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UX32VD - iSSD not detected

Discussion in 'Asus' started by amonamano, Jul 26, 2012.

  1. JoelEarnest

    JoelEarnest Notebook Enthusiast

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    Mine just went back to the ASUS shop for an iSSD repair. It has already spent five weeks there for a screen change.The store I bought if from is very service-minded and they've mentioned giving be credit to buy another one if the iSSD repair takes too lonk, which at this point would mean buying another UX32VD but this time with Windows 8. I just don't see anything else out there I like as much.
     
  2. vlolv

    vlolv Newbie

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  3. laziepig

    laziepig Notebook Geek

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    Hi guys,

    I've manage to bring back the iSSD after installing Intel Rapid Storage, Rapid Start and Expresscache. I don't know if all this are required.

    But there's still problem even bringing it back to windows. I still can't do anything to the iSSD, diskpart doesn't work, can't format, can't delete.

    There's only 2 folders in the iSSD namely System Volume Information and $Windows.~LS. I've tried installing windows 7 but it doesn't allow me.

    I hope there's someone with diskpart knowledge can help.
     
  4. [T]

    [T] Notebook Enthusiast

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    I am having the same issue but without the partition. You can delete the partitions with disk management, but can't format or do anything with it.

    I am also really frustrated trying out multiple things and have been researching for a week now to fix that but without any workable solutions. It seems to be a failure in the iSSD. I will be RMA'ing tommorow.

    List of things that I tried:

    1) Reverting to different BIOS - 203, 206 and 212
    2) Use different partition software - Parted magic, EZ Partition, Acronis and the usual disk management
    3) I have also booted from windows 8 UEFI to format but with no success
    4) I can delete the partition and it becomes unallocated space, but upon restart it becomes Primary disk (Not sure why)
    5) I can see the iSSD only after a full shutdown. Subsequently if I format the disk or check disk or do anything with it, it will hang and disappear altogether
    6) When the iSSD disappear, restarting the comp won't help. I'll need a shutdown.
    7) Checked with Asus support - Guy said he have checked with their technical team and haven't replied since.
     
  5. laziepig

    laziepig Notebook Geek

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    Yeah I've tried exactly the same thing with the same result like you. I bet the iSSD is acting like a dedicated expresscache with no access instead of a hybrid drive like the original setup. There must be a software or windows command to revert it back. I'll try diskeeper and see how's the result.

    My windows just stop working since this morning, I'll have to re-install windows all over again. If it doesn't work, I'm gonna send it back for RMA.
     
  6. JoelEarnest

    JoelEarnest Notebook Enthusiast

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    Deleted... Multiple post
     
  7. fnkone

    fnkone Newbie

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    Same thing here. Here is a description of the problem as reported to Asus.

    Problem: The internal Sandisk iSSD (32GB) is not detected properly.

    I was using the internal Sandisk iSSD as a second drive (not for express cache). It suddenly became unresponsive after writing a file to it. Since then, boot time have been longer and the iSSD only appears erratically in Windows Disk Management. It is not mountable/usable anymore.

    When booting the notebook, the screen remains blank for almost a minute between when the Asus Logo disappears and when the Windows Startup logo is displayed. That makes me think that the computer tries to communicate with the iSSD but then gives up because of the unresponsiveness of the drive. Windows boot time is also dramatically longer then before the drive failure.

    I started the computer using a Linux Life CD (usb key) and the boot messages confirm this assumption. The following error message appears in the boot log (end of this message). In Windows, the error "the device, \Device\Harddisk1\DR2, is not ready for access yet" gets recorded to the event viewer.

    *stripped some text*


    # LINUX BOOT MESSAGES
    [ 5.066954] sd 6:0:0:0: Attached scsi generic sg1 type 0
    [ 5.067489] sd 6:0:0:0: [sdb] 3973120 512-byte logical blocks: (2.03 GB/1.89 GiB)
    [ 5.067871] sd 6:0:0:0: [sdb] Write Protect is off
    [ 5.067874] sd 6:0:0:0: [sdb] Mode Sense: 23 00 00 00
    [ 5.068262] sd 6:0:0:0: [sdb] No Caching mode page present
    [ 5.068265] sd 6:0:0:0: [sdb] Assuming drive cache: write through
    [ 5.070476] sd 6:0:0:0: [sdb] No Caching mode page present
    [ 5.070478] sd 6:0:0:0: [sdb] Assuming drive cache: write through
    [ 5.071186] sdb: sdb1
    [ 5.072830] sd 6:0:0:0: [sdb] No Caching mode page present
    [ 5.072832] sd 6:0:0:0: [sdb] Assuming drive cache: write through
    [ 5.072833] sd 6:0:0:0: [sdb] Attached SCSI removable disk
    [ 7.586087] ata2: link is slow to respond, please be patient (ready=0)
    [ 12.227176] ata2: COMRESET failed (errno=-16)
    [ 17.579199] ata2: link is slow to respond, please be patient (ready=0)
    [ 22.220283] ata2: COMRESET failed (errno=-16)
    [ 27.572309] ata2: link is slow to respond, please be patient (ready=0)
    [ 57.208158] ata2: COMRESET failed (errno=-16)
    [ 57.208169] ata2: limiting SATA link speed to 3.0 Gbps
    [ 62.224683] ata2: COMRESET failed (errno=-16)
    [ 62.224694] ata2: reset failed, giving up

    * NOTE - I did not yet send the Service Request to Asus since their online support form is not working! *
     
  8. laziepig

    laziepig Notebook Geek

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    I just don't understand why is it write protected when the description says it's off.. is it really hardware issue that's why Asus change it to 24gb iSSD?
     
  9. tespeleta

    tespeleta Newbie

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    Exactly the same problem here. My scenario is with win7 installation on the iSSD. It have been working perfectly, then it started freezing sometimes.... and now it reflects exactly what you guys said:

    - Detected when freshly started, by BIOS
    - Starting windows, it stops with 0xc000000f: boot-selection-failed-because-required-device-inaccessible. Rebooting and back to BIOS, it cannot see the iSSD.
    - I also tried Gparted live, with testdisk: I started a deep search into the partition, it froze at 23%... and when reboot, the BIOS could not see it.

    I Cannot believe Asus is selling such a faulty hardware... it's apparently something pretty common: have you guys solved the problem??
     
  10. laziepig

    laziepig Notebook Geek

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    No, not yet. I gave up on the iSSD. Just boot windows from my SSD instead, however the first boot is painfully slow (lack of expresscache) compare to my old laptop. Will RMA it when I feel like it since it had a year warranty.
     

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