Switch 10 BT driver up to date or what's wrong here?

Discussion in 'Acer' started by passive101, Dec 25, 2014.

Thread Status:
Not open for further replies.
  1. passive101

    passive101 Notebook Deity

    Reputations:
    36
    Messages:
    1,548
    Likes Received:
    0
    Trophy Points:
    55
    I ran the Acer Care Center and it did the "Platform Driver Install" However it always thinks it needs this update. The Power Management update always fails.
    The BIOS updated and it's not relisted.

    I have a Microsoft ARC BT Mouse (not surface edition) It won't connect. It did come with a usb BT dongle, but I want it to connect to the internal BT in my switch 10. I checked the BT version in Device Manager and the version is 6.3.9600.17278 from date 6/21/06. Or does this BT mouse only work with the USB dongle?

    Microsoft says it's updated. Acer's website says this is the current version.

    Bluetooth Broadcom Bluetooth Driver 12.0.0.9620 4.0 MB 2014/11/26 Download
    Bluetooth Realtek Bluetooth Driver 1.0.91.2 6.9 MB 2014/11/26 Download


    I don't know if I have a Realtek or Broadcom in my Switch 10, but both seem far newer. However why would a 2006 driver be in a windows 8.1 laptop? Am I reading something wrong?
     
  2. downloads

    downloads Super Moderator Super Moderator

    Reputations:
    7,699
    Messages:
    8,702
    Likes Received:
    2,136
    Trophy Points:
    331
    If you have a Broadcom Wi-Fi card, you also have a Broadcom BT, same goes for Realtek.
    The reason the driver it shows in Device Manager is so old is because it's a generic Windows Bluetooth driver.
    And yes- I know that you most likely have a BT driver installed yet device manager indicates that generic driver is used. I do have the same situation but I haven't bothered to investigate since I never use BT anyway.

    I'll do this tomorrow and see how it goes. I have Realtek Wi-Fi and BT so this is the only one I can actually test.
     
  3. passive101

    passive101 Notebook Deity

    Reputations:
    36
    Messages:
    1,548
    Likes Received:
    0
    Trophy Points:
    55
    I have the realtech audio drivers, so I must have that as well. I wish I could get this mouse working though.
     
  4. downloads

    downloads Super Moderator Super Moderator

    Reputations:
    7,699
    Messages:
    8,702
    Likes Received:
    2,136
    Trophy Points:
    331
    No - you'd have Realtek audio drivers anyway. Check which Wi-Fi card you have. It's visible in the device manager but there should also be a stocker indicating that on the device itself.
     
  5. passive101

    passive101 Notebook Deity

    Reputations:
    36
    Messages:
    1,548
    Likes Received:
    0
    Trophy Points:
    55
    I have a Broadcom wireless adapter it looks like
     
  6. downloads

    downloads Super Moderator Super Moderator

    Reputations:
    7,699
    Messages:
    8,702
    Likes Received:
    2,136
    Trophy Points:
    331
    The only thing that I can recommend is to try the more recent Bluetooth driver from Broadcom (12.0.0.9860).

    Also don't mind the Generic BT device and its Windows driver. What you are actually looking at is in the device manager under System Devices and is probably called Broadcom Bluetooth Bus Driver/Manager.

    Also as dumb as it might sound - make sure that Bluetooth is actually enabled (you can use Acer Quick Access to verify that).

    I can't do anything more since I own version that uses Realtek Wi-Fi and BT.
     
Loading...
Thread Status:
Not open for further replies.

Share This Page