BIOS boot! Is there any way to disable SATA port?
     
  20. fabiodt

    fabiodt Notebook Guru

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    @ypeo USPS claims that Brazil post office the package on the way to USA, Brazil Post office claims that USPS did it (so.. a dead end on this matter..)

    Hi Guys,
    Asus fixed my PC .. don´t know if they change the motherboard or what ..
    Here is the pics ..
    P.S. (They also managed to DAMAGE EVEN MORE the Aluminium area already damaged around the USB and also, damaged my screen back cover..
    Honest, I don´t know what else to do ..
    :(

    image (6).jpeg image (7).jpeg image (3).jpg image (4).jpeg image (5).jpeg image.jpeg
     

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