1. You may have noticed things look a little different around here - we've switched to a new platform (XenForo) and have some new forum styles and features. This how-to guide will help you find your way around. If you find anything that looks strange, post it in this thread.

The DELL Studio XPS 13 horror thread

Discussion in 'Dell XPS and Studio XPS' started by Biko65, Feb 2, 2009.

Thread Status:
Not open for further replies.
  1. Biko65

    Biko65 Notebook Enthusiast

    Messages:
    13
    Likes Received:
    0
    Trophy Points:
    5
    Well, here are the specs :

    Studio xps 13
    Processor :Intel® Core™2 Duo Processor P8600 (2.40GHz)
    Operating system :Genuine Windows Vista ultimate 32
    Memory :4GB DDR3 SDRAM
    Monitor :13.3” WXGA WLED Display
    Hard Drive: 500GB 5400rpm SATA Hard Drive
    Optical Drive :Slot load 8X max DVD+/-RW* Drive with DVD+R
    Graphic Card :NVIDIA® GeForce® 9500GE graphics
    Wireless Network Card ell Wireless 1515 802.11n Mini-Card
    Bluetooth option

    Arrived three days ago in Verona (Italy) from the polish fab.
    Please keep in mind that I'm a Dell "aficionado" as this is my third laptop from them ( the last was a Inspiron 6000), so, no preconceived at all...


    So far :

    Problems with the IDT High Def Audio driver

    - Stacsv.exe service (responsible for automatically detect where you plug the earphones) goes to 50 % of CPU all the time after startup ( it chokes one of the 2 cores) and there's a lot of people having the same issue with this Audio card, just search the inet, I disabled the service and this seems to fix it for the moment...

    - if you close the cover of the XPS, when reopened, the earphones, no longer works...you need to reinstall the IDT drivers in order to make them work again or....I temporarily fix it by installing an older driver version (6.10.0.6047,A08 just look for the R196492.exe file in Dell repository), but this sounds no good to me, anyway...


    General problem

    Freeze !!! Freeze !!! Freeze !!! Freeze !!! Freeze !!! Freeze !!! Freeze !!!

    Today it freezed up at least 10 times, in random situations....just after booting, or scrolling an IE page, or just running VmWare.

    The notebook got completely stuck, so the only chance is to forcely shut it down.
    I don't think the temperature is responsible for this (got it with SIW.exe):

    ----- [Sensor] ------
    ----- [DELLXPS] ----------------------------------------------------------------

    Sensor Value Min Max
    ACPI
    Temperatures
    THRM 60 °C (139 °F) 55 °C (130 °F) 60 °C (139 °F)
    Intel Mobile Core 2 Duo P8600
    Temperatures
    Core #0 49 °C (120 °F) 48 °C (118 °F) 52 °C (125 °F)
    Core #1 47 °C (116 °F) 44 °C (111 °F) 50 °C (121 °F)
    GeForce 9500M (GF 9200MGS + GF 9400MG)
    Temperatures
    GPU Core 56 °C (132 °F) 54 °C (129 °F) 56 °C (132 °F)
    GeForce 9500M (GF 9400MG + GF 9200MGS)
    Temperatures
    GPU Core 61 °C (141 °F) 57 °C (134 °F) 61 °C (141 °F)


    Nor the Dell diagnostic ( Fn + Power UP) reported any problem....

    Last but not least....if you go to http://www.thesycon.de/eng/free_download.shtml
    download and run the free, tiny utility to measure the DPC Latency, I had the pleasure to see that my brand new XPS is flawed with latency problems, unlike is older and slower Inspiron 6000...

    I quote from thesicon website :
    --------------------------------------------------------------------------------------
    Thesycon's DPC Latency Checker is a Windows tool that analyses the capabilities of a computer system to handle real-time data streams properly. It may help to find the cause for interruptions in real-time audio and video streams, also known as drop-outs.
    --------------------------------------------------------------------------------------

    Just what I needed, since plugging my Stratocaster Guitar through my (already flawlessly working elsewere) RockFrog USB Interface onto the XPS, all I get are thousands of clicks and pops....!!!!

    I'm tired of fighting with my new Dell, which was the winner when I choosed between XPS and MacBook Pro, and, yeah I know it was just out, but considering to return it, seriously.

    Someone experienced the same issues ? ( "aeasaeas " I know your freezes as well...)

    Ciao

    Andrea
     
  2. Bog

    Bog Losing it...

    Messages:
    6,046
    Likes Received:
    7
    Trophy Points:
    206
    I do recommend that you simply return it.
     
