Using a Recovery DVD. CF19

Discussion in 'Panasonic' started by Geraout, May 19, 2019.

  1. Geraout

    Geraout Notebook Consultant

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    Request for help with using a Recovery DVD on a CF19.

    I bought a couple of CF19 Recovery DVDs from Panasonic UK. One for a CF19 MK4 and another for a CF19 mk7. (Windows 7 mk4 & Windows 8 mk7).

    Neither of the DVDs seem to work so I just wanted to make sure that I am using the correct process. Or whether there is an issue with the DVDs.
    (They do appear to me to be copied DVDs rather than the factory produced ones, with a printed sticky label on them. The back looks the same as a writable DVD to me).

    I hook up a Panasonic DVD reader (CF-VDRR3TW) with the recovery DVD in it via USB. (Tried both the back and side USB sockets).
    I go into the setup utility (F2) and on the Exit screen select the CD/DVD as boot overide. Toughbook then reboots and starts to read the DVD. After a while it gives the message "Reboot and Select proper Boot device or Insert Boot Media ...." and goes no further. Ejecting and reinserting the DVD makes no difference.

    If I follow the exact same procedure with a standard Windows install DVD it boots into windows install straight away.

    Its the same with the mk4 and the mk7. its as if the Panasonic DVD is not bootable.

    The recovery disks read fine when not used as a boot DVD and contain following files/folders:

    BOOTMGR (file)
    version.doc (file)
    version.dvd (disk image)
    version.tpl (file)
    boot (folder)
    util (folder)
     

    Attached Files:

  2. UNCNDL1

    UNCNDL1 Notebook Deity

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    I would talk to the seller as they are not working for you.
    I've used copies before...for a CF-29 there were 3 disks (XP) to load one each at a time and they worked just fine.
     
  3. Geraout

    Geraout Notebook Consultant

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    DVDs came direct from Panasonic UK.
     
  4. UNCNDL1

    UNCNDL1 Notebook Deity

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    Right, I saw that in your first posting. So contact them and tell them they do not look like original dvd's.
    You said they had a sticky label on them and looked like copies. Aaaaand they are not working for you.
    Any reputable company should support your purchase with an answer as to why they are not original and why they are not working for you.
    Here's a listing with pictures of what an original dvd looks like:
    https://www.ebay.com/itm/Toughbook-...o-CF-19-MK3-MK4-MK5-MK6-MK7-MK8-/252811575004
     
  5. Geraout

    Geraout Notebook Consultant

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    Thankyou.

    So could someone please confirm I am using the correct process to install/recover?

    If so it must be the DVDs.
     
  6. Shawn

    Shawn Crackpot Search Ninja and Options Whore

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    Do you have a link to where you bought them?
    Many people come up with web site names that have Panasonic in them that sound very official.
    Panasonic does not use stickers. Panasonc does not use Ebay either.
    Panasonic always has them as RECOVERY dvd not backup dvd.
    Will the DVD boot in a different computer? Not a CF 19.


    This is an official CF 19 mk4 RECOVERY dvd.

    000cf 19imafvfges.jpg
     
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  7. Shawn

    Shawn Crackpot Search Ninja and Options Whore

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    In situations where I am having troubles booting from external media,
    I boot into BIOS.(Hit F2 when booting)
    Go to the last page,
    Manually select the media I want to boot from under BOOT override.
    Hit enter and boot from the media I selected.
    This works for oddball usb sticks and DVD media for me.
     
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  8. Geraout

    Geraout Notebook Consultant

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    Thanks Shawn.

    Looks like I am using the correct install process then.

    DVDs definitely came from Panasonic UK (based in Cardiff) as I bought several other parts at the same time. Phone number etc is the same as on the Panasonic website.

    Thanks for the picture - I'll email customer services with the two pictures for comparison.

    Part numbers are slightly different too: your picture DFQM8575MA; my DVD DFQM8574MAE
     
  9. toughasnails

    toughasnails Toughbook Moderator Moderator

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    The ones you linked are not the real ones. At least mine do not look like that. The give a way is where they say it's a mk3 or mk4. The Panasonic dvd is boxed in where this one is not . Check out the picture of Shawn's.
    I have seen UK recovery DVD like this one you posted from Panasonic UK before. Maybe this is how they do it over there. Maybe make it from a master copy ??
     
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  10. Shawn

    Shawn Crackpot Search Ninja and Options Whore

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    Maybe Panasonic UK does things differently. Maybe it's different because it was a retail purchase and not bundled with a new PC.
    I dunno.
    But on my hard drive, I did find a high resolution image of a CF 52 recovery disk.

    product_115_4f68d8b60d13f.jpg
     
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