Stuck/Freeze in Black screen when left idle by the time screen display is off.

Discussion in 'Windows OS and Software' started by 0lok, Apr 12, 2021.

  1. 0lok

    0lok Notebook Deity

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    As the title say, I am having this issue which I can't trace what's causing it. I have observed this when I got to sleep and leave my laptop on. Also like when I'm cooking and by the time I go back to my laptop it is stuck to the black screen.
    NO BSOD which is why WhoCrashed program can't detect any errors.
    My system:
    - Window 10 1809 LTSC version
    - I am using O&O Shut up 10, Windows Update Blocker and Windows Privacy Dashboard to block telemetry
    - I have followed Spartan's Guide for tweaking the OS. The version I followed was when he uploaded a his video 1703 clean installation. @Spartan@HIDevolution maybe you can help me with this?
    - I am using prema vbios to unlock GPU overclocking.
    - I am using NOD 32 Antivirus and also have malwarebytes.

    Programs installed in my laptop:

    Untitled.jpg
    The last 2 program is wprime 2.10 and Zoom

    Troubleshooting I have done as follows below:
    -I have removed Throttlestop(undervolting), MSI Afterburner(GPU overclocking) and Custom Resolution Utility(Monitor Overclocking).
    - I already have disabled Hibernation and Fast start up as guide by Spartan.
    - I have have updated intel GPU driver and Nvidia Driver(Still using NVCleanstall to debloat)
    - I am currently on windows 10 1809 build 17763.1852(Latest version)
    - dot Netframework updated to the latest version as well which Papusan always shares in the forum.
    - I have removed Adobe Flash Player via adobe website guide and also via windows 10 catalog update.
    - I have tried Bios setting USB Wake disabled and enabled.
    - All in device manager where power management tab there is a tick box about saving power. That is unticked and I dont care about saving power. I want performance.
    - Power setting in windows is max performance and also USB selective suspend is disabled. The hard disk setting which suggest to turn off hard disk for x amount of time is set to 20minutes as I have a 2.5" hard drive still. Not all SSD.
    - I have tried power drain, power cycle, reseting cmos as well.
    - I have tried dells own diagnostic test and all passed.
    - I have tried memtest for ram and all passed.
    - I have tried disabling setting on wifi Wake on Magic Packet and also Wake on pattern match.
    - I have tried sfc /scannow and no errors.
    - All installed drivers are from manufacturer except for graphic card and wifi driver.
    - I have disbaled the link power management in intel RST.
    - I have checked event log in windows the only relevant in there is event id 41(due to not shutting down properly as I have to hold power button to manually turn off laptop), event id 15 ACPI which is The embedded controller (EC) returned data when none was requested. The BIOS might be trying to access the EC without synchronizing with the operating system. This data will be ignored. No further action is necessary; however, you should check with your computer manufacturer for an upgraded BIOS.(Not keen on updating bios as the latest version would lock me out from undervolting), event id 10005, 10010, 10016 which are DistributedCOM System which I have no idea, event id 56 application pop up(Also no idea what this is), event id 6008(related to unexpected shut down as I had to manually turn off the laptop).

    ***I have tried putting laptop on safe mode and guess what. The problem does not happen. Which made me lead to think it is a program causing it. Maybe? Hoping not a hardware issue.
    ***Work around is in power option, power settings, set Turn off display to NEVER. If I do this my laptop won't freeze or get stuck.

    I can't think of anything else. I have not tried rolling back to previous backup as I forgot if this issue was occuring. Also I have not tried doing another clean install as I am concern that the cause of the problem is a software that I am not aware of and doing a clean install I might install it again and problem comes back. My very last resort is doing a clean install and only install the programs I use daily and observe but this is time consuming and very last resort which is why I am here asking for help. Hope someone could help me.
    Thanks in advanced.
    @Mr. Fox @Papusan HELP PLEASE!
     
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  2. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist

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    Try removing the GPU drivers for a day or two and use only Intel graphics. If the black screen freezing stops, it's either the GPU failing or the drivers are garbage. If it continues to have the same problem using only Intel graphics, then we will need to look further.
     
  3. StormJumper

    StormJumper Notebook Virtuoso

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    I would say leave everything default and see what happens. This would tell you first if anything is causing a issue first. And if nothing then do your custom settings and see what happens. I do know 1909 for myself has been running without issue so far.
     
  4. 0lok

    0lok Notebook Deity

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    I'll try this when I'm sleeping and leave my laptop idle.

    This is the last resort plan. Do a clean install and just install the programs needed. No overclocking and undervolting. I was hoping this was something known and someone can help me fix this. Seems not. I'll fiddle with this more when I have time.
     
  5. 0lok

    0lok Notebook Deity

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    Mr. Fox, I have followed your troubleshooting procedure and found out that If I install the intel GPU driver the black screen on idle happens. I have tried different graphic driver old ones new ones and even dell provided ones. Not one fixed the problem. Is this a sign of a faulty GPU? Hardware problem?
     
  6. 0lok

    0lok Notebook Deity

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    Update:
    I have just realized opening GPU Z to check for issue. I have found out that the intel gpu have some grey out status as follows:
    Revision = N/A
    Die Size = Unknown
    Transistor = Unknown
    Bios Version = Unknown

    What would this mean? Is it a sign of a faulty mobo faulty gpu? or maybe just a sign of bad flash bios update?
    I am tempted to reload my current bios hoping to fix the problem but at the same time worried that if this is a hardware issue, flashing the bios again my brick my mobo this time around due to the hardware issue not able to complete the bios update. I'd rather live with this instead of a dead laptop.
    Anyone got any idea about this.
    Thanks in advance.
     
  7. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist

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    Have you confirmed that sleep and hibernation are disabled? It could be going to sleep and keeping a black screen because it is having problems recovering from an S3 state, which is VERY common for older laptops and desktop.
     
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  8. 0lok

    0lok Notebook Deity

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    How to confirm? From my knowledge I dont have fast startup as an option in power setting as I did this command to disable hibernation: powercfg.exe /h off
    Also Sleep is set to never. Turn off display is set to 20minutes.
    Basically after 30 minutes or so the laptop is stuck on black screen. Unresponsive. Only option is to manually press power button for a few seconds to turn off the laptop.
    @Papusan got any idea on this issue?
     
    Last edited: Apr 15, 2021
  9. 0lok

    0lok Notebook Deity

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    Update:
    Reflashed Bios and still did not fix the problem. Im wondering if this is a hardware issue or a windows 10 issue. Next step, If I have time is to install latest windows 10 version.
    If anyone has encountered this problem and have any idea help please.
     
  10. N2ishun

    N2ishun Notebook Consultant

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    Google up "god mode" for control panel.
    Install it so you actually have some control over your laptop.
    Go into power options and make sure hibernate is not active and temporarily disable hybrid sleep.
    Now see what she does.
     
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