  3. Nition

    Nition Guest

    Messages:
    323
    Likes Received:
    0
    Trophy Points:
    0
    Yeah I had mine freeze, but only once. It freezes every time I use the eSATA port though.

    e: I ran the latency test. Yeah, I see what you mean. Did you isolate what's causing it specifically?
     
  4. tianxia

    tianxia kitty!!!

    Messages:
    2,612
    Likes Received:
    0
    Trophy Points:
    55
    wow id return it if i were you. safe some future rant as well.
     
  5. theguac

    theguac Notebook Evangelist

    Messages:
    300
    Likes Received:
    2
    Trophy Points:
    31
    Man, if more people come up with these problems, I might cancel or return. That's ridiculous that Dell would ship such a problem-ridden laptop. Do the problems get better after reformatting? I was hesitant about buying from Dell but I thought they would have gotten better so I took a chance--looks like my fears are becoming a reality. Hopefully these problems are not in the US version but they probably will be.
     
  6. slowdown117

    slowdown117 Notebook Consultant

    Messages:
    230
    Likes Received:
    0
    Trophy Points:
    30
    First, I give you props on the thread name.:D
    Second, after reading your post the title is justified.
    I am in awe of the absolute garbage that is being passed of as a computer these days.

    The one thing that I may be able to help you with is your DPC latency. As you stated, the audio clicks, pops, and dropouts are indeed a result of horrifying DPC latency. The culprit - your Dell wireless card.

    All of the Dell branded wireless cards are made by Broadcom. Apparently Broadcom doesn't care that their wireless adapters are guilty of outrageous DPC spikes and are ruining people's audio. They don't see this as a problem and neither does Dell. Don't bother talking to them about it. They will play stupid and try every tactic to distract you.

    You can disable that thing and your monster spikes that are killing your audio should go away. But the permanent solution is pull that piece of garbage out of your machine and install an Intel wireless adapter. Doesn't matter if it's the Intell 3495 or the 4695. They are both awesome and are superior for DPC problems.

    I wish people would read these forums before they buy. There are numerous threads that talk about this DPC problem with Broadcom. I myself and others have advised that people steer clear of the Dell brand wireless.

    Some users have reported some relief from DPC spikes with updated drivers, but it is my opinion that don't even bother. After extensive research I have concluded that it's best to just not buy Dell's wireless adapters (If and when they correct this issue, they would be just fine to purchase). Intell adapters do not ever suffer from DPC spikes at this time.;)

    Disable that pile of crud and see if your spikes disappear. It will be horrifying to know that you do this and nothing changes. But this mainboard that Dell put in that machine might be a real gem.:rolleyes:
     
  7. a36

    a36 Notebook Consultant

    Messages:
    122
    Likes Received:
    0
    Trophy Points:
    30
    you're not alone and like the 5th-6th person i've read of that's been afflicted with this since people started receiving their XPS 13 shipments. seems to happen a lot, sorry, should have stuck with Lats if you were going to stay with Dell. their consumer line seems like s**t lately.
     
  8. Commander Wolf

    Commander Wolf can i haz broadwell? Super Moderator

    Messages:
    8,233
    Likes Received:
    54
    Trophy Points:
    216
    Save for the latency issue, it seems like everything else is a software problem... I'd venture you'll take care of most of your issues with a reinstall. The temps look pretty normal, so they probably aren't the source of your problem(s).
     
  9. Nition

    Nition Guest

    Messages:
    323
    Likes Received:
    0
    Trophy Points:
    0
    I tried disabling, even uninstalling my wireless card, but it didn't seem to make a difference on mine. The latency spike comes in an even pattern though, so it's got to be something like that causing it.

    I thought maybe it'd be helpful to consolidate 1340 issues into one big thread so I made one here. Biko65, I quoted you for the latency app, if you don't mind.
     
  10. slowdown117

    slowdown117 Notebook Consultant

    Messages:
    230
    Likes Received:
    0
    Trophy Points:
    30
    Biko65, save yourself some aggravation, and return that thing if you are still in the time frame. The freezing problems alone are pretty much all that I would need to return it before another day go's by.

    I'm really sorry that didn't help you. That last line in my post about the mainboard must be true from what you are saying. If that latency doesn't go away with all of you cards disabled, then it's in the mainboard itself.

    Return that thing before it consumes you.
     
  11. bcc

    bcc Notebook Consultant

    Messages:
    171
    Likes Received:
    0
    Trophy Points:
    30
    The xps 13's wireless lan card is the 'dell wireless 1515 802.11n half mini-card' which is atheros based not broadcom based. Looks like the dell 1510 was the broadcom based card.
     
