Using a Recovery DVD. CF19

Discussion in 'Panasonic' started by Geraout, May 19, 2019.

  1. Geraout

    Geraout Notebook Consultant

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    It may well be made from a master copy and they just copied the data without making it bootable.

    I remembered I have a Vista recovery DVD for a CF19 mk3 that looks like the "genuine" ones mentioned above. Tried that using the same process and it boots into "windows is loading files" straight away.

    Definitely an issue with the DVDs.

    Thanks for all the help. I'll get onto Panasonic tomorrow and keep you posted.
     
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  2. Geraout

    Geraout Notebook Consultant

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    Update on this....

    Apparently Panasonic UK only have one copy of each Product Recovery DVD which they copy when requested.

    They must have burnt the copies they sent me as non bootable versions. Tested replacements are on the way to me.

    Seems very strange way for a manufacturer to go on. if this is the process, its a pity they don't just provide images to download as other laptop manufacturers do.
     
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  3. UNCNDL1

    UNCNDL1 Notebook Deity

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    Thanks for the update...
    Wonder why they would make a non bootable recovery disk.
    Strange for sure.


    Sent from my CF-M34
     
  4. Geraout

    Geraout Notebook Consultant

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    OK.

    I've received the repalcement DVDs and they still don't work.

    So when booting as above I get the messaage "insert proper boot device" then if I take out the copy DVD and put in an original silver one that I have for a mk3 (vista) it will start "loading windows". Can't be the hardware or method, it must be the DVDs.

    Panasonic want me to send in my CF19 with the supplied DVDs so they can try it.

    I should have asked before - is there a source to download an image that I cvan compare to the DVDs Pana have sent me?
     
  5. Shawn

    Shawn Crackpot Search Ninja and Options Whore

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    I am impressed that they want to go the distance to solve the problem.
    Asking for your machine to figure their problem is a PITA for you but great that they care enough to solve a relatively minor issue as a recovery DVD.

    My first guess is they burned the DVD too fast.
    Second thought is the DVD reader you are using has an issue with that brand DVD media.

    Good news is that odds are they will reload your machine to factory specs and flash any firmware update they may have and not released.
     
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  6. unclemack

    unclemack Notebook Evangelist

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    Geraout, I'm one of the least software-savvy people here - which is probably why I've seen the "Reboot and Select proper Boot device or Insert Boot Media" message too.
    I bought a CF-31 recovery disc from a UK ebay seller specialising in Toughbooks.
    Took me a while to work it out but it was the boot order setting - extremely non-intuitive way of moving stuff up and down the order - and enabling it or not IIRC.
    That's all I've got I'm afraid - memory doesn't work as well as it used to but I did get it to boot eventually. Can't remember the process I used now, just the frustration of all the restarts.
    Definitely boot order/enabling issue though.
    And even when it worked it took longer than I've known OS loading ever to have taken before.

    Late edit: Just looked in bios and it's set to 'compatible' with disk first and DVD drive second with the other four options disabled.
    I would most likely have set the DVD drive as first and disk second at the time I think - with me it's always guesswork though :confused:
     
    Last edited: May 31, 2019
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  7. Shawn

    Shawn Crackpot Search Ninja and Options Whore

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    Make DVD bootable just depends on the iso file. The iso is the entire dvd image they use to burn copies.
    No real"make bootable" options like a usb or HDD.
    Bad media or burnt too fast.
     
    Last edited: Jun 1, 2019
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  8. toughasnails

    toughasnails Toughbook Moderator Moderator

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    That's my guess too but I have used many brands of cd's and DVDs in the Panasonic external DVD player and never had a problem. As long as I had it as "first boot" and HDD as second boot it always worked.
     
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  9. Shawn

    Shawn Crackpot Search Ninja and Options Whore

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    Put one of the unbootable dvd's in your reader.
    Get some sort of software that creates an iso of a dvd.
    http://www.imgburn.com/
    http://www.magiciso.com/tutorials/miso-makeiso.htm


    Attempt to create an iso on your HDD.
    If it creates it without an error (I bet it won't)
    Use that iso to create a new dvd at slow speed using quality media.


    By the way--did you try booting the second dvd of the set?
     
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