System Exchange Thoughts

Discussion in 'Alienware 18 and M18x' started by rsaodom, Jan 22, 2017.

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  1. rsaodom

    rsaodom Notebook Enthusiast

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    Hello forum!

    I just found this forum and I am a first time poster. I would like to ask opinions on a system exchange option that I received from Dell/Alienware for my Alienware 18.

    Here is my current configuration:

    Alienware 18
    CPU Intel core I-7-4810MQ up to 3.6 with 4 cores
    16 GB memory
    80 GB SSD mSATA drive
    1 TB SATA hard drive
    Duel AMD 295X in crossfire
    Blu Ray drive

    Here is the system offered in exchange:

    Alienware 17R4
    CPU Intel core i7-6700HQ up to 3.5 GHz
    8 GB Ram
    1 TB SATA hard drive
    Nvidia GTX 1060 6GB

    I was approved a system exchange on December 23 and just got the this system to review almost a month later. They said they would try to up the memory, but they say everything else is compatible with my current system. I wanted to see what others think before I continue working with them.

    I sincerely appreciate anyone's comments and thoughts.
     
    Last edited: Jan 22, 2017
  2. don_svetlio

    don_svetlio In the Pipe, Five by Five.

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    GPU-wise, the 1060 should be a bit more powerful but MUCH more efficient and thus quieter. CPU-wise, the 6700HQ will be about 10% slower than your current 4810MQ. Otherwise, storage and memory are straight forward to understand.

    EDIT: If Dell up the memory to 16GB, I'd take it and buy an SSD.
     
    Last edited: Jan 22, 2017
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  3. MogRules

    MogRules Notebook Deity

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    Personally I would tell them to pound sand. They are offering you HALF the memory :confused:, no SSD, No OC on your CPU and literally the lowest GPU option available in that model :mad:. I won't even begin to touch on the endless supply of problems with the new models, I will let you decide if you really want to go there BUT your giving up socket-able hardware , OC capability ( albeit not much but still OCable ) CPU, cut your memory in half:confused: (wtf) , no SSD when your current system has one:confused: , lowest GPU possible ( they should be giving you at least a 1070 ) and a smaller overall laptop.

    Personally I would take this straight to social media, blast it on Reddit, Twitter and Facebook and follow that up with a BBB complaint. Don't settle for a half ass machine.

    What exactly is wrong with your 18? Is it worth telling Alienware to pound sand and just replace it yourself?(the failed part I mean)
     
  4. rsaodom

    rsaodom Notebook Enthusiast

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    Thanks for the replies.

    My 18 is getting CPU temps over 100c and then slowing down the CPU until it cools off. This last only a few seconds and then it overheats again. They replaced the heat sink and cooling fan twice on site and then the laptop was sent to dell for repair. It still overheats on load and is unusable. That was when they offered a system exchange on Dec 23 and informed they had IT problems until a month later when I received the info about the offered system above.
     
  5. don_svetlio

    don_svetlio In the Pipe, Five by Five.

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    Well, I'd say the 1060 will perform about the same as your 2 GPUs at the moment but draw a lot less power and subsequently probably run quieter as a result. The CPU will not be as powerful but it won't really matter in most games as the limiting factor will likely be the GPU. If you can get them to give you 16GB of RAM then it's a worthwhile upgrade in my book. You can always buy a 40$ 120GB SSD and put it in after the fact.
     
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  6. Awhispersecho

    Awhispersecho Notebook Evangelist

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    So 1st of all, I think they are close but should offer you a little more. More memory, SSD, and yes a 1070. But let me address the other comments on here about how you could add stuff after the fact. That is unacceptable. This is their product that is defective and their warranty they are supposed to honor. You have a warranty that should mean there should be zero inconvenience or work required on your part other than the fact you currently have a malfunctioning system. It sounds like you just need a new CPU to me. Tell them to replace your damn CPU. The fact that they would rather give you a brand new product of theirs instead of just paying for and replacing your CPU to honor your warranty goes to show what a step down the product is they are offering. Think about that, giving you their new product along with it's problems is financially more beneficial to them than replacing your CPU or fixing whatever else they need to fix on your current system.