  12. jbd3030

    jbd3030 Notebook Enthusiast

    Messages:
    28
    Likes Received:
    0
    Trophy Points:
    5
    I wouldn't be so quick to cancel your order. Test it as soon as it arrives and if there are problems, send it back. My bet is it will be just fine.

    There only seems to be a few people on this forum having actual problems with this machine. I'm sure thousands of people are completely satisfied. People tend to tell the world when they have a problem but if everything is great, 9/10 will stop reading a forum like this much less post about it.

    I too hope that the US models have less problems. I have been researching a new laptop for months now and this is by far the best for its price.

    To those who have significant problems you should return it and get a new one or a refund.
     
  13. aeasaeas

    aeasaeas Newbie

    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    5
    yes Biko65 ,,, i was having many many freezing situation before for like every 10 mints or so ,,, after i reformat the whole hard drive and repartition it and make fresh windows install , the problem still there but a bit better now it freezes up once every 3 - 4 hours, its nor periodically issue its just frequents as 4 or 5 times a day which is for me still frustrating.
     
  14. slowdown117

    slowdown117 Notebook Consultant

    Messages:
    230
    Likes Received:
    0
    Trophy Points:
    30
    Thanks for pointing that out. I was not aware that Dell picked up a new wireless maker.

    This Studio XPS 13 so far looks like a real lemmon. But on the bright side they have Atheros wireless now.;)
     
  15. slowdown117

    slowdown117 Notebook Consultant

    Messages:
    230
    Likes Received:
    0
    Trophy Points:
    30
    Most of the time, there's only one thing that causes freezing the way that has been described by the OP and that is heat. I predict this particular model to be a tragedy of bad engineering. We shall see. I strongly vote dump that thing.

    Reminder: Dell starts counting the 21 days from the date of invoice, not starting when you receive the unit.:confused: :mad:
     
  16. a36

    a36 Notebook Consultant

    Messages:
    122
    Likes Received:
    0
    Trophy Points:
    30
    excellent, you've managed to get it within Dell's acceptable limits ;)
     
  17. slowdown117

    slowdown117 Notebook Consultant

    Messages:
    230
    Likes Received:
    0
    Trophy Points:
    30
    LMAO a36! Nice timing.;)

    Edit: (slowdown is still laughing at this. Dell's acceptable limits! That's just priceless!)
     
  18. Cin'

    Cin' Anathema

    Messages:
    15,410
    Likes Received:
    74
    Trophy Points:
    466
    Originating Poster:

    If this was happening to me, I would return for a replacement (new).

    Don't you have a 7 day period for returns? :confused: :eek:

    For the price you pay for a lappy' you shouldn't have to deal with this stuff..or the qualms of trying to fix. ;)


    Cin ;) :)
     
  19. a36

    a36 Notebook Consultant

    Messages:
    122
    Likes Received:
    0
    Trophy Points:
    30
    thanks! Dell makes it so easy sometimes :D

    like designing vents in the back of a notebook that get covered when the lid is open ;)

    or maybe, just maybe they did that on purpose to help with air circulation when the laptop isn't on! :eek: :confused:
     
  20. SpeedyMods

    SpeedyMods Notebook Deity

    Messages:
    1,336
    Likes Received:
    0
    Trophy Points:
    55
    Ok, going from similar problems with the Latitudes, which we have mostly found solutions for I have a couple of recommendations.

    First, uninstall the IDT audio driver completely. Use the driver built into Vista, it works fine and there are no crashes or high CPU usage.

    Check what version of the Intel Matrix Storage Manager you are using. If you are up to it, you might want to try this to see if it improves the latency. It made a huge difference for mine when I changed to this version.
    - Uninstall the Intel Matrix Storage Manager from the Control Panel - Uninstall a Program
    - Go to the device manager, go to IDE ATA/ATAPI controllers, double click on "Intel ICH9....." and uninstall the driver. Check the box that says to delete the driver from your computer.
    - Download: http://support.dell.com/support/dow...1&impid=-1&formatcnt=1&libid=41&fileid=261250
    - Go back to the device manager and right click on SATA controller, and install the driver. Click to choose the driver you want to install and point windows to look into the folder that was created when you ran the download.

    You should then have v8.2.2.1001 of the Intel Matrix Storage Manager.

    NOTE: If you didn't understand the above instructions, DON'T try it!

    Greg

    Edit: You guys might want to take a look into the Latitude forums, specifically this thread: http://forum.notebookreview.com/showthread.php?t=297054&page=25
     
Thread Status:
Not open for further replies.

Share This Page