USB not working

Discussion in '2015+ Alienware 13 / 15 / 17' started by llcamino, Jun 9, 2018.

  1. llcamino

    llcamino Notebook Enthusiast

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    I have a 13r3 and the right side USB port doesn't seem to recognize anything. Could anyone point me toward a way to troubleshoot this?

    Thanks
     
  2. llcamino

    llcamino Notebook Enthusiast

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    Bumping this for help and also to add that the usb port in question has power and will charge a cell phone. It just won't recognize any devices. I have updated the bios and according to Windows it has the latest drivers. So far Dell chat has not been able to help.
     
  3. Vasudev

    Vasudev Notebook Prophet

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    android or ios device?
     
  4. llcamino

    llcamino Notebook Enthusiast

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    Android. Also the light on a USB then drive will be on when plugged in but it doesn't show in file explorer. It does not even show "device not recognized".
     
  5. Vasudev

    Vasudev Notebook Prophet

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    MTP, correct? If so, go to device manager and choose update driver and choose the option called Let me pick the driver to install. You should see two MTP device driver listed, choose the second driver and you'll see incompatible driver warning, select yes and your device should work.
    Also, check the usb cable can transfer/deliver both power and data.
     
  6. llcamino

    llcamino Notebook Enthusiast

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    When plugging the phone into this port, I do not even get the usb option to chose MTP. The battery indicator just changes to show charging.

    When you mention the cable, do you mean inside the laptop attached to the motherboard? I'm not afraid to take it apart, I just wanted to clarify before opening it up. I assumed the USB port would all be soldered to the MB.
     
  7. Vasudev

    Vasudev Notebook Prophet

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    I meant USB cable itself.
    Are you sure you enabled USB debugging in android phone under Devleopment mode which can be achieved by clicking the build Number 7 times.
     
  8. llcamino

    llcamino Notebook Enthusiast

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    OEM cable for phone. USB debugging enabled. Still nothing. I don't even get the chime when the device is plugged in, just power.
     
  9. Vasudev

    Vasudev Notebook Prophet

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    Are you sure you selected Transfer files option on notification screen under the Menu/badge "Usb debugging Options"
     
  10. llcamino

    llcamino Notebook Enthusiast

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    On my phone (LG G5) I believe it is listed as "Select USB Configuration". Which is set to MTP.
     
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