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Tried your 1520's headphone jack?

Discussion in 'Dell' started by EnderSaves, Jul 13, 2007.

?

Does your 1520's headphone jack transmit hard drive/internal laptop distortion/feedback?

  1. Yes

    244 vote(s)
    73.5%
  2. No

    88 vote(s)
    26.5%
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  1. Jaymz

    Jaymz Notebook Evangelist

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    no weird sounds at all here on Audigy card :)
     
  2. mikeuvsc

    mikeuvsc Notebook Consultant

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    I really feel for you guys. My Dell screen is getting replaced because of dead pixels and graininess. I realize that these machines are mass produced and so there are going to be some quality issues and normally if I received a laptop with an issue I would suck it up and call to get the problem resolved. But Dell customer support is SO horrible that it's inhuman.

    I have a 1420 and don't seem to have an audio issue at all plugged into my jack or not. I had to be a jerk for them to come out and replace my screen, they tried to have me send it in even though I paid $120 extra for onsite, so I was a jerk and told them they are coming out here and replacing it, she finally agreed. I don't think I should have to be a jerk to get stuff done, and even then it only works half the time. Dell needs to improve their customer service before they start losing a serious amount of customers.
     
  3. auruminfinitum

    auruminfinitum Newbie

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    Bought a 1520 two weeks ago. Was really excited about this unit as a portable gaming rig. How annoying that something as simple as a headphone jack could make me want to return it. The distortion and noise was so freaking annoying while listening to music.

    Anyway, after getting the run around from Dell technical support "We assure you that Dell is not aware of any widespread problems with this model" I exercised my right to take advantage of their Total Satisfaction Policy.

    How amazing it was to start hearing everyone wanting to talk to me and telling me that they could help and that it wasn't necessary to return. I said to them "forget about it, I want my money back".

    So I am now awaiting a phonecall from the local courier agents to pick up my 3000 buck (aussie) heap of trash.

    I think I will buy an Asus G1S instead.

    Bad luck Dell, you ain't ever getting my money ever again!:mad:
     
  4. Cactapus

    Cactapus Notebook Geek

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    Never bothered to try one of the temporary fixes mentioned in this thread? Or getting a bluetooth/USB headset?

    Oh well.
     
  5. Jaymz

    Jaymz Notebook Evangelist

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    Think twice before buying that one. Support is even worse with Asus. They don't even have on site support. You will pay extra $500 for the same configuration and the build quality is not better ...
     
  6. GeominorAI

    GeominorAI Newbie

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    I've got a 1520 since July 15th and I've only noticed this problem recently when I actually used the headphone jack. (Although apparently it can be heard without the headphones.) It's terrible that Dell allows High Definition sound to be degraded to this. I've phoned Dell Technical Support in Canada today and they've told me that the only case in which this has happended was due to interference with the wireless LAN card. Taking out the card made no difference and they recommended that I go to customer support to get an exchange (or recredit and order a different model). Has anyone gotten a 1520 recently (this week) that has this problem or has it been fixed in the new shipments?
     
  7. coperi

    coperi Notebook Enthusiast

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    Ok, so it has been 3 days since I got my computer back from Dell after "Shannon" (Dell support Rep) had DHL come and pick my notebook for them to replace the motherboard which according to Dell is the only fix. I have to say that after they replaced the motherboard 90% of the noise is gone, now it is bearable; at this point I do not know if I should return the laptop and get my money back or just leave as it is and have Dell compensate for my troubles I got my Vostro on the 7/17 and yesterday was the first time that I really was able to sit down and use my computer the 21 days for refund are almost over.
     
  8. bmckenna

    bmckenna Notebook Guru

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    I think I'll be waiting until I hear reputably that Dell techs are able to fix the problem, and then I may call Dell to get a replacement mobo or whatever they're doing to fix the problem. At this point, I don't use my headphones often enough for it to be a problem, so I'm in no rush to get it fixed. Plus, the rest of it is so great, it just makes up for it.
     
  9. jamesmoon2

    jamesmoon2 Notebook Guru

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    I recieved my 1520 on July 17th... today i finally resolved the issue.
    First they wanted me to send my laptop in to dell depot so they could replace the mb. i said no and amd demanded that they send me a replacement laptop and give me $100 back. i recieved the replacement yesterday and spent 4.5 hours on the phone yesterday explaining that my problem was not fixed. i found it funny that no one i spoke to had heard of this problem before. I spent 40 min on the phone today and finally convinced them to send me an audigy card.
     
  10. SigmaSix

    SigmaSix Newbie

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    This needs to be fixed....or acknowledge by Dell regardless if we can fix it our selves. Some people find they can't fix it even with the solutions listed above.
     
  11. keter8

    keter8 Newbie

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    My Vostro 1400 has terrible noise in the headphone jack. The noise is there on A/C or battery, even when audio is muted. As I move my finger on the touchpad it hisses and pops even more. any fixes, or do I have to return the laptop?
     
  12. Administrator

    Administrator Administrator NBR Reviewer

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  13. rd9082

    rd9082 Newbie

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    yea i just got a 1520 a couple weeks ago
    ..got the same problem
    i also have a creative sound blaster x-fi expresscard
    i dont hear any static using that...however when the headphones are
    plugged into the expresscard..in a matter of mins
    it sounds like the headphones are short circuiting or something
    and stop working until i unplug them for a while..ive tried numerous headphones..same thing
    any clue wats going on?
     
  14. Whigy

    Whigy Notebook Enthusiast

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    i totally forgot abt the whine issue due to the frustration caused for the delay of my order. Now, as i see it being delivered sometime this week, i'm really worried :(. Keeping my fingers X.
     
  15. DurablePants

    DurablePants Notebook Consultant

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    even with the x-fi soundcard? oh man that sucks
     
  16. davron

    davron Notebook Evangelist

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    Has it been 21 days for me I can't figure out!
     
  17. southend517

    southend517 Notebook Enthusiast

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    the RMclock helped but it made it run hot, so my 2nd 1500 will be here on tomorrow If it has the noise I'm going to be pissed.
     
  18. nizzy1115

    nizzy1115 Notebook Prophet

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    anyone hear a whine not from the fan but a really high pitched noise coming from their laptop? on mine it starts and stops and sounds almost like morris code.

    i disabled the microphone on my laptop and the headphones seems to be a little better
     
  19. davron

    davron Notebook Evangelist

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    Morse code**

    Yes, I have the same problem but don't hear it unless I pit my ear next to the fan
     
  20. fox_91

    fox_91 Notebook Guru

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    Just wondering, if you get a USB sound card does it still make the noise? is it just a internal sound issue?
     
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