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UX32VD - iSSD not detected

Discussion in 'Asus' started by amonamano, Jul 26, 2012.

  1. amonamano

    amonamano Newbie

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    So about 2 weeks ago I bought the UX32VD with i7 and FHD screen
    As you know it comes with 500gb harddsik, plus 32GB Sandisk iSSD for speedy data transfer on windows bootup and programs frequently used.

    However since a few days ago (not sure), the iSSD can't be detected anymore and the expresscache isn't running.

    I also tried to check from the BIOS and the SSD were not detected too (only the 500gb hdd).

    Tried to install the expresscache utility but it also can't detect the SSD

    All drivers, utilities, and BIOS already updated to the latest version.

    a few screenshots attached for reference.

    Any ideas?

    Thanks!
     

    Attached Files:

  2. amonamano

    amonamano Newbie

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    update:

    ASUS customer care told me to do a system restore but that didn't help.
    The windows boots fine but the iSSD still can't be detected properly.

    However, I've found a few things:

    1. If I shut down the notebook completely, then turn it on again, as soon as I enter windows, the iSSD will be listed in the device manager and computer management.

    2. But less than a minute, the computer will freeze for 5-10 seconds, then continue normally, but the iSSD will disappear.

    3. For subsequent restart, the iSSD will still be missing, unless I repeat from step 1 (turn it off)

    I suspect there is a faulty bios or driver which caused the iSSD fail to load properly.

    any ideas?
     
  3. Pettza78

    Pettza78 Notebook Enthusiast

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    Do you know if you did anything special just before it stopped working? Like a driver update etc? Most likely it's probably hardware failure though.
     
  4. fantik

    fantik Notebook Enthusiast

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    Warranty issue.;)
     
  5. amonamano

    amonamano Newbie

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    Since bought, I've done a bios update to the latest version and windows also installed a new driver for the usb NIC.

    Probably going to reinstall windows later...

    How do you restore windows to original ASUS factory condition?

    If I do a clean windows install, should I install expresscache or intel rapid?
     
  6. amonamano

    amonamano Newbie

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    Did a full restore with recovery partition, same result.
    The SSD was detected normally until it got partitioned and accessed by programs.

    Returned it and waiting for replacement...
     
  7. amonamano

    amonamano Newbie

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    Motherboard needs replacement.... Have to wait up to 1 months...
    Less than 2 weeks usage... They won't replace it with another unit..... I need a laptop!
    Is this common with ASUS service? (I'm in Indonesia, btw)

    I might as well grab another laptop and sell that zenbook when it comes back.
     
  8. Bunneh

    Bunneh Notebook Enthusiast

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    I had a similar issue once with the iSSD. It vanished mid-session, crashing all programs that depended on it and ultimately Windows since the page file is on it. A full reboot fixed it, but it is very worrying. I suppose I'd rather live without it than send it in and get a potentially horrible unit with backlight bleed and fan troubles back :/
     
  9. UltrabookFanBoy

    UltrabookFanBoy Notebook Guru

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    Exact same issue.

    The iSSD is fine for a few seconds, BIOS sees it... but by the time Windows loads it it is gone.

    If I restart (not shut down) then not even the BIOS sees it roughly half the time....

    Any update on your repair/replacement?
     
  10. Der Wichtel

    Der Wichtel Newbie

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    Same problem here. Now it is the 2nd time where the iSSD dies.
    First I experienced a couple freezes and now the iSSD won't show up anymore. However the bios is still looking for the iSSD on startup which causes boottimes of above 4 minutes until it finally boots windows from harddisk.
    The first time I had this problem the iSSD was formatted to NTFS so that the bios wasn't looking for the iSSD and I had no startup issue. But this time...

    The repair took exactly one month last time but I don't want to and can't wait that much again. I can live with just a dead iSSD but not with that boottime. Does anybody have an idea of how to format the iSSD without going into windows?
     
  11. JoelEarnest

    JoelEarnest Notebook Enthusiast

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    Mine just went back to the ASUS shop for an iSSD repair. It has already spent five weeks there for a screen change.The store I bought if from is very service-minded and they've mentioned giving be credit to buy another one if the iSSD repair takes too lonk, which at this point would mean buying another UX32VD but this time with Windows 8. I just don't see anything else out there I like as much.
     
  12. vlolv

    vlolv Newbie

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  13. laziepig

    laziepig Notebook Geek

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    Hi guys,

    I've manage to bring back the iSSD after installing Intel Rapid Storage, Rapid Start and Expresscache. I don't know if all this are required.

    But there's still problem even bringing it back to windows. I still can't do anything to the iSSD, diskpart doesn't work, can't format, can't delete.

    There's only 2 folders in the iSSD namely System Volume Information and $Windows.~LS. I've tried installing windows 7 but it doesn't allow me.

    I hope there's someone with diskpart knowledge can help.
     
  14. [T]

    [T] Notebook Enthusiast

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    I am having the same issue but without the partition. You can delete the partitions with disk management, but can't format or do anything with it.

    I am also really frustrated trying out multiple things and have been researching for a week now to fix that but without any workable solutions. It seems to be a failure in the iSSD. I will be RMA'ing tommorow.

