Synaptics causes BSOD on P650SE

Discussion in 'Sager and Clevo' started by Stevehjger, Feb 7, 2015.

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  1. aveyer

    aveyer Notebook Geek

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    Dunno how I missed this post.
    I didn't get to try uninstalling the Hotkey (control center) but again it always comes back to this:
    if an identical machine using the same BIOS and drivers doesn't have the problem, it can't be the BIOS or drivers, and I don't think we have anything weird installed to cause any conflicts.
    Hopefully someone else can try uninstalling the Hotkey driver, the reseller has my laptop and is testing it.

    Disabled via the Fn + F1 shortcut?

    Anytime my laptop BSOD, it was while I was using the keyboard (moving ingame or typing while on desktop)
    Can anyone else confirm the same?
     
  2. godlyatheist

    godlyatheist Notebook Evangelist

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    Yes via the keyboard shortcut. It hasn't happened again. I only use the laptop keyboard so yes it was in use.
     
  3. RealBACONATOR2

    RealBACONATOR2 Notebook Enthusiast

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    There's no question then, the underlying cause of the BSOD caused in-game has always been the hotkey driver. Not synaptics. We can only assume that the hotkey crashing causes synaptics to crash afterword. I really wonder if the crash will happen using an external keyboard and mouse. Anyone want to test?
     
  4. Prostar Computer

    Prostar Computer Company Representative

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    I'm interested in follow ups as well regarding this (so far we haven't had any calls about it). What are you guys using to analyze your minidump files, if anything?
     
  5. RealBACONATOR2

    RealBACONATOR2 Notebook Enthusiast

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    I've been using Blue Screen View to view crash reports. Points to syntp.sys. I am running the Windows 10 version of the synaptics driver.
    All my crashes point to SynTP.sys at +6e9cc
     
  6. RealBACONATOR2

    RealBACONATOR2 Notebook Enthusiast

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    To confirm this is what the window looks like yyyyy.png
     
  7. bfishman

    bfishman Notebook Consultant

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    Hey guys. I'm running a P750-DM and just got a SynTP.sys BSOD -

    upload_2015-11-16_22-19-33.png

    Just adding to the pile :)
     

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  8. Prostar Computer

    Prostar Computer Company Representative

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    I certainly hope this isn't a prevalent thing on your model, too! Any rhyme or reason to yours?
     
  9. bryneb

    bryneb Notebook Consultant

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    I've gotten the same thing on my M5 a few times now. I never use the track pad anyways so will disabling it in the control panel lesson how often it happens?
     
  10. xink64

    xink64 Notebook Consultant

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    Just like to report I have had no BSOD on Win10 for a month now. Install date 19th october and I've been playing, shifting screens on HDMI and DP, sleeping, hibernating and what not. I've got hotkey 3.0.0.35 and Synaptics 19.0.24.1.

    I am confident that mine is now stable.
     
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