Thunderbolt Dock Problems?

Discussion in 'Dell XPS and Studio XPS' started by XPStester, Aug 11, 2021.

  1. XPStester

    XPStester Notebook Enthusiast

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    Curious if anyone else is seeing this behavior when alternating between using the laptop stand alone and docked.

    I have an XPS 17 with the WD19TBS Thunderbolt Dock, all peripherals are connected to the dock including two monitors, keyboard, ethernet, speakers, and a external drive.

    I regularly switch between docked and stand-alone use.

    When I want to leave the dock I put the laptop to sleep, unplug it and go. When I go to use the laptop, about 50% of the time I cannot get wifi to turn on (I have it set to turn on manually). I have to reboot to get wifi in these cases.

    After using the laptop stand-alone, I'll put it to sleep. When I get back to my desk and plug in the dock connection, the laptop wakes up but often it does not reconnect the ethernet connection, or the keyboard will be missing, or the mouse, or all of the above. Rebooting will fix this, although sometimes I have to reboot multiple times to regain all the peripherals.

    Is this par for the course for those of us that regularly dock/undock, or should I expect more?

    thx, Dave
     
  2. Reciever

    Reciever D! For Dragon!

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    Not an informed member on docks but just curious, what happens when you wake the laptop and then plug in the dock? Do you see the same behavior?

    I work with wd15 and wd19 docks but that is for production (sccm) due to the new models moving away from the barrel plug

    I don't see xps machines often in my line of work, just latitudes and precisions.
     
  3. XPStester

    XPStester Notebook Enthusiast

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    Good question, for me the docked laptop stays closed since I don't need the additional screen and don't have extra desk space. Connecting to the dock after remote use wakes it from sleep even though the lid stays closed. I'll give it a try tomorrow.
     
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