The Ongoing Disasters of the EPIC Games Store

Discussion in 'Gaming (Software and Graphics Cards)' started by hmscott, Feb 3, 2019.

  1. saturnotaku

    saturnotaku Notebook Nobel Laureate

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    So it's like PlayStation Plus. Don't feel like signing up for another subscription service, so I'll probably pass on this one.

    An "update" (if you can call it that) on the S3 situation: https://www.kickstarter.com/projects/ysnet/shenmue-3/posts/2536393

    As I said in my comment on the page, there's not much for them to discuss. They simply need to provide the Steam keys that have been advertised since the launch of the campaign. At this point, I wouldn't even really care if I didn't get a physical disc for PC, as long as I can play it on the platform I paid for.

    Well before this change was announced, I had signed up for an Epic account. Well, not any more.

    Capture.JPG
     
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  2. hmscott

    hmscott Notebook Nobel Laureate

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    A true Shenmue III fan expresses his EPIC disappointment...I can relate to his pain...

    Shenmue 3 is now an Epic Games Store exclusive: Do you know where refunds hangout?
    It'sAGundam
    Published on Jun 11, 2019


    Heads up, there is now a Steam Community for EPIC rants:
    https://steamcommunity.com/groups/NoExclusiveGames
     
    Last edited: Jun 15, 2019
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  3. hmscott

    hmscott Notebook Nobel Laureate

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    In an amazing turn of events, PC backers unhappy with the EPIC "Shanghai" of Shenmue 3 will be able to get switched to PS4, or both a EGS and a Steam Key for PC, or get a full refunds for Shenmue 3. Details are still being worked out, see below.
    https://www.kickstarter.com/projects/ysnet/shenmue-3/posts/2553891

    "...
    Response Policy

    The team would like to offer the following:

    Version Availability

    a. PC Physical: Package (Disc) + EGS Key

    b. PC Digital: EGS Key

    c. PS4 Physical: Package (Disc)

    d. PS4 Digital: PSN Voucher Code

    *If selecting either the PC Physical or PC Digital version, an option to also receive a Steam key one year later will be available. Backers must manually select this option in the survey to receive the Steam key.

    **If you had previously selected PC and want to change to PS4 or vice versa, you may do so.
    ...
    Concerning Refunds

    Along with Deep Silver and Epic Games, we have agreed that should the above proposal not be acceptable to backers, refund requests will be honored.

    Details concerning the refund request process will be announced in a following update. We ask for your patience until that time.

    *In the case rewards within your reward tier, such as in-game content, have already been created and implemented, a full refund may not be possible."
     
    Last edited: Jul 2, 2019
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  4. JRE84

    JRE84 Notebook Deity

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    hmscott I suppose this should be a private message however I was wondering if you could teach me how to properly search the interent so I can help NBR as a whole, and maybe help more people out besides recommending laptops to people...your insight is out of this world and I have no Idea how you do it...I just did a genius IQ test And I got all the questions right it was through an australian newspaper. So I have potential, however I never seem to apply myself, I'm always lazily carrying out tasks and duties. sometimes people can have great potential but never exploit their strengths.
     
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  5. hmscott

    hmscott Notebook Nobel Laureate

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    Update: If you made the mistake of signing up for Epic Games Store you should check your inventory to make sure all of your installed games are represented in the list of games you "own". If you ever need to install on another computer or need to reinstall Windows on your current computer you may find you can't install free or purchased games older than 90 days in your visible inventory. Make sure you keep your purchase confirmation emails and for your free videos request confirmation by Epic Customer Service so you have a record of the "purchase" as EGS doesn't currently (or in the past) send out confirmation of your free games purchases.

    Epic Games Store Fail Update: Purchase History Broken and Tim Sweeney Responds



    SidAlpha has a number of EGS related coverage, check out his video uploads:
    https://www.youtube.com/user/GreyWolf779/videos

    dl;dr - It appears there are multiple problems with the games list for users on EGS. It only shows 90 days inventory for games purchased, and for many their free "purchases" done get a confirmation so if the listing drops off the inventory they can't re-install. This appears to happen for purchased games too as mentioned by a post I'll include below. Users have tried to reinstall free games, find it's missing, try to get Epic to restore the inventory listing for the game and Epic refuses and there is no evidence of "purchase" so they have to purchase it if they want it back.

    Here's some information links about the subject and some posts:

    Epic Games Store FAILS AGAIN Removes games from customer accounts
    SidAlpha
    Published on Jul 15, 2019


    SidAlpha 1 week ago
    "Tim Sweeney has responded on Twitter. Here is the link to that response: https://twitter.com/TimSweeneyEpic/status/1150990046717255682?s=20 While his 2nd post does not make as much sense, I have sent him a DM directly in an attempt to see some of these issues resolved if possible. While I don't exactly have high hopes for a response, I'll make every attempt to help those who have lost games and/or accounts."

