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T61 Delayed

Discussion in 'Lenovo' started by TroubledMind, May 29, 2007.

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  1. TroubledMind

    TroubledMind Notebook Guru

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    I just received an email this morning from lenovo stating that my order is now delayed from 1 to 30 days. I thought I was making a good decision ordering from them but now I am sort of starting to regret it. I know a few other people on this forum ordered the same time I did (5/9) and had the same estimated shipping date (5/28) I would like to know if their order also got delayed. I also read on another thread something about a shortage of nvidia cards, that doesn't matter because mine had integrated graphics. I don't need my laptop anytime soon, but it's just the principle of the matter. Maybe I should cancel and get something different.
     
  2. Jimco

    Jimco Notebook Consultant

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    I'm VERY close to doing the same. I ordered mine on 5/20. I'm going to call this morning and find out shipping dates, but I expect that it's been delayed as well. I'm in the middle of writing a book and getting ready to go on vacation, so my desktop is out of the picture and I need a replacement for my current laptop.

    So goes it when buying brand new hardware. Always an adventure.
     
  3. jd1010

    jd1010 Notebook Evangelist

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    I ordered mine on 5/11 and still have a shipping date of 5/30. I have no doubt in my mind that once tomorrow passes the shipping date will be pushed back. If people who had earlier ship dates than me haven't recieved them why would I be the exception.

    Lenovo is not dealing with this properly. They're setting themselves up for failure by not informing customers why they're computers are being delayed. Be upfront with your customers...they obviously knew last week that my computer wouldn't be getting shipped on time. They should send emails out explaining the reason for the delay, whether it be a shortage of part or a bug with the systems being created. Don't wait until after the estimated shipping date to send out an email saying your shipment is delayed and not give a reason.

    Maybe I should've went with the HP dv. It would've been a few hundered less and I would've already had it in my hands.
     
  4. Greg

    Greg Super Moderator Super Moderator

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    I've been hearing a LOT about Levono laptops being delayed for long periods of time. I'd give them a call.
     
  5. jd1010

    jd1010 Notebook Evangelist

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    jimco, they will run around the issue with you. I called on friday trying to find out an update on my system besides the "in process" status and they don't tell you anything. If you have the august shipping date I don't know, but I'm sure they have some canned response.
     
  6. Jimco

    Jimco Notebook Consultant

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    I just bit the bullet and ordered from PC Connection before all of you swarm over there and they run out. The only thing I gave on was that I got a T7300 instead of a T7500 (probably a better choice), a 5400rpm instead of 7200rpm (oh well), and I gave up the Intel Turbo Memory. I figure I can get the 7200HD drive (isn't that what they call it?) when it releases and fix both of those with likely better performance. Also getting a 6-cell instead of 7-cell, but that's okay.

    PC Connection will ship it today and I'll have it tomorrow. I did have to pay for Vista Ultimate Edition even though I've already got it, but no biggie.

    Now I just need to cancel my Lenovo order and I'll be set. I feel a little hypocritical since I said yesterday that people were overreacting, but today's developments with delays from Lenovo make me worry that it won't be getting better anytime soon.
     
  7. Jimco

    Jimco Notebook Consultant

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    There are a whole slew of options now that, if selected, say they will delay your shipment. They may as well just say that if you select a computer, it will delay your computer. :)

    I was on hold on the chat tool and number 1 in queue to cancel my order. I waited at number 1 for about 45 minutes and then dropped. I immediately reconnected and now it says I'm at number 18 in the queue. Seems like Lenovo's having a few issues.

    I'm glad I'm not answering phones at Lenovo today! I imagine that some people are probably going to be upset with them.
     
  8. jmwein

    jmwein Notebook Evangelist

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    So around when should i expect the computer that i ordered on 5/13?
     
  9. TroubledMind

    TroubledMind Notebook Guru

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    I don't know, I got such a good deal on the thing, even the recent sales are more expensive then what I payed. Like I said before I think I would like the notebook a great deal, I don't need it anytime soon. I would definitely like it before I go back to college at the end of august. The only other thing I am considering is canceling my T61 order and ordering the Dell XPS m1210, that or maybe an X60
     
  10. Jimco

    Jimco Notebook Consultant

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    Apparently, orders that were supposed to ship today are delayed at least 30 days. My order is supposed to ship in a week, and by then, Lord only knows how long the delay will be.

    I don't think anyone could answer your question except to say that it won't be anytime soon. :(
     
  11. jd1010

    jd1010 Notebook Evangelist

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    jmwein, 2-3 weeks about. Was just told by lenovo sales rep that t61's have been "rejected by the factory". She said they were going to try and resolve the problem and that once they do it'll take 2-3 weeks. She said "it could be shorter but I can't say that for sure." By the sound of it I'd be surprised if I recieved my laptop by july 1st.
     
  12. jmwein

    jmwein Notebook Evangelist

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    Where can I find a copy of the Lenovo internal memo?
     
  13. Jimco

    Jimco Notebook Consultant

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    If someone's on hold in front of me in the queue, can I give you my order number so you can cancel for me? :)
     
  14. s4iscool

    s4iscool Notebook Deity

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    "Hi team,

    Please be advised that the August esd's on the new T61 orders are incorrect.

    These systems should have a 2 to 3 week ship eta.

    We are working to fix this issue asap.

    Thanks! "
     
  15. s4iscool

    s4iscool Notebook Deity

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    ha, let us know how the cancellation goes. If they are delayed for sure, then I willl cancel mine as well. If they tell you its in production...what can you do?
     
  16. jmwein

    jmwein Notebook Evangelist

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    I don't understand...if there is a problem with them than what about the people who already received their T61's? Did they get lemons?!?!?
     
  17. birdguy

    birdguy Notebook Geek

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    it'll takes a few days for them to get confirmation from the warehouse to confirm your cancellation, they'll be able to cancel your order as long as they haven't shipped it. in this situation, you shouldn't have a problem, jus tneed to wait for their warehouse to comeback with an assurance that it hasn't been shipped. that's what happened to me last week when i tried to cancel.
     
  18. jmwein

    jmwein Notebook Evangelist

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    What if I already received my docking station? I haven't opened the box yet in fear that something like this might happen but if I cancel my order will I be able to return that as well??
     
  19. birdguy

    birdguy Notebook Geek

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    you need to call lenovo
     
  20. jd1010

    jd1010 Notebook Evangelist

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    I'm sure you can return it for a full refund if it's unopened. I ordered a mini dock off ebay and a 25 ft dvi to hdmi wire. I can't return those now. My first experience with lenovo and everything has been negative so far.
     

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