The laptop is randomly shutting down

Discussion in 'Gigabyte and Aorus' started by Luka Reeson, Nov 4, 2020.

  1. Luka Reeson

    Luka Reeson Notebook Enthusiast

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    Hello,

    About two years ago I bought Aorus x7 DT v8. One month ago, I had to remove the battery since it has inflated and I've been running directly on the power adapter ever since.

    Recently, the laptop started randomly shutting down, while gaming or just watching Youtube, and the weird thing is, I cannot power it back on unless I disconnect the power cable and wait 2-3 minutes. Just yesterday, it shut down twice.

    The laptop is not overheating, since I'm constantly monitoring the temperatures and cleaning the fans and heatsinks on a regular basis. The CPU and GPU are not overclocked.

    It's very hard to tell what could be causing these sudden shutdowns since there is no message or anything. It could be the power adapter itself, but I did measure the output voltage and it showed 19.1V, while on the adapter it's written 19.5V.

    I would gladly test with another adapter, but the one that came with the laptop is 250 watts, and not a single store in my country sells such adapter. I only found the same one on Gigabyte US store, but they don't ship into my country (Slovenia).

    Also, do you think the laptop may try to switch power over to the battery, and since there is none, it turns off? Even if so, why starting to do that now, and not when I removed the battery over a month ago?

    At this point, I'm not sure how to troubleshoot this...

    Any thoughts?
     
  2. Shin Falcon

    Shin Falcon Notebook Guru

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    Hello,
    I don't think your lack of battery is causing you these shutdowns. If you have to wait some time before you can turn it on, it seems a security. Monitoring your temps will not say you if VRM is overheating for exemple.
    If you have a LED indicator on your 250w adapter, then it can be helpfull to see if the LED is still ON or not.
    Maybe describing your config can help too (CPU, GPU...)
    If your battery has inflated, it can be a sign of something wrong on the supply or on the main board.
    I can be wrong, wait for others to confirm :)
     
  3. Luka Reeson

    Luka Reeson Notebook Enthusiast

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    I see. I don't see how VRM could overheat, because yesterday I left the laptop in an idle while having dinner, and when I came back, it was turned off. I checked the LED on the adapter and it was still on. Also what I noticed, these shutdowns occur in the evening hours, meaning after around 8 hours of regular work (not gaming).

    Today I got a reply from Gigabyte eSupport, and they said I should first update the drivers and all that, which I did, and if the problem still persists, I should do a completer reinstall of Windows. I'm planning to do that later today, but I think this is a hardware related issue. My last resort is to send it to the repair centre.
     
  4. Shin Falcon

    Shin Falcon Notebook Guru

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    I, too, think of a hardware issue.
    If your adapter have a removable cord, you can try changing it.
    If the LED was ON when you came back doesn't mean it was not OFF when the shutdown occured, then ON 2-3 minutes later.
     
  5. Luka Reeson

    Luka Reeson Notebook Enthusiast

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    Fair point. I could replace the removable cord, but I don't think this is the cause. I will keep an eye on the adapter when this happens again.
     
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