    Sid Alpha and Tim Sweeny interact, lots of other good comments as well
    https://twitter.com/TimSweeneyEpic/status/1150990046717255682?s=20

    ChodaBoy ‏ @chodaboy Jul 16
    Replying to @TimSweeneyEpic @SidAlpha @EpicGames
    I only have 1 Epic Games Account. My Library shows 17 games, the 90 day Purchase History shows only 9. How do I see my FULL Purchase History to see if all 17 games are there?

    Epic Games‏ Verified account @EpicGames Jul 16
    We currently show the last 90 days in your purchase history but are working to update to show your full history that is in our database.

    Akillermon‏ @Akillermon1 Jul 16
    Replying to @TimSweeneyEpic @SidAlpha @EpicGames
    "put in a ticket and did not get a number or email to confirm you got my ticket.. missing a bunch of games from purchase history but they are still in my library.. Fix your Epic"

    Aemony‏ @_Aemony Jul 17
    "Any plans to enable mail notices when redeeming codes or free games? That would be helpful as it would leave a paper trail in users' mailboxes, and not only be on the purchase history page, of when a game was redeemed or unlocked."

    Tim Sweeney‏ @TimSweeneyEpic Jul 17
    "The team is working on this right now, but isn’t sure about timing."

    Znonymous‏ @Znonymous1
    Replying to @TimSweeneyEpic @_Aemony and
    I"t gonna be before they even have shopping cart! LUL"

    Jimmy 'JR' Ray Tyner‏ @MachaPanta Jul 18
    Replying to @TimSweeneyEpic @SidAlpha @EpicGames
    Email: novothule@gmail.com Missing games: Slime Rancher, Rime, Overcooked, I do not know how to find my support ticket numbers?

    More links to other threads mentioned in the video + additional:

    turns out "free" games from Epic is...
    https://steamcommunity.com/groups/NoExclusiveGames/discussions/0/1640916564838707697/

    https://www.reddit.com/r/EpicGamesPC/comments/cc6xvs/why_are_my_egs_free_games_gone/
    TL;DR those "free" game is not tied to your account.

    https://twitter.com/TrialMacameau/status/1149441055298850816?s=09

    https://www.trustpilot.com/reviews/5d094286b055990650fa6785
    https://www.trustpilot.com/reviews/5d16fb4942fa560af42eaf67

    Edit: CORRECTION! Free games from Epic are not permanently tied to your account."

    We don´t need Epic game store
    https://steamcommunity.com/groups/NoExclusiveGames#announcements/detail/1598132368383517736

    For this subreddit, replace the **** with "the bird":

    Epic Games Store Fail Update: Purchase History Broken and Tim Sweeney Re...
    https://www.reddit.com/r/****epic/comments/ce5nwq/epic_games_store_fail_update_purchase_history/
    How to Delete your Epic Account.PNG

    Update:

    Epic Games Store: Missing Games SOLVED Tim Sweeney listened and acted
    SidAlpha
    Published on Jul 19, 2019
    Over the course of this week there has been a lot going on with Epic Games and the Epic Games Store due to my original video outlining missing games. Since then we have found missing payment history and surprisingly enough, Tim Sweeney responded to me on Twitter and has been open in DM’s about resolving this issue. As a result, my main recommendations have already been implemented and in this video I discuss what exactly has been happening, as well as a special hat tip to a very special Games Journalist.
     
    Last edited: Jul 28, 2019
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  6. joluke

    joluke Notebook Deity

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    Epic is better and better /facepalm...
    Thank god I removed its client from my computer. What a mess
     
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  7. NB_Neenja

    NB_Neenja Notebook Consultant

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    I must have been living under a rock because this is the first time I hear about this.

    But yeah generally speaking, not a good look for a dev to threaten the PC community. Pretty immature.

    Also EGS removing free games from people's libraries is shady as hell. Hope they rectify this situation soon, or they should be ostracized.
     
    Last edited by a moderator: Jul 29, 2019
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  8. hmscott

    hmscott Notebook Nobel Laureate

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    Yup, and lots of stuff has happened since, plenty of interesting reading to catch up on. :)
     
  9. cucubits

    cucubits Notebook Evangelist

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    Just reporting in.
    I'm still not playing Metro, haven't given in to the Epic mess and I have to say it's painful.

    A suggestion to help replace the urge to play, is to read the books. I've learned that the series is based on books only about a year ago and I have to say they are an excellent read.

    Look up Metro 2033 by Dmitry Glukhovsky (there's 3 books).
     
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  10. NuclearLizard

    NuclearLizard Notebook Deity

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    It's on the windows store now if you get the game pass. The new Xbox app makes it quite a bit less painful. Lol

    Sent from my LM-Q710.FGN using Tapatalk
     
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