UX32VD - iSSD not detected

Discussion in 'Asus' started by amonamano, Jul 26, 2012.

  1. amonamano

    amonamano Newbie

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    So about 2 weeks ago I bought the UX32VD with i7 and FHD screen
    As you know it comes with 500gb harddsik, plus 32GB Sandisk iSSD for speedy data transfer on windows bootup and programs frequently used.

    However since a few days ago (not sure), the iSSD can't be detected anymore and the expresscache isn't running.

    I also tried to check from the BIOS and the SSD were not detected too (only the 500gb hdd).

    Tried to install the expresscache utility but it also can't detect the SSD

    All drivers, utilities, and BIOS already updated to the latest version.

    a few screenshots attached for reference.

    Any ideas?

    Thanks!
     

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  2. amonamano

    amonamano Newbie

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    update:

    ASUS customer care told me to do a system restore but that didn't help.
    The windows boots fine but the iSSD still can't be detected properly.

    However, I've found a few things:

    1. If I shut down the notebook completely, then turn it on again, as soon as I enter windows, the iSSD will be listed in the device manager and computer management.

    2. But less than a minute, the computer will freeze for 5-10 seconds, then continue normally, but the iSSD will disappear.

    3. For subsequent restart, the iSSD will still be missing, unless I repeat from step 1 (turn it off)

    I suspect there is a faulty bios or driver which caused the iSSD fail to load properly.

    any ideas?
     
  3. Pettza78

    Pettza78 Notebook Enthusiast

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    Do you know if you did anything special just before it stopped working? Like a driver update etc? Most likely it's probably hardware failure though.
     
  4. fantik

    fantik Notebook Enthusiast

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    Warranty issue.;)
     
  5. amonamano

    amonamano Newbie

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    Since bought, I've done a bios update to the latest version and windows also installed a new driver for the usb NIC.

    Probably going to reinstall windows later...

    How do you restore windows to original ASUS factory condition?

    If I do a clean windows install, should I install expresscache or intel rapid?
     
  6. amonamano

    amonamano Newbie

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    Did a full restore with recovery partition, same result.
    The SSD was detected normally until it got partitioned and accessed by programs.

    Returned it and waiting for replacement...
     
  7. amonamano

    amonamano Newbie

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    Motherboard needs replacement.... Have to wait up to 1 months...
    Less than 2 weeks usage... They won't replace it with another unit..... I need a laptop!
    Is this common with ASUS service? (I'm in Indonesia, btw)

    I might as well grab another laptop and sell that zenbook when it comes back.
     
  8. Bunneh

    Bunneh Notebook Enthusiast

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    I had a similar issue once with the iSSD. It vanished mid-session, crashing all programs that depended on it and ultimately Windows since the page file is on it. A full reboot fixed it, but it is very worrying. I suppose I'd rather live without it than send it in and get a potentially horrible unit with backlight bleed and fan troubles back :/
     
  9. UltrabookFanBoy

    UltrabookFanBoy Notebook Guru

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    Exact same issue.

    The iSSD is fine for a few seconds, BIOS sees it... but by the time Windows loads it it is gone.

    If I restart (not shut down) then not even the BIOS sees it roughly half the time....

    Any update on your repair/replacement?
     
  10. Der Wichtel

    Der Wichtel Newbie

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    Same problem here. Now it is the 2nd time where the iSSD dies.
    First I experienced a couple freezes and now the iSSD won't show up anymore. However the bios is still looking for the iSSD on startup which causes boottimes of above 4 minutes until it finally boots windows from harddisk.
    The first time I had this problem the iSSD was formatted to NTFS so that the bios wasn't looking for the iSSD and I had no startup issue. But this time...

    The repair took exactly one month last time but I don't want to and can't wait that much again. I can live with just a dead iSSD but not with that boottime. Does anybody have an idea of how to format the iSSD without going into windows?
     
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