    List of things that I tried:

    1) Reverting to different BIOS - 203, 206 and 212
    2) Use different partition software - Parted magic, EZ Partition, Acronis and the usual disk management
    3) I have also booted from windows 8 UEFI to format but with no success
    4) I can delete the partition and it becomes unallocated space, but upon restart it becomes Primary disk (Not sure why)
    5) I can see the iSSD only after a full shutdown. Subsequently if I format the disk or check disk or do anything with it, it will hang and disappear altogether
    6) When the iSSD disappear, restarting the comp won't help. I'll need a shutdown.
    7) Checked with Asus support - Guy said he have checked with their technical team and haven't replied since.
     
  15. laziepig

    laziepig Notebook Geek

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    Yeah I've tried exactly the same thing with the same result like you. I bet the iSSD is acting like a dedicated expresscache with no access instead of a hybrid drive like the original setup. There must be a software or windows command to revert it back. I'll try diskeeper and see how's the result.

    My windows just stop working since this morning, I'll have to re-install windows all over again. If it doesn't work, I'm gonna send it back for RMA.
     
  16. JoelEarnest

    JoelEarnest Notebook Enthusiast

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    Deleted... Multiple post
     
  17. fnkone

    fnkone Newbie

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    Same thing here. Here is a description of the problem as reported to Asus.

    Problem: The internal Sandisk iSSD (32GB) is not detected properly.

    I was using the internal Sandisk iSSD as a second drive (not for express cache). It suddenly became unresponsive after writing a file to it. Since then, boot time have been longer and the iSSD only appears erratically in Windows Disk Management. It is not mountable/usable anymore.

    When booting the notebook, the screen remains blank for almost a minute between when the Asus Logo disappears and when the Windows Startup logo is displayed. That makes me think that the computer tries to communicate with the iSSD but then gives up because of the unresponsiveness of the drive. Windows boot time is also dramatically longer then before the drive failure.

    I started the computer using a Linux Life CD (usb key) and the boot messages confirm this assumption. The following error message appears in the boot log (end of this message). In Windows, the error "the device, \Device\Harddisk1\DR2, is not ready for access yet" gets recorded to the event viewer.

    *stripped some text*


    # LINUX BOOT MESSAGES
    [ 5.066954] sd 6:0:0:0: Attached scsi generic sg1 type 0
    [ 5.067489] sd 6:0:0:0: [sdb] 3973120 512-byte logical blocks: (2.03 GB/1.89 GiB)
    [ 5.067871] sd 6:0:0:0: [sdb] Write Protect is off
    [ 5.067874] sd 6:0:0:0: [sdb] Mode Sense: 23 00 00 00
    [ 5.068262] sd 6:0:0:0: [sdb] No Caching mode page present
    [ 5.068265] sd 6:0:0:0: [sdb] Assuming drive cache: write through
    [ 5.070476] sd 6:0:0:0: [sdb] No Caching mode page present
    [ 5.070478] sd 6:0:0:0: [sdb] Assuming drive cache: write through
    [ 5.071186] sdb: sdb1
    [ 5.072830] sd 6:0:0:0: [sdb] No Caching mode page present
    [ 5.072832] sd 6:0:0:0: [sdb] Assuming drive cache: write through
    [ 5.072833] sd 6:0:0:0: [sdb] Attached SCSI removable disk
    [ 7.586087] ata2: link is slow to respond, please be patient (ready=0)
    [ 12.227176] ata2: COMRESET failed (errno=-16)
    [ 17.579199] ata2: link is slow to respond, please be patient (ready=0)
    [ 22.220283] ata2: COMRESET failed (errno=-16)
    [ 27.572309] ata2: link is slow to respond, please be patient (ready=0)
    [ 57.208158] ata2: COMRESET failed (errno=-16)
    [ 57.208169] ata2: limiting SATA link speed to 3.0 Gbps
    [ 62.224683] ata2: COMRESET failed (errno=-16)
    [ 62.224694] ata2: reset failed, giving up

    * NOTE - I did not yet send the Service Request to Asus since their online support form is not working! *
     
  18. laziepig

    laziepig Notebook Geek

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    I just don't understand why is it write protected when the description says it's off.. is it really hardware issue that's why Asus change it to 24gb iSSD?
     
  19. tespeleta

    tespeleta Newbie

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    Exactly the same problem here. My scenario is with win7 installation on the iSSD. It have been working perfectly, then it started freezing sometimes.... and now it reflects exactly what you guys said:

    - Detected when freshly started, by BIOS
    - Starting windows, it stops with 0xc000000f: boot-selection-failed-because-required-device-inaccessible. Rebooting and back to BIOS, it cannot see the iSSD.
    - I also tried Gparted live, with testdisk: I started a deep search into the partition, it froze at 23%... and when reboot, the BIOS could not see it.

    I Cannot believe Asus is selling such a faulty hardware... it's apparently something pretty common: have you guys solved the problem??
     
  20. laziepig

    laziepig Notebook Geek

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    No, not yet. I gave up on the iSSD. Just boot windows from my SSD instead, however the first boot is painfully slow (lack of expresscache) compare to my old laptop. Will RMA it when I feel like it since it had a year warranty.
     

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