    I agree with MogRules as well. Blast this everywhere you can and file a complaint. Don't let them get away with screwing you over or giving you anything less than you deserve. They have done it to far too many people already. This damn company is still selling warranty extensions for the 18. A product they no longer carry and a warranty they will not be able to honor. And yet, they are still calling owners with the 18 and trying to get them to extend their warranty. I got a call last month from them trying to get me to extend my warranty. Of course they didn't realize I had another year left but that's a whole other issue. However, when I advised the guy they no longer sell my system he said they will have no problem replacing and fixing any issues with the 18 for a long time. They are dirty. Don't let them get away with it.
     
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  7. rsaodom

    rsaodom Notebook Enthusiast

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    Good points and I appreciate everyone taking the time to reply. My contact at Alienware is off work until Tuesday, and he said he would have an update on the offered system for me then.

    If anyone else has any thoughts, then please share them.

    Thanks everyone!
     
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  8. yotano21

    yotano21 Notebook Evangelist

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    Keep us updated.
     
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  9. rsaodom

    rsaodom Notebook Enthusiast

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    I definitely will keep you all updated. Hopefully I will know more by Wednesday morning.
     
  10. vulcan78

    vulcan78 Notebook Deity

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    Dude this is a win, I would take the equivalent of a single desktop GTX 980 but with a 125-150W TDP over X-Fire ANYTHING at this point considering how problematic multi-GPU support is for both SLI and X-Fire.

    Another poster said the new CPU is 10% slower? If this is the case, who cares, the vast majority of games nowadays are all GPU intensive.

    Go for it.

    Edit:

    Memory is cheap, so are SSD related storage options, the newer unit is 25% lighter (9.74 vs 12.1 lbs) more portable, all for 1" of screen real estate? 17" vs 18" is like what, 5% difference in screen size but a 25% weight difference?

    This same unit has a market value of nearly $1800. Youre NOT going to get that for your AW 18.

    I would go for it and just consider the cost of an inexpensive M.2 or SSD and 8 more GB of memory the cost for the opportunity to UPGRADE from X-Fire to a 1060, which again, let's remember here, IS AS FAST, YES FULLY AS FAST, AS THE OUTGOING DESKTOP GTX 980.

    So lets see, mobile AMD 295x X-Fire vs desktop GTX 980. Going by this, a single M295x is 15% slower than a GTX 680, which itself is half as fast as the GTX 980 which the GTX 1060 is as fast as. So starting here, and extrapolating multi-GPU scaling inefficiency of about 15% we have something that is 15% (X-Fire scaling) + 15% (GPU0) + 15% (GPU1) = 45% slower than a GTX 1060.

    http://www.notebookcheck.net/AMD-Radeon-R9-M295X.129043.0.html

    To add to all of this there are so many good games that just don't have multi-GPU support, SLI or otherwise, PERIOD.

    This is a total blessing in disguise!

    Hell I paid $500 to upgrade from 680M SLI to a single 980M, which really isn't even any faster but I just couldn't take the SLI problems anymore!

    And you will get a warranty?

    And you will have something that will hold greater resell value?

    All for the cost of 8GB of RAM ($60?) and a good SSD (500GB Samsung 850 Evo routinely goes on sale for $130 AND THAT USUALLY INCLUDES A NEW AAA GAME WITH IT).

    Edit #2:

    Going by this, there is a 120Hz G-Sync panel option, try to at least bargain for that on the grounds that your unit, when new, had a higher asking price:

    http://www.ebay.com/itm/Custom-Built-Alienware-17-R4-HID56-FHD-nVIDIA-GTX-1060-/302126349847

    If they refuse to budge, ask how much it would be to upgrade to that option. Trust me, you want 120Hz G-Sync.

    120Hz G-Sync and a 130W equivalent of a desktop GTX 980 for some X-Fire rubbish that doesn't even work correctly in 50% of games?

    This is a total no-brainer.
     
    Last edited: Jan 23, 2017
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