***The Official MSI GT72 Dominator Pro (GTX-980M) Owner?s Lounge***

Discussion in 'MSI Reviews & Owners' Lounges' started by -=$tR|k3r=-, Oct 7, 2014.

  1. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Man, terribly sorry to hear that. :(
    Back to square, and gotta wait longer for it.
    Call them and complain about it.
     
  2. Tommy Moore

    Tommy Moore Notebook Enthusiast

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    I ended up doing just that. The guy said that sending just the power brick is their normal procedure, and apologized that it was not made clear to me the first time to keep my cord. He also agreed to send me a new cord, so there is that.

    Sadly, no support ticket seems to have been filed this time on my account. I might be being paranoid, but I worry that my new request could have slipped through the cracks.

    I'll give them this, it is never the same issue over and over. It's a new one each time.

    The guy I spoke with the first time is who I blame mostly. He was a bit of a hassle to deal with and even tried to convince me to send the entire laptop back a second time despite knowing for a fact the issue was just with the adapter (I had tested everything by that point). Maybe if he had been less adamant on a full RMA, he would have remembered to inform me not to send my power cord for the cross shipment.
     
  3. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Which country did this happen?
    Hopefully they pick up the ball this time.
     
  4. mikeypinero

    mikeypinero Notebook Consultant

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    Hello everyone.
    I just got a new unit ( bought on another website) after my first return 2QD MSI GT72 , and have exactly the same defect of ghosting on the screen , but this Time the Affected area is much higher .

    Maybe all Units With LG IPS panel have this problem and no one has noticed yet? That it 's too coincidental fail 2 of 2 units..

    I am seriously Considering return the laptop one more time and go to buy a different model (maybe a AW17 or P750ZM )
     
  5. ryzeki

    ryzeki Super Moderator Super Moderator

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    What's the ghosting issue with the panel?
     
  6. mikeypinero

    mikeypinero Notebook Consultant

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    Here ar a pictures with example:

    [​IMG]
    [​IMG]
    [​IMG]
     
  7. Meaker@Sager

    Meaker@Sager Company Representative

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    That really is not normal :s
     
  8. mikeypinero

    mikeypinero Notebook Consultant

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    This is my second Msi GT72 with a same problem...
     
  9. DimitrisCSD

    DimitrisCSD Notebook Consultant

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    Starting to feel happy I have the "crappy" TN panel suddenly :p
     
    RazieLUX likes this.
  10. SAiLO

    SAiLO Notebook Evangelist

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    That's very unlucky. Did you complain to MSI?